Zendesk Suite
ZendeskExternal reviews
6,502 reviews
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It's wonderful tool for supporting the customers via live chat and Email.
What do you like best about the product?
I really like the interface of chats and email that they have recently updated. Along with that the feature of member information that we can see on the right side and also on the left we can see whether the member is verified or not.
What do you dislike about the product?
Nothing to dislike but the interface can be more attractive.
What problems is the product solving and how is that benefiting you?
It's helping me solve the issues of sellers via live chat and email. I can solve both chat and email at the same time on the same tab after verifing the seller's details.
Zendesk maily is used for solving the customer related queries
What do you like best about the product?
I can easily see my assigned tickets, solved, pending and everthing in specific sections which is very useful and time saving. Implementation is also okay
What do you dislike about the product?
There is nop such thing I dislike about zendesk
What problems is the product solving and how is that benefiting you?
Helps me in taking action on the ticket
Awesome platform to interact with our customers!
What do you like best about the product?
It integrates wonderfully with Guru, atlas, and assemble, easy to use, macros and shorcuts run well and easy to support our customers.
What do you dislike about the product?
Sometimes there are connectivity issues and it shows offline.
What problems is the product solving and how is that benefiting you?
It helps us to interact with sellers and buyers for our organisation via chat, email, and call
Industry Leading Customer Support
What do you like best about the product?
Zendesk is infinitely customizable. I love the plethora of fields, automations, sorting, and reporting options that are at your fingertips. It's exremely easy to set up and can integrate with your existing support email addresses. Zendesk's support team is quick to respond to questions and they're always posting guides with tutorials on how to implement new features.
What do you dislike about the product?
The only thing I wish that Zendesk had was an active dark mode just to ease my eyes a bit!
What problems is the product solving and how is that benefiting you?
Before Zendesk, tracking our support metrics was not clear, and we did not have the ability to drill down into agent performance to help coach where necessary. Zendesk makes it easy to compare volume and data over time, and even the standard dashboards contain extremely useful information. Without Zendesk, it would really be tough for us to track prior customer conversations. When we know how often someone has contacted us and through what channels, we can proactively anticipate what may be next and cater to their needs.
A great tool for client assistance
What do you like best about the product?
Zendesk is an excellent tool for client support, offering a user-friendly platform that is easy to master with regular use. Its appealing design not only attracts users but also enhances their experience. With a wide array of features, Zendesk stands out as a top choice for delivering exceptional customer support.
What do you dislike about the product?
The only thing I dislike about Zendesk Support Suite is the various useless tabs that are rarely used.
What problems is the product solving and how is that benefiting you?
For the past 2 years, I've been using Zendesk Support Suite for managing chats and emails, and it has significantly streamlined my workflow. The platform is user-friendly and enables me to address concerns efficiently, making my work much faster and more manageable.
Great Ticket Managing System
What do you like best about the product?
Ease of use, implamentation and integration with a great variety of possibilities
What do you dislike about the product?
The explore module takes a long time to migrate data from support
What problems is the product solving and how is that benefiting you?
It integrates our internal and external services softwares in order to better show the whole context of our clients
Simplifying the support working process.
What do you like best about the product?
I would literally like to say that I have been working over Zendesk more than 3 years and never though of switching the siute as this has helped me so well with navigations and has great features. I work in customer support and this has helped me in navigating the details, has great integrated sites for quick work.
What do you dislike about the product?
There is no such thing as I never worked on a better site than Zendesk
What problems is the product solving and how is that benefiting you?
I use this for live interaction with my sellers and buyers , the zendesk page has quick access to the entire details of the memebr reaching to me for support. Zendesk helps me quick rewsolve the concern byt providing all the details on my fingertip.
Zendesk is very helpful to assist our sellers with their concern in real time
What do you like best about the product?
Zendesk connect us with our clients to help them with their shop and to resolve the matter immediately
What do you dislike about the product?
nothing to dislike as zendesk already introduce their new feature which is more helpful
What problems is the product solving and how is that benefiting you?
Zendesk helps sellers to connect with us on real time to solve their problem and don't make them wait for long time for their issue
Naveen's review for Zendesk
What do you like best about the product?
I really like how Zendesk Support Suite has everything you need to handle customer service smoothly. It lets you manage customer questions from email. This makes sure every customer gets a response and keeps the service consistent. Also, its easy-to-use interface and detailed analytics make it simple to keep track of how well the support team is doing and find ways to get better.
What do you dislike about the product?
Honestly, there's not much to dislike about Zendesk Support Suite since it's great for customer support. If I had to mention something, it would be that it can feel a bit overwhelming at first because of all its features. But once you get the hang of it, those features really help in managing customer interactions well.
What problems is the product solving and how is that benefiting you?
It is particularly helpful in resolving merchant queries over email. It centralizes all email communications in one place, allowing you to track and manage these interactions efficiently. This ensures that you can respond to merchants quickly and keep a consistent record of all communications, which is crucial for maintaining strong business relationships and handling any issues that arise effectively.
Excellent CX system
What do you like best about the product?
Zendesk Support is very customizable in every aspect, allowing for unique workflows for different teams across any organisation. Easy to train agents how to use and provide a dynamic customer service environment
What do you dislike about the product?
Very few downsides from my experience, the developer documentation is lacking inrelation to other areas.
What problems is the product solving and how is that benefiting you?
Emalgumating many different marketplaces and email addresses into simple and easy to use views with omnichannel routing making any customer support agents job a lot more streamlined
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