Zendesk Suite
ZendeskExternal reviews
6,537 reviews
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ZONE IN WITH ZENDESK
What do you like best about the product?
This is the best customer support system I have used so far.
What do you dislike about the product?
So far, I haven't encountered any problems with Zendesk.
What problems is the product solving and how is that benefiting you?
Having all customer interactions consolidated into a single dashboard makes managing communication much more efficient.
Zendesk Makes Customer Service Effortless and Organized
What do you like best about the product?
I find Zendesk to be a very convenient tool. It is easy to access, and everything is clearly detailed and well organized. As a customer service representative, I have certain metrics to meet, such as average call handling time. Zendesk simplifies my work because all I need to do is select the appropriate options, choose the title, set the dispositions, and indicate whether a case is pending or solved.
What do you dislike about the product?
In my experience, I haven't encountered any disadvantages when using the Zendesk tool.
What problems is the product solving and how is that benefiting you?
With Zendesk, we were able to keep track of everything, starting from receiving calls to creating detailed records. The tool allows us to set the appropriate disposition for each case, such as marking it as pending, solved, or pending for a manager. Thanks to Zendesk, we have resolved many tickets efficiently and can easily find and send updates to our customers. As customer service representatives, it is important for us to provide resolutions, and this tool helps us do that effectively.
Exceptionally Easy and Reliable—A Standout Experience
What do you like best about the product?
What I appreciate most are the ease of use and the reliability.
What do you dislike about the product?
There isn't anything about it that bothers me at all.
What problems is the product solving and how is that benefiting you?
This platform brings together all the tools we need for customer service in a single place.
All-in-One Solution That Boosts Agent Efficiency
What do you like best about the product?
Zendesk is useful because it's all in one. It has combined a couple of our systems together making it more efficient for our agents.
What do you dislike about the product?
There are a lot of customization options available and it can be overwheling to sift through whats useful or not. It does take some time to get used to using the system and tickets.
What problems is the product solving and how is that benefiting you?
This product addresses the issue of managing multiple separate systems by bringing them all together into a single solution. It effectively consolidates everything, making things much more streamlined.
Customization and Integration that Facilitate Daily Life
What do you like best about the product?
Ease of customization and integration.
What do you dislike about the product?
The fact of not having an integrated phone (0800) as a purchase option, just like CHAT.
What problems is the product solving and how is that benefiting you?
Integrated service channels (all in the same tool), integrated chat, and uncomplicated workflow.
Quick responses and quality support
What do you like best about the product?
The responses are quick and relevant, which greatly facilitates understanding. I appreciate the clarity of the explanations as well as the quality of the support offered. Moreover, politeness and attentiveness are always present.
What do you dislike about the product?
I have nothing to complain about. Sometimes the advisor changes, but I understand that this can happen if the expertise is elsewhere.
What problems is the product solving and how is that benefiting you?
Overall, all questions regarding our problems and needs are addressed.
Effortless Setup and Intuitive Interface
What do you like best about the product?
I appreciate the straightforward user interface and how quickly the setup process can be completed.
It's really easy to integrate with 3rd party systems.
It's really easy to integrate with 3rd party systems.
What do you dislike about the product?
The main aspect I would like to see improved is the way new windows keep opening every time I navigate between different areas.
What problems is the product solving and how is that benefiting you?
We are now able to interact with our clients more quickly.
The Best Customer Service Software We've Ever Used
What do you like best about the product?
Zendesk has been the overall best software we have used for customer service over the years.
What do you dislike about the product?
I cannot think of anything bad about this software.
What problems is the product solving and how is that benefiting you?
We would get 30+ requests for support daily and this software helped us wade through the nonsense easily.
Seamless Freshcaller Integration Elevates Zendesk Experience
What do you like best about the product?
Fresh caller integration with zendesk makes it better
What do you dislike about the product?
Nothing such to improve and appreciate .
What problems is the product solving and how is that benefiting you?
Multiple different platforms to get info and data
User-Friendly Interface Makes Tasks a Breeze
What do you like best about the product?
The easy to use interface. I love how quickly I can execute a ticket from start to completion.
What do you dislike about the product?
I am pretty new to this software platform, so far I have not yet ran into anything that I'm not satisfied with.
What problems is the product solving and how is that benefiting you?
ZenDesk takes time off my schedule allowing me to focus my time on other tasks to run my business. It has a very intuitive process walkthrough for managing customer support.
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