Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Good Dashboard
What do you like best about the product?
It offers a customized dashboard on the common Metrics like number of tickets created, Solved one-touch tickets, and SLAs
What do you dislike about the product?
Building your own dashboard is a little difficult at first but once you learn how to create reports you will be good to go although it takes time
What problems is the product solving and how is that benefiting you?
We are able to create reports and use this for high-level reporting and analysis
- Leave a Comment |
- Mark review as helpful
Zendesk Customer Support is Mediocre at Best
What do you like best about the product?
Zendesk offers a user-friendly interface that allows agents to navigate and manage customer tickets efficiently. The platform provides various automation tools and workflows, which can streamline support processes and improve response times. Zendesk offers customizable reporting and analytics features, allowing businesses to gain insights into their customer support performance.
What do you dislike about the product?
It's their Customer Support. One of their agents took 40 minutes to respond. I got frustrated and asked for a Manager. The Manager, whose name is Michael, deliberately transferred me over to one of their support people. He did that despite me waiting for over an hour to get a Manager. Until now, my issue has not been addressed properly and Zendesk's support team just blew me off. This support team is full of unprofessional people which is very disappointing for a company this big.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite aims to address various challenges commonly faced by businesses in managing customer support interactions. By providing a centralized platform for ticket management and customer inquiries, it offers the potential benefits of improved efficiency, streamlined processes, and enhanced customer satisfaction.
Fantastic! Zendesk is where you need to be for Ticketing.
What do you like best about the product?
feature that I appreciate about ZenDesk is its flexibility and scalability. The platform caters to businesses of all sizes, from startups to large enterprises, and offers various pricing plans to accommodate different needs and budgets. Additionally, ZenDesk integrates seamlessly with other popular business tools and software, such as CRM systems and productivity suites, enhancing workflow efficiency and enabling a holistic view of customer interactions.
What do you dislike about the product?
Advanced analytics features, such as customizable dashboards and more advanced reporting metrics, would be beneficial for businesses seeking to gain deeper insights into their customer support operations and performance.
Let me know if I'm missing anything however!
Let me know if I'm missing anything however!
What problems is the product solving and how is that benefiting you?
I needed a professional solution and a reliable company that I could trust. I've needed to go through quite a few 'less-than-ideal' trials to find this one, but it's what I'm recommending to my clients and anyone reading this.
Zendesk
What do you like best about the product?
The GUI interface is good. The transition from page to page is good
What do you dislike about the product?
Tool seems to be slow and needs improvements on the speed
What problems is the product solving and how is that benefiting you?
By create Self Help tools, interactions with users has come done for simple and monotonous tasks
Zendesk offers Streamlined Customer Support and Service Management
What do you like best about the product?
The best I like about Zendesk is that it is an extraordinary customer support and service management system which simplifies communication, ticket management, as well as overall customer experience. The user-friendly ticketing system, together with automation features and integrations, facilitates groups to collaborate efficiently, making sure of an effortless customer support procedure.
The system enables companies to handle customer interactions from several channels, including email, live chat, social media, as well as phone calls, within a central place.
The system enables companies to handle customer interactions from several channels, including email, live chat, social media, as well as phone calls, within a central place.
What do you dislike about the product?
Even though Zendesk is a highly effective customer support program, there are some aspects that can be increased. Firstly, the pricing structure of Zendesk may not be ideal for organizations that have little budget or smaller-sized support teams. The price can go up as the number of agents or the requirement of improved features grows.
What problems is the product solving and how is that benefiting you?
Zendesk in the right way manages the hurdles of managing and bettering customer support and service management. Through a central platform for ticket management and communication, Zendesk assists us to organize customer inquiries, observing progress, and be sure that timely resolution. This benefit contributes to improved response times, superior customer support, and better customer relationships.
Zendesk Support Suite - Raising Customer Service to New Levels
What do you like best about the product?
Among the best features of Zendesk Support Suite is its single platform which brings together a number of support channels into one central hub. Whether it is email, chat, telephone, or social media, Zendesk makes it possible for companies to handle and respond to client inquiries effortlessly throughout several channels. This consolidation doesn't only save time but additionally guarantees regularity and improves the all-around customer experience.
The ticket management system offered by Zendesk is extremely effective and structured. It helps support agents to properly observe and prioritize customer concerns, making sure of timely resolution and reducing response times.
The ticket management system offered by Zendesk is extremely effective and structured. It helps support agents to properly observe and prioritize customer concerns, making sure of timely resolution and reducing response times.
What do you dislike about the product?
While Zendesk Support Suite gives many benefits, there are some factors to bear in mind. One aspect is the complexity that could occur when setting up and customizing the program to a particular business requirement. Substantial customization options provide flexibility, however, they may need a little technical expertise or devoted resources to fully optimize the platform for particular workflows and business procedures.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite successfully handles frequent problems in customer support, which results in several advantages for companies. First of all, it makes it possible for companies to centralize and handle customer interactions from several channels in one location. This removes the requirement for switching between different systems, improves agent performance, and assures a regular support experience for clients.
How can an "industry leader" provide a service that is so bad?
What do you like best about the product?
The platform can help with very basic support processes, however, there is a severe lack of support concerning user frustrations and product deficiencies
What do you dislike about the product?
Everything, essentially. The product support is terrible - response time is atrocious, the AE's don't know how to use the product (and therefore cannot provide effective solutions), and many forms/FAQs don't make sense. Moreover, many users have expressed their frustrations in the comments section, where Zendesk has made excuses as to why they don't provide common sense functionalities within this platform. The platform itself is not intuitive, and creating basic processes (be that through a chatbot, help center, or other support-related functionalities) always comes with limitations, difficulties, or frustrations.
What problems is the product solving and how is that benefiting you?
Helpcenter, ticket support process, some basic reporting
Everything all in one place
What do you like best about the product?
I like the connections between Zendesk and Twitter, Facebook and Trustpilot. Allows myself and my team to work in one place as opposed to two different systems.
What do you dislike about the product?
I dislike that the instagram intergration doesnt come through as support tickets but as a live chat function. I do find zendesk explore to be quite clunky for reporting.
What problems is the product solving and how is that benefiting you?
Enables multiple departments to use the same system and have a record of all customer interactions. It enables us to build customer profiles which a history of contact.
Customer Service Associate
What do you like best about the product?
The translation language option is really a great option for Zendesk. Since we have all sort of International languages from our customers.
What do you dislike about the product?
I haven't encountered anything I didn't so far about Zendesk, but probably when I do I will let you know.
What problems is the product solving and how is that benefiting you?
Every problem or upgrade that Zendesk have been resolved.
Easy to use
What do you like best about the product?
I like the ease of use it had. I like that you are able to see if someone else within your organization is viewing a ticket at the same time as you
What do you dislike about the product?
I didn't like the way you needed to work around to store or publish knowledge base articles.
What problems is the product solving and how is that benefiting you?
We used it as a ticketing system. It's easier than getting random emails and trying to keep your emails organized to resolve client issues.
showing 321 - 330