Zendesk Suite
ZendeskExternal reviews
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Zendesk Ticketing
What do you like best about the product?
Zendesk Support Suite is ticket tool managing customer support. Zendesk has a clean and intuitive interface that makes it easy for agents to navigate through customer tickets, collaborate with team members, and find relevant information quickly.
What do you dislike about the product?
As an It Service Desk used this tool experience delays in loading tickets or in navigating the interface when there's a high volume of incoming requests.
What problems is the product solving and how is that benefiting you?
Slow Response Times and Inefficient Ticket Routing but there have solution for this such as Zendesk's automation tools—such as triggers, macros, and smart queues
Zendesk admin user
What do you like best about the product?
what i like most about zendesk is easy to use to monitor tickets
What do you dislike about the product?
maybe if i ask about the dislike in features of zendesk is like monitoring of ticket month to date. i believe this can be enchance or add more feature over time
What problems is the product solving and how is that benefiting you?
In updating ticket in real time and can view with other team member
First level support as Servicedesk Engineer
What do you like best about the product?
It is more easy to use compare to other ticketing tool like ServiceDesk Plus(SDP). Specially the macro which helps me to give fast response to the users who need our help as IT.
What do you dislike about the product?
The rating system it should has a comment whenever you give ah good or bad satisfactiong rating
What problems is the product solving and how is that benefiting you?
Its difficult it is for support to align with departments such as sales or technical teams.
Zendesk Support platform
What do you like best about the product?
Zendesk can be managed, monitored, and used reliably as a support platform.
What do you dislike about the product?
Zendesk can't delete some other error file.
What problems is the product solving and how is that benefiting you?
Lack of personalization
the problem is generic, impersonal support can alienate customers and fail to address their specific needs.
the solution zendesk customer profiles and integrated CRM Customer Relationship Management tools allow agents to view past interactions and customer history leading to more personalized and relevant support.
the problem is generic, impersonal support can alienate customers and fail to address their specific needs.
the solution zendesk customer profiles and integrated CRM Customer Relationship Management tools allow agents to view past interactions and customer history leading to more personalized and relevant support.
Value for money
What do you like best about the product?
Integration with many apps is easy, there's a lot of online documents and tutorials to check. Complete CRM!
What do you dislike about the product?
lacking integration for asset management and inventory
What problems is the product solving and how is that benefiting you?
solving of employees request and issues, logging of all incidents
It's got it all!
What do you like best about the product?
I like that it offers all different kinds of features and apps you can implement into the desk so everything is all in the same place
What do you dislike about the product?
Pricing for additional services and 2 way communication when it comes to SMS/text messaging
What problems is the product solving and how is that benefiting you?
The ability to do live chat with clients
Zendesk - CRM review
What do you like best about the product?
Very ease to use with a friendly interface with better integration and easy to do so based on the frequency of using it.
What do you dislike about the product?
Exporting bulk reports have been excluded unlike before
What problems is the product solving and how is that benefiting you?
Integration of creating, updating and solving of tickets in bulk
Zendesk is the best platform to provide support to our users
What do you like best about the product?
Zendesk is easy to use and intuitive, mostly on chats
What do you dislike about the product?
Fast chat assistance with all users. Easy follow-ups through emails
What problems is the product solving and how is that benefiting you?
Help us to adress all users requests through chat an emails
Ozonatel review
What do you like best about the product?
Its very helpful intergration with ozonetel and zendesk
What do you dislike about the product?
It mimimises our work , effectively, by identifying duplicate tickets
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions from various channels (email, chat, social media) into one platform, making it easier for support teams to manage inquiries.
Review of a ticket solving and time management tool: Zendesk
What do you like best about the product?
The best part about Forwarder for Zendesk is:
It is easy to allocate work to the employees by making chanels and group and allocating work in them.
The managers can determine the performance of the employees through it's work scheduling feature like when an employee is taking chat he/she has to put the status on chat and like while doing tickets they have set tickets. This makes it easy for them to know the availability of person for chat and email.
Zendesk is used as part of daily work.
It can be easily implemented with other tools.
It is also used for the people who work as a customer support team.
It is easy to allocate work to the employees by making chanels and group and allocating work in them.
The managers can determine the performance of the employees through it's work scheduling feature like when an employee is taking chat he/she has to put the status on chat and like while doing tickets they have set tickets. This makes it easy for them to know the availability of person for chat and email.
Zendesk is used as part of daily work.
It can be easily implemented with other tools.
It is also used for the people who work as a customer support team.
What do you dislike about the product?
As such I don't feel like there is anything that I don't like.
What problems is the product solving and how is that benefiting you?
Earlier I had choose the tickets form the queue and it was difficult to take tickets from such a big queue after the use of this It has been easy for me to pick tickets as there is separate channel for my time so, I don't have to look for the tickets.
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