Zendesk Suite
ZendeskReviews from AWS customer
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It's one of the best support softwares out there
What do you like best about the product?
I love how easy Zendesk makes it to chat with the users. Also, the emails and chats are quite sorted. It helps to keep track of your conversations. Multiple tags can be created to sort the data.
What do you dislike about the product?
It should have more options of the data we can see.
What problems is the product solving and how is that benefiting you?
It manages our entire system to reach out to customers and for the customers to reach out to us.
Amazing, I loved working with Zendesk, specifically ticket sorting is hassle free
What do you like best about the product?
Finding all my open tickets in one bucket
What do you dislike about the product?
I continue to use Zendesk, nothing as such to dislike
What problems is the product solving and how is that benefiting you?
Ticket resolution
Technical
What do you like best about the product?
They offer different services that are not in the india and i am eagerly waiting for zendesk to have a service in india too
What do you dislike about the product?
Zendesk was an excellent servicing company that it should be in india too to serve computers
What problems is the product solving and how is that benefiting you?
It was giving computer service that solves major problems
Good and interactive customer support tool
What do you like best about the product?
Easy to handle customer support tickets and maintain the lifecycle of tickets with chat support.
What do you dislike about the product?
Pricing for small enterprises is bit costly
What problems is the product solving and how is that benefiting you?
Proper handling of customer support tickets
zendesk review july
What do you like best about the product?
I really like how easy it is to manage and create tickets for our internal systems
What do you dislike about the product?
Sometimes the tickets get stuck and arent notified that they arent being worked on
What problems is the product solving and how is that benefiting you?
organizing tickets
Easy and simple to use
What do you like best about the product?
The navigation is utmost easy and information deliver is smooth
What do you dislike about the product?
There is nothing I dislike about and the ui is great
What problems is the product solving and how is that benefiting you?
It eases the clients to use our product efficiently and effectively and zendesk gives solutions
Best support software
What do you like best about the product?
Zendesk Support Suite is a customer support software that offers streamlined ticket management, customization, omnichannel support, data-driven insights, and scalability, helping businesses deliver exceptional customer experiences.
What do you dislike about the product?
Some potential drawbacks of Zendesk Support Suite include a steep learning curve, high cost, limited reporting capabilities, integration complexities, and user interface issues.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves customer support problems by streamlining inquiries, improving response times, and enhancing customer experience, ultimately benefiting businesses by increasing customer satisfaction, improving efficiency, and informing business decisions.
Easy ways to promote customer experience
What do you like best about the product?
Zendesk support helps in generating tickets from email giving it a one reference id and help in keep it organized.
What do you dislike about the product?
I didnt see anything in Zendesk support suite
What problems is the product solving and how is that benefiting you?
It is acting as a intermediator between customer and vendor, with an automated responses and reminder to solve a problem its working well
Zendesk Suport Suit Review
What do you like best about the product?
Zendesk Support Suite is an integrated customer service platform that brings together email, chat, voice, social messaging, and a help center into one unified workspace. It’s designed for companies of all sizes to manage and streamline customer interactions.
What do you dislike about the product?
Can be very expensive, and some of the features are with premium only.
What problems is the product solving and how is that benefiting you?
Manage Tickets, Automates workflows, assigns priorities, SLAs, and escalations.
Custom views, macros, triggers, and automations enhance agent productivity
Custom views, macros, triggers, and automations enhance agent productivity
Exceptional Support Platform – Zendesk Gets a Perfect Score
What do you like best about the product?
What I like best about Zendesk Support Suite is its intuitive interface and powerful automation features. It streamlines ticket management, enables seamless communication across multiple channels, and allows for easy customization to match our support workflows. The ability to set up triggers, macros, and detailed reporting helps our team stay efficient and proactive in resolving customer issues. It’s a true all-in-one solution for scalable support.
What do you dislike about the product?
While Zendesk Support Suite is a powerful tool, one area that could be improved is the learning curve for new users. Some of the more advanced features—like setting up automation rules or understanding the reporting dashboards—can be a bit complex at first. Additionally, certain customizations may require technical knowledge or support from their team. However, once you're familiar with the platform, it becomes incredibly efficient and reliable.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer interactions across email, chat, and social channels into one unified platform. This eliminates the need to switch between tools and ensures that no customer query is missed. It's solving the problem of inconsistent communication and lack of visibility across support requests.
The result? Faster response times, better collaboration among agents, and improved customer satisfaction. With features like ticket automation, macros, and insightful reporting, we’re able to prioritize issues efficiently, monitor performance, and continuously improve our support operations.
The result? Faster response times, better collaboration among agents, and improved customer satisfaction. With features like ticket automation, macros, and insightful reporting, we’re able to prioritize issues efficiently, monitor performance, and continuously improve our support operations.
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