Zendesk Suite
ZendeskExternal reviews
6,502 reviews
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Best tool for support
What do you like best about the product?
Best for communication with clients and customer
What do you dislike about the product?
Nothing as of now as it is useful tool in the market
What problems is the product solving and how is that benefiting you?
Communication and complaint
helps to reach out to customers and rectify their concerns
What do you like best about the product?
easy to use the macros which are added and the app looks just fine , works fine, never experienced any glitches yet.
What do you dislike about the product?
there's nothing as of now, its going very well.
What problems is the product solving and how is that benefiting you?
tracks each and every converstaion had even if the tickets are colved and closed.
Utilizing Zendesk = Winning
What do you like best about the product?
For the past couple of years, we've been utilizing Zendesk, and the positive impact it's had on our ability to serve customers has been truly remarkable
What do you dislike about the product?
Nothing comes to mind at the moment, Zendesk is able to do all that we want it to.
What problems is the product solving and how is that benefiting you?
This platform has streamlined the process for our agents to efficiently resolve customer tickets, calls, and chats.
Manager of your email's
What do you like best about the product?
Zendesk helps me and my 2 companies in managing contact with clients and between departments. Macro's and easy transfering tickets to other departments really improves quality of work and make it much faster. Also it is easy to see who sent which email whick makes it easy to check for any errors. Both of my companies are using this tool everyday.
What do you dislike about the product?
At times zendesk got some errors and did not work but well, it is not common for almost any software on a market ;)
What problems is the product solving and how is that benefiting you?
Zendesk helps me in every day work while contacting clients and helping them with their problems. Also contact with other departments is much easier while using zendesk.
Super user friendly
What do you like best about the product?
I like that other software can easily be connected.
What do you dislike about the product?
I really have nothing that I don't like!
What problems is the product solving and how is that benefiting you?
It was helping us help customers with issues that they cannot describe without showing us.
All-in-one solution.
What do you like best about the product?
I like that Zendesk has a good combination of products in the suite, making it an all-in-one solution.
What do you dislike about the product?
I wish that Zendesk would enhance the Talk feature by expanding the capabilities of its API.
What problems is the product solving and how is that benefiting you?
By having everything in one suite, like phone support, email support, knowledge base, etc.
Zendesk is Awesome!
What do you like best about the product?
Organized repository of issues, trackable responses, macros for most commonly asked questions that we receive every day.
What do you dislike about the product?
I have not found anything I dislike yet.
What problems is the product solving and how is that benefiting you?
The shear volume of emails to our operations and accounting teams, copying everyone on the email, asking the same question over and over is repetitive, time consuming, inefficient and lacks accountability. It allows us to quickly and efficiently get the question or concern to the correct person, through the workflows that can best resolve the issue.
Zendesk is very user friendly and most things are out of the box. Automation and Triggers help.
What do you like best about the product?
I like that you have everything in one and don't have to add too many apps
What do you dislike about the product?
There's nothing I disklike as there are so many options
What problems is the product solving and how is that benefiting you?
It is solving our workflows and how ticketing for our team works. The automations and triggers help with making sure tickets go to where they need to go
Data Driven Decisions
What do you like best about the product?
We are finally able to automate routine tasks for agents. Our biggest win is now having actionable data to drive real time business decisions. This has improved our customer experience with support dramatically.
What do you dislike about the product?
We would greatly appreciate the ability to edit Internal Notes!!
What problems is the product solving and how is that benefiting you?
Agent time tracking.
Zendesk is a comprehensive solution for support solutions
What do you like best about the product?
Zendesk has been instrumental in bringing support for our organization into the modern era. Compared to our previous solution, Zendesk provides the visibility, ease of use, and appropriate metric monitoring for our needs. We have been able to increase our technical support knowledge through the use of searching, tags, and knowledge base integration as well as provide our customers with a platform to find answers to their own issues.
What do you dislike about the product?
At times it has been difficult to get ahold of Zendesk support, but this has become less of an issue recently. Sometimes the the abundance of features that we don't use can overwhelm us while trying to find spefic configurations.
What problems is the product solving and how is that benefiting you?
Zendesk has been instrumental in providing a centralized knowledge base for our solutions that our customers (and potential customers) can look through for information and answers. This has increased our support team's overall knowledge of our own platform and new ways to troubleshoot as well. We have also been able to use Explore to create iso reports for our KPIs as well as highlight our support team's work.
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