Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk support Suite
What do you like best about the product?
Zendesk is support providing tool by which we can handle customer query and provide proper support and make conversation over mails or create ticket . it also ticket creating tool. we can also run multiple type of calling like auto calling, predective calling , and call blast.
What do you dislike about the product?
Some adance features are avaliable on suscription based either montly or annually. it also reuire technical person to handle or fisrt time integrate with other dialer.
What problems is the product solving and how is that benefiting you?
By using zendesk we can handle customer requests by solving therir problems and creating tikcets whick make records of our customer support. These record are used for audit purpose in future by other admin account.
Zendesk if you are concerned about yuor clients satisfaction
What do you like best about the product?
Zendenkk as a helpdesk is the best form to attack clients issues with ypur product or services, its very customizable so it can fit with software support but it fits to other comoddities.
What do you dislike about the product?
it takes too mucho time to get started ith a helpdesk
What problems is the product solving and how is that benefiting you?
it solving the big fluence of clientes asking for support, and help to track de procees of solving the problem
Great customer service
What do you like best about the product?
it makes it easy for us to track all of our customer inquiries.
What do you dislike about the product?
there isn't a direct integration built with UKG but an API is available.
What problems is the product solving and how is that benefiting you?
HR inquiries.
Best email support
What do you like best about the product?
The interface is user-friendly and allows for easy navigation between different features. I find the customization options quite helpful in tailoring responses to various customer inquiries.
What do you dislike about the product?
However, there is room for improvement in the speed of email loading and processing. Overall, it provides a decent platform for managing customer communications efficiently.
What problems is the product solving and how is that benefiting you?
Decreases a ton of workload and cery easy to use
Its simple and easy to use
What do you like best about the product?
I like the fact that different status tickets are filtered based on their status into different labels by default.
What do you dislike about the product?
It sometimes misses on refreshing till you are on the screen.
What problems is the product solving and how is that benefiting you?
Zendesk helps us getting organized with the tickets and streamlines the workflow for us.
Great for Enterprise suites not for small teams
What do you like best about the product?
unique coding and personalization abilities
What do you dislike about the product?
literally everything else tht this platform offers
What problems is the product solving and how is that benefiting you?
Self service and automation pushes for customer self service
Best Support Platform with best customer builds
What do you like best about the product?
It is a very simple but robust solution which has multi channel support & has very good customisation.
What do you dislike about the product?
It has very heavy pricing as compared to other tools
What problems is the product solving and how is that benefiting you?
It is solving very key problems like customer satisfaction & collab between separate teams
It is best and easy to use ticketing platform I have ever used.
What do you like best about the product?
It is best and easy to use ticketing platform I have ever used.
User friendly interface.
Easy to use and having more features to track each and every data in single report.
Custom made reports, you can automate the reports easily to your email.
User friendly interface.
Easy to use and having more features to track each and every data in single report.
Custom made reports, you can automate the reports easily to your email.
What do you dislike about the product?
There is nothing, which I can dislike. It is very convinient and easy for new user's as well.
What problems is the product solving and how is that benefiting you?
It is best platform for managing all the tickets or each and every task in a single place.
User friendly software that helps organize customer ticket
What do you like best about the product?
I like the features it has to classify tickets into groups based on subject. I also like the ability to monitor employees work
What do you dislike about the product?
It needs a reboot maybe twice a day to keep things running smoothly
What problems is the product solving and how is that benefiting you?
It’s helping us serve our customers and address their concerns quickly
Powerful all in one suite
What do you like best about the product?
It’s easy to use and organise workflows for support
What do you dislike about the product?
It’s a little pricey and has lots of bells and whistles that is not necessarily needed
What problems is the product solving and how is that benefiting you?
It’s is improving customer support as everything can be tracked
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