Zendesk Suite
ZendeskExternal reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good value for money support tool
What do you like best about the product?
We enrolled for Zendesk in Jan this year, the experience so far has been good. Our support & internal team has been able to adapt to their service and the flexibility it offers has helped our team customise the functionality as per our need, also the support provided was good.
What do you dislike about the product?
Currently, we don't feel any downside here.
What problems is the product solving and how is that benefiting you?
Wanted a tool to support our customers as well as to monitor internal tickets, Zendesk has been a good solution here.
The most complete tool in support
What do you like best about the product?
I like how Zendesk positions itself as the leader in support systems through angaging its community, purchasing key companies to aggregate value to their offerings and features (such as Ultimate for Ai features, including an AI bot, and Klaus for QA).
The best part is you get to test new features with their Early Access Programs, and take part in improving the platform as a customer.
The best part is you get to test new features with their Early Access Programs, and take part in improving the platform as a customer.
What do you dislike about the product?
Not in support especifically, but related to it, is Explore. Zendesk could invest more time and energy in making Explore a more intuitive tool for analytics.
Also, making account managers more readily available would be nice.
Also, making account managers more readily available would be nice.
What problems is the product solving and how is that benefiting you?
Zendesk Support helps improve agent performance by providing you with the tools to create the workflow that best suites your needs.
Extremely Good!
What do you like best about the product?
Everytime if i had a problem with my log in i always reach out to zendesk asking any help. Zendesk never failed to help me not only me but my collagues.
What do you dislike about the product?
Zendesk is always good on us. as of the moment i never dissapoint on zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk is our main help desk. They help on us to access our tools once we have encountered an error when logging in. They benefits by internal helpdesk management.
Performance
What do you like best about the product?
It's a real time technical support who normally helped on troubleshooting like if you do not have an access to your logins, they will help you by providing temporary login credintials and you will have an option to update the needed information. This helped me a lot whenever I have issues on my logins while working.
What do you dislike about the product?
If they're assisting volume of customers you will be waiting just a few minutes
What problems is the product solving and how is that benefiting you?
Updating my login credentials so that I have the option to access it again
Key in Organization!
What do you like best about the product?
This allows me to keep my tasks organized!
What do you dislike about the product?
I can't say that I have experienced any downsides to Zendesk?
What problems is the product solving and how is that benefiting you?
Task management
Easier, impossible!
What do you like best about the product?
I deactivate that it has an intuitive use and allows sharing information easily with other work teams.
What do you dislike about the product?
When I am assigned a ticket, I do not receive any notification, which is something I do not like.
What problems is the product solving and how is that benefiting you?
I resolve requests from companies that require adjustments in the voicebots. As requested by the client, the ticket is sent to the person in charge of the area.
Best tool for support
What do you like best about the product?
Best for communication with clients and customer
What do you dislike about the product?
Nothing as of now as it is useful tool in the market
What problems is the product solving and how is that benefiting you?
Communication and complaint
helps to reach out to customers and rectify their concerns
What do you like best about the product?
easy to use the macros which are added and the app looks just fine , works fine, never experienced any glitches yet.
What do you dislike about the product?
there's nothing as of now, its going very well.
What problems is the product solving and how is that benefiting you?
tracks each and every converstaion had even if the tickets are colved and closed.
Utilizing Zendesk = Winning
What do you like best about the product?
For the past couple of years, we've been utilizing Zendesk, and the positive impact it's had on our ability to serve customers has been truly remarkable
What do you dislike about the product?
Nothing comes to mind at the moment, Zendesk is able to do all that we want it to.
What problems is the product solving and how is that benefiting you?
This platform has streamlined the process for our agents to efficiently resolve customer tickets, calls, and chats.
Manager of your email's
What do you like best about the product?
Zendesk helps me and my 2 companies in managing contact with clients and between departments. Macro's and easy transfering tickets to other departments really improves quality of work and make it much faster. Also it is easy to see who sent which email whick makes it easy to check for any errors. Both of my companies are using this tool everyday.
What do you dislike about the product?
At times zendesk got some errors and did not work but well, it is not common for almost any software on a market ;)
What problems is the product solving and how is that benefiting you?
Zendesk helps me in every day work while contacting clients and helping them with their problems. Also contact with other departments is much easier while using zendesk.
showing 361 - 370