Zendesk Suite
ZendeskExternal reviews
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Super user friendly
What do you like best about the product?
I like that other software can easily be connected.
What do you dislike about the product?
I really have nothing that I don't like!
What problems is the product solving and how is that benefiting you?
It was helping us help customers with issues that they cannot describe without showing us.
All-in-one solution.
What do you like best about the product?
I like that Zendesk has a good combination of products in the suite, making it an all-in-one solution.
What do you dislike about the product?
I wish that Zendesk would enhance the Talk feature by expanding the capabilities of its API.
What problems is the product solving and how is that benefiting you?
By having everything in one suite, like phone support, email support, knowledge base, etc.
Zendesk is Awesome!
What do you like best about the product?
Organized repository of issues, trackable responses, macros for most commonly asked questions that we receive every day.
What do you dislike about the product?
I have not found anything I dislike yet.
What problems is the product solving and how is that benefiting you?
The shear volume of emails to our operations and accounting teams, copying everyone on the email, asking the same question over and over is repetitive, time consuming, inefficient and lacks accountability. It allows us to quickly and efficiently get the question or concern to the correct person, through the workflows that can best resolve the issue.
Zendesk is very user friendly and most things are out of the box. Automation and Triggers help.
What do you like best about the product?
I like that you have everything in one and don't have to add too many apps
What do you dislike about the product?
There's nothing I disklike as there are so many options
What problems is the product solving and how is that benefiting you?
It is solving our workflows and how ticketing for our team works. The automations and triggers help with making sure tickets go to where they need to go
Data Driven Decisions
What do you like best about the product?
We are finally able to automate routine tasks for agents. Our biggest win is now having actionable data to drive real time business decisions. This has improved our customer experience with support dramatically.
What do you dislike about the product?
We would greatly appreciate the ability to edit Internal Notes!!
What problems is the product solving and how is that benefiting you?
Agent time tracking.
Zendesk is a comprehensive solution for support solutions
What do you like best about the product?
Zendesk has been instrumental in bringing support for our organization into the modern era. Compared to our previous solution, Zendesk provides the visibility, ease of use, and appropriate metric monitoring for our needs. We have been able to increase our technical support knowledge through the use of searching, tags, and knowledge base integration as well as provide our customers with a platform to find answers to their own issues.
What do you dislike about the product?
At times it has been difficult to get ahold of Zendesk support, but this has become less of an issue recently. Sometimes the the abundance of features that we don't use can overwhelm us while trying to find spefic configurations.
What problems is the product solving and how is that benefiting you?
Zendesk has been instrumental in providing a centralized knowledge base for our solutions that our customers (and potential customers) can look through for information and answers. This has increased our support team's overall knowledge of our own platform and new ways to troubleshoot as well. We have also been able to use Explore to create iso reports for our KPIs as well as highlight our support team's work.
Simply the most powerful and easiest to manage support suite out there.
What do you like best about the product?
It offers a complete solution starting from end-user self service to agent automation and management insights.
What do you dislike about the product?
It does a lot and might be a bit overwhelming when you first get started
What problems is the product solving and how is that benefiting you?
It allows my to offer support and allow for self service across dozens of channels while giving agents single inbox to handle the complex inquiries
Best CRM Customer Service
What do you like best about the product?
We using zendesk greater than 5 Years for Customer Service,
I have implemented greater than 10 developments on Zendesk,
Zendesk is very simple for development & all feature all ready in use
I have implemented greater than 10 developments on Zendesk,
Zendesk is very simple for development & all feature all ready in use
What do you dislike about the product?
Pricing Expensive,
Cannot Custom Plan License, only using package plan (Team/Growth/Professional/Enterprise)
Cannot Custom Plan License, only using package plan (Team/Growth/Professional/Enterprise)
What problems is the product solving and how is that benefiting you?
Digital Customer Service, we using all channel in zendesk (Include : Social Media/Social Messaging) for connect to customer and we develop BOT & AI for Customer Self Service.
and we using zendesk for Internal Helpdesk
and we using zendesk for Internal Helpdesk
Easy fit and easy to connect
What do you like best about the product?
You can easily customize trigger and automations. Customization is no longer a thing of power users or even IT professionals. That is really a benefit. Furthermore the zendeskians are always on track and implementing things the customer service needs and which are assisting agents in a great way.
What do you dislike about the product?
Acceptance of old fashioned Users is complicated. Personally I do not think we are using the plattform totally. There is lot more potential.
What problems is the product solving and how is that benefiting you?
Conversational workload is reduced by routing topics directly in the correct channel. The conversation with customers can start in the preferred channel, but the agents are in the position to switch to the best without any disturbancies.
Best Customer Service, Zendesk provides best products to their customers
What do you like best about the product?
Generative AI, Agent Workspace, Guide, Chat, and Gather.
Zendesk has Ease of Use, Ease of Implementation, Ease of Integration, and it has Number of Features for Customer Support. These features has Frequency of Use
Zendesk has Ease of Use, Ease of Implementation, Ease of Integration, and it has Number of Features for Customer Support. These features has Frequency of Use
What do you dislike about the product?
There is nothing for the dislike in Zendesk.
What problems is the product solving and how is that benefiting you?
Of course, Zendesk is a service-first CRM company that provides software solutions to help businesses improve customer service and sales teams but if you noticed that Zendesk has a knowledgebase, you can create your Halp Center related to your products, you can create custom webpages, you can promote this as a Website so people will know about your products, they will reach to your products or business. You can enable chatbot whenever people stuck anywhere they can reach to your website or your help centre to get help via chatbot, you can enable talk so people can call you if they urgently have need. Also, Zendesk provide call center solution to enhance your CX.
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