Zendesk Suite
ZendeskExternal reviews
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Simply the most powerful and easiest to manage support suite out there.
What do you like best about the product?
It offers a complete solution starting from end-user self service to agent automation and management insights.
What do you dislike about the product?
It does a lot and might be a bit overwhelming when you first get started
What problems is the product solving and how is that benefiting you?
It allows my to offer support and allow for self service across dozens of channels while giving agents single inbox to handle the complex inquiries
Best CRM Customer Service
What do you like best about the product?
We using zendesk greater than 5 Years for Customer Service,
I have implemented greater than 10 developments on Zendesk,
Zendesk is very simple for development & all feature all ready in use
I have implemented greater than 10 developments on Zendesk,
Zendesk is very simple for development & all feature all ready in use
What do you dislike about the product?
Pricing Expensive,
Cannot Custom Plan License, only using package plan (Team/Growth/Professional/Enterprise)
Cannot Custom Plan License, only using package plan (Team/Growth/Professional/Enterprise)
What problems is the product solving and how is that benefiting you?
Digital Customer Service, we using all channel in zendesk (Include : Social Media/Social Messaging) for connect to customer and we develop BOT & AI for Customer Self Service.
and we using zendesk for Internal Helpdesk
and we using zendesk for Internal Helpdesk
Easy fit and easy to connect
What do you like best about the product?
You can easily customize trigger and automations. Customization is no longer a thing of power users or even IT professionals. That is really a benefit. Furthermore the zendeskians are always on track and implementing things the customer service needs and which are assisting agents in a great way.
What do you dislike about the product?
Acceptance of old fashioned Users is complicated. Personally I do not think we are using the plattform totally. There is lot more potential.
What problems is the product solving and how is that benefiting you?
Conversational workload is reduced by routing topics directly in the correct channel. The conversation with customers can start in the preferred channel, but the agents are in the position to switch to the best without any disturbancies.
Best Customer Service, Zendesk provides best products to their customers
What do you like best about the product?
Generative AI, Agent Workspace, Guide, Chat, and Gather.
Zendesk has Ease of Use, Ease of Implementation, Ease of Integration, and it has Number of Features for Customer Support. These features has Frequency of Use
Zendesk has Ease of Use, Ease of Implementation, Ease of Integration, and it has Number of Features for Customer Support. These features has Frequency of Use
What do you dislike about the product?
There is nothing for the dislike in Zendesk.
What problems is the product solving and how is that benefiting you?
Of course, Zendesk is a service-first CRM company that provides software solutions to help businesses improve customer service and sales teams but if you noticed that Zendesk has a knowledgebase, you can create your Halp Center related to your products, you can create custom webpages, you can promote this as a Website so people will know about your products, they will reach to your products or business. You can enable chatbot whenever people stuck anywhere they can reach to your website or your help centre to get help via chatbot, you can enable talk so people can call you if they urgently have need. Also, Zendesk provide call center solution to enhance your CX.
Ease in changes
What do you like best about the product?
Because when I needed to modify the route, it worked. It is extremely versatile.
What do you dislike about the product?
Trainings and very few immersions mainly in Latin America. Community is a bit weak.
What problems is the product solving and how is that benefiting you?
Faster contact return. Centralize contact and measure.
Implementing Best In Class Support
What do you like best about the product?
As a Premier Implementation Partner and Certified Zendesk Solutions Architect, I've been a part of more than 200 Zendesk implementations / deployments. I've seen first hand the benefit of using a ticketing system over a shared inbox to help the flow of information, and having all of your communications in one spot definitely can help with agent efficiency. As Zendesk continues to evolve the product with new AI offerings and acquisitions, they continue to strike the balance of ease of use while innovating to meet their customer needs.
What do you dislike about the product?
Customers that attempt to use Zendesk as their primary customer database oftentimes need to take additional measures to keep user data in sync with other systems. For example, one user might have multiple records for various phone numbers and email addresses, and form submisssions that ask for phone numbers don't automatically tie that information back to the end-user profile. Data in the reporting tool is primarily focused on robust ticket information vs extracting data associated with non-ticketed users.
What problems is the product solving and how is that benefiting you?
Zendesk offers a complete end-to-end service solution for Customer Experience. From deflection and self-service, to intelligent triage and routing, Zendesk scales to meet businesses where they are with easy low-code, no-code offerings that allow small businesses to activate quickly, while still providing a strong foundation for enterprise models.
A game changer!
What do you like best about the product?
Ultimate AI is going to allow us to streamline our customer service department, becoming much more effiecnt. Handle times are way down, and customer satisfaction up. It's a win-win. Their support teams are first class, and always offer quick, effective and friendly support.
The onboarding process made for easy implementation and we were able to seemlessly integrate into our current customer support platforms.
10/10, would recommend.
The onboarding process made for easy implementation and we were able to seemlessly integrate into our current customer support platforms.
10/10, would recommend.
What do you dislike about the product?
Some intent templates could be a useful starting point for common questions/problems across multiple companies and services.
What problems is the product solving and how is that benefiting you?
Ultimate is helping us become more effient and deliever faster, better results to our customers.
Awesome and amazing
What do you like best about the product?
What I like best about Zendesk Support Suite is how it brings all customer conversations into one place. It’s easy to use, helps me stay organized, and improves response time.
What do you dislike about the product?
Maybe giving some more details about agent performance
What problems is the product solving and how is that benefiting you?
It helps me keep all customer conversations in one place, so I don’t miss anything. It’s made handling support much smoother and faster for me.
Tracking changes and modifications
What do you like best about the product?
The ability to track my assets and who I assign them two when setting up a new customer is very nice.
What do you dislike about the product?
Its hard to search for certain words or phrases when looking for an old ticket.
What problems is the product solving and how is that benefiting you?
I am able to see who contiously has the same or similar issues.
It's excellent to manage support queries.
What do you like best about the product?
I like the interface of Zendesk, and it's very easy to understand and implement with other software. We are able to efficiently manage the customers' queries that we get. We are using it as our primary support software and use it regularly. I like how we can use different statuses for the tickets created in Zendesk, and tagging fields are also very helpful to sort out the queries.
What do you dislike about the product?
Sometimes, it gets stuck at loading; however, zendesk support team was able to help us in resolving the same.
What problems is the product solving and how is that benefiting you?
It's providing as entire customer service solutions.
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