Zendesk Suite
ZendeskExternal reviews
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Zendesk Backing Suite: A Versatile and Complete Answer for Client care
What do you like best about the product?
1) Bound together Correspondence and easy to use
2) Adjustable Work processes
3) Significant level Examination
4) Reliable Coordination
5) Flexibility
2) Adjustable Work processes
3) Significant level Examination
4) Reliable Coordination
5) Flexibility
What do you dislike about the product?
1) Assessing
2) Assumption to learn and adjust
3) Execution
4) Real time on call customer support is not available
2) Assumption to learn and adjust
3) Execution
4) Real time on call customer support is not available
What problems is the product solving and how is that benefiting you?
Problems solved by the Zendesk Backing Suite:
- Partitioned Correspondence
- Clashing Cycles
- Confined Encounters
- Compromise Issues
- Adaptability Troubles
Benefits:
- Extended Viability
- Better Client Experience
- Further created Pieces of information
- Steady Compromise
- Adaptability
- Partitioned Correspondence
- Clashing Cycles
- Confined Encounters
- Compromise Issues
- Adaptability Troubles
Benefits:
- Extended Viability
- Better Client Experience
- Further created Pieces of information
- Steady Compromise
- Adaptability
Intuitive easy to use playforù
What do you like best about the product?
Views that you create for teams members and managers
What do you dislike about the product?
UX can be a bit old looking compared to other software
What problems is the product solving and how is that benefiting you?
managing tickets with system admins and partners
Unparalleled Software
What do you like best about the product?
-Any channel your customer has, you can also chat with them back via your agent view
-I spent many years as a support agent and this platform really enhanced my days as a support agent; saving so many manual tasks via triggers, automations and macros
-There's so many features that exisit on the platform and if it doesn't exist I'm empowered to create my own
-I love a good help center that give it's end users the autonomy to solve their own issues and then have immediate access to 5 star support through whatever channel they choose
-I love having a community on so many different slack domains/channels; I feel like I can get a thread going with anyone talking about various topics. It's a really nice outlet when you're an admin stuck on a problem working remote by yourself.
-I spent many years as a support agent and this platform really enhanced my days as a support agent; saving so many manual tasks via triggers, automations and macros
-There's so many features that exisit on the platform and if it doesn't exist I'm empowered to create my own
-I love a good help center that give it's end users the autonomy to solve their own issues and then have immediate access to 5 star support through whatever channel they choose
-I love having a community on so many different slack domains/channels; I feel like I can get a thread going with anyone talking about various topics. It's a really nice outlet when you're an admin stuck on a problem working remote by yourself.
What do you dislike about the product?
-Admin sidebar always collapsing on me, I get it's supposed to be sleak, but needs a bit more fine tuning. I don't click on the buttons in the admin center, I type what I need to get to and go from there. So when I'm typing and my sidebar disappears, it costs me an extra second or two, but I'm a real stickler on that second or two in 2024 lol.
-When people send SMS into Zendesk it creates another end user (xxx-xxx-xxxx text user). So if I want to talk to the same user via SMS, I need to go to there SMS end user profile. I wish it was just another reply option like to contact via with WhatsApp, email or phone call. It breaks the one ticket immersion and makes the agent jump between two tickets and two end users. I've actually developed an app to "mirror" that SMS conversation to it seems like it's all-in-one ticket view. I know in the US we're big on SMS still and I think it's an important niche to include until the day SMS becomes obsolete if ever.
-When people send SMS into Zendesk it creates another end user (xxx-xxx-xxxx text user). So if I want to talk to the same user via SMS, I need to go to there SMS end user profile. I wish it was just another reply option like to contact via with WhatsApp, email or phone call. It breaks the one ticket immersion and makes the agent jump between two tickets and two end users. I've actually developed an app to "mirror" that SMS conversation to it seems like it's all-in-one ticket view. I know in the US we're big on SMS still and I think it's an important niche to include until the day SMS becomes obsolete if ever.
What problems is the product solving and how is that benefiting you?
Creating a seamless way to interact with customers and keeping the support at a high quality standard
Zendesk made easy for all.
What do you like best about the product?
I can group my team's tickets and have a view of all of them.
I can see on Explore the number of tickets worked per agent
I can see the SLA reporting by line of business
The customer's information is displayed on the side of the ticket
I can see if there are other people that have the same ticket open
I can see on Explore the number of tickets worked per agent
I can see the SLA reporting by line of business
The customer's information is displayed on the side of the ticket
I can see if there are other people that have the same ticket open
What do you dislike about the product?
There is no report to show which tickets were actioned by a specific agent for that day.
Cannot unsend an email
Cannot unsend an email
What problems is the product solving and how is that benefiting you?
We can send sellers SMS's and emails if we are unable to reach them on the phone.
Superb Zendesk
What do you like best about the product?
I can send and receive emails promptly & it helps save time with the macros.
What do you dislike about the product?
There is none that I dislike about Zendesk. If it were to change, can it be for the better.
What problems is the product solving and how is that benefiting you?
It has macros that we send to our customers. Macros help us by saving time to type emails.
Easy to understand and have different portals and I am able to filter to get the correct information
What do you like best about the product?
filter mode, easy-to-find information, sequence according to date
What do you dislike about the product?
having same tickets in different folders
What problems is the product solving and how is that benefiting you?
Grammar and language because of the already available email to use
Truly Confounding
What do you like best about the product?
The option is easy to use and very much convenient in my workspace making my life much more easier
What do you dislike about the product?
No complaints currently as I frequently use Zendesk for customer support showcasing ease of integration of imformation
What problems is the product solving and how is that benefiting you?
Time consumption
Zendesk
What do you like best about the product?
Emailing sellers if you can't reach them over the phone to pass the message makes communication very easy.
What do you dislike about the product?
When Zendesk is slow and can't see forwarded emails.
What problems is the product solving and how is that benefiting you?
It solves the delay in delivering the message and this helps more whenever I can't reach the seller.
Excellent experience with Zendesk
What do you like best about the product?
We send emails easily to sellers and respond immediately.
What do you dislike about the product?
We can't see all the messages from the sellers frequently.
What problems is the product solving and how is that benefiting you?
We can receive and send emails to sellers easily.
Zendesk review
What do you like best about the product?
Zendesk is an amazing tool to communicate with your customers easily. The communication tickets from sellers to us or from us to sellers are stored and there are statuses used to make communication easy. in my area of work an open ticket means we have a notification from a seller(customer), pending tickets mean we waiting for a response, and on-hold everything is complete and the lead is about to be complete (cars are ready for sale) and solved everything needed to be done on that lead is done or the seller no longer wants to proceed. We have macros on ZD where you can send an email that is pre-written and you can choose the emails according to your circumstance. all departments are linked and we can assign each other tickets according to the departments it is in.
What do you dislike about the product?
sometimes emails can take time to reflect from the seller to us and manually assigning the tickets can be challenging when it re-assigned itself back.
What problems is the product solving and how is that benefiting you?
if the seller has communicated with us and there has not been any response from us there is a timer ZD has to notify us within the service level time and it notifies us if the ticket is breaching. this way we respond to customers in a timely manner
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