Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Ozonatel review
What do you like best about the product?
Its very helpful intergration with ozonetel and zendesk
What do you dislike about the product?
It mimimises our work , effectively, by identifying duplicate tickets
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions from various channels (email, chat, social media) into one platform, making it easier for support teams to manage inquiries.
Review of a ticket solving and time management tool: Zendesk
What do you like best about the product?
The best part about Forwarder for Zendesk is:
It is easy to allocate work to the employees by making chanels and group and allocating work in them.
The managers can determine the performance of the employees through it's work scheduling feature like when an employee is taking chat he/she has to put the status on chat and like while doing tickets they have set tickets. This makes it easy for them to know the availability of person for chat and email.
Zendesk is used as part of daily work.
It can be easily implemented with other tools.
It is also used for the people who work as a customer support team.
It is easy to allocate work to the employees by making chanels and group and allocating work in them.
The managers can determine the performance of the employees through it's work scheduling feature like when an employee is taking chat he/she has to put the status on chat and like while doing tickets they have set tickets. This makes it easy for them to know the availability of person for chat and email.
Zendesk is used as part of daily work.
It can be easily implemented with other tools.
It is also used for the people who work as a customer support team.
What do you dislike about the product?
As such I don't feel like there is anything that I don't like.
What problems is the product solving and how is that benefiting you?
Earlier I had choose the tickets form the queue and it was difficult to take tickets from such a big queue after the use of this It has been easy for me to pick tickets as there is separate channel for my time so, I don't have to look for the tickets.
Convenient and reliable
What do you like best about the product?
easy to use especially for chats. Very reliable
What do you dislike about the product?
Zendesk is very reliable and easy to use there's no bad reviews
What problems is the product solving and how is that benefiting you?
Be able to be in contact with customers.
Zendesk is very easy to use.
What do you like best about the product?
What I like best about the Zendesk Support Suite is its versatility and user-friendly interface.
What do you dislike about the product?
One common dislike of the Zendesk Support Suite is its pricing structure, which can become expensive as you scale or add more features.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves issues like managing multi-channel support, ticket management, enabling automation and self-service, and providing analytics, ultimately enhancing customer satisfaction and team efficiency.
best CRM suite
What do you like best about the product?
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
What do you dislike about the product?
There's really nothing I like least about it, it functions the way it needs to function, and you're able to handle customer tickets with ease
What problems is the product solving and how is that benefiting you?
To interact with customers about their issues with the application or any other problem with our service
Easy to use
What do you like best about the product?
You can use an internal note and a public reply. This lets you put all the documentation in one ticket without the customer getting involved
What do you dislike about the product?
It gets slow sometimes. And I experience a bit lag
What problems is the product solving and how is that benefiting you?
It helps us document all our customers interaction.
Zendesk Review
What do you like best about the product?
What I love most about Zendesk is that I'm able to interact with other departments within the organization by simply raising tickets. I'm also able to open pictures, files, and videos sent by customers via email. I also love the fact that I'm able to choose if I would like my email to be internal or public.
What do you dislike about the product?
It sometimes shows the incorrect time of breached tickets. When I try to send an email it sometimes says email not sent please try again!
What problems is the product solving and how is that benefiting you?
It acts as a communication tool which helps us send and receive emails much quicker. Im also able to use the support and the guide system which is found on Zendesk, it helps me find anything that I might be looking for at that time as I could easily just search for it.
Super user friendly CRM
What do you like best about the product?
Ease of use, super friendly to naviagte which is super nice as this can help agents and leaders to be productive
What do you dislike about the product?
Currently, Zendesk doesn't have the feature on chat where agents can see what the customers are typing so agents can anticipate what the potential reply
What problems is the product solving and how is that benefiting you?
In my company, when a healthcare professional reach out regarding booking a shift, we are able to assist them in booking shifts which means it gives us more revenue
The IT Ticketing system you're looking for
What do you like best about the product?
Price is right for SMB. Quick to stand up. Plenty of out of the box integrations that worked with a little config.
What do you dislike about the product?
Lots of emails. Lots and lots of emails.
What problems is the product solving and how is that benefiting you?
Migrated from OTRS ticketing system to a paid solution that was more stable and easier to train. It tracks all our IT tickets and user complaints and is easily visible between a small IT team.
Zendesk the best there is.
What do you like best about the product?
It is very easy to use and makes life easy, by just searching for a certain department you're able to reach them. I use it every day at work and we communicate easily with our customers.
What do you dislike about the product?
There is nothing to dislike everything works perfectly fine.
What problems is the product solving and how is that benefiting you?
We can easily reach out to other Departments and the problem that has been resolved is that we can now mark a ticket as urgent so we can get a quick response.
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