Zendesk Suite
ZendeskExternal reviews
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Benefits of Zendesk in my company
What do you like best about the product?
Zendesk helps me easily use the system to provide quality support to my customers
What do you dislike about the product?
The price for using all the features of the APP.
What problems is the product solving and how is that benefiting you?
Centralizing communication with customers became easier after using Zendesk. Bringing together different platform and application functions in a single location.
Go to for ticket solution
What do you like best about the product?
Simplicity of use, our technician learned it quick
What do you dislike about the product?
Could have some more customer info on the tickets
What problems is the product solving and how is that benefiting you?
We used to have a shared inbox that all our employees used... Was alot of chaos and we never knew who answered what. Now we track customer contact very well!
Hub for your support experience
What do you like best about the product?
Easy to use and the functionality is its strongest point
What do you dislike about the product?
Still at evaluation stage and would not be fair to highlight any deficiencies
What problems is the product solving and how is that benefiting you?
Customers raising issues through a ticketing system
Zendesk support is a platform I use to attend all our clients questions and complaints
What do you like best about the product?
Single interface to manage communication with clients across all platforms
What do you dislike about the product?
That once a ticket is asigned i cant change it since im not admin but i know i would solve it faster
What problems is the product solving and how is that benefiting you?
We have many channels to communicate with our clients and Zendesk involves all of them
Zendesk is a great CRM tool
What do you like best about the product?
Easy to use platform. Very straightforward CRM software that helps you create different pipelines for different departments.
What do you dislike about the product?
There aren't any massive downsides that i've come across whilst using zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk helps me manage all of my customer enquiries in one place, I'm able to easily reply to emails whilst setting a SLA agreement depending on the ticket priority.
As a result, It helps me manage my time efficiently whilst working on the tickets in a good order.
As a result, It helps me manage my time efficiently whilst working on the tickets in a good order.
Effective service
What do you like best about the product?
Agents are always very friendly, and they always point out various documents that help better understand the answers to questions and even apply changes or corrections to settings when necessary.
What do you dislike about the product?
The language switch when we need to speak with a next level of support
What problems is the product solving and how is that benefiting you?
Unification of various forms of support into a single system like real-time chat and emails, and ease of use by agents
The easiest way to manage your customer support
What do you like best about the product?
Zendesk has made it incredibly easy to manage large amounts of customer support tickets simply and quickly
What do you dislike about the product?
It would be great if the asignee were to get an email notification once they were assigned a ticket
What problems is the product solving and how is that benefiting you?
Zendesk has made it easy for our team to work and anser customer questions efficiently
Zendesk Review
What do you like best about the product?
Omnichannelle capabilities and the ease of configuration
What do you dislike about the product?
Integration with Meta could be better in order to identify the real origin of the ticket (post, message). Sometimes it presents a lag between the time of the comment or message in FB and the moment we receive the ticket in Zendesk.
What problems is the product solving and how is that benefiting you?
Customer tickets traceability, omnichannel customer service. Improving customer experience
Zendesk is the all-around best choice for support.
What do you like best about the product?
Zendesk Support Suite is a cloud-based customer support software that enables me to provide better customer service across multiple channels. I like how it integrates email, chat, phone, social media, and self-service options in one unified agent workspace. It also has powerful features such as automation, reporting, and analytics that help me optimize my workflows. Using their Talk add-on is also an amazing feature as customers can call or text the same number!
What do you dislike about the product?
There is not much to dislike about Zendesk Support Suite, as it is a comprehensive and user-friendly solution for customer support. However, if I had to mention something, I would say that the pricing could be more flexible and affordable for smaller businesses. Also, some of the advanced features and integrations require a bit of technical knowledge and customization, which can be challenging for non-experts. But overall, these are minor issues compared to the benefits and value that Zendesk Support Suite offers. 😊
What problems is the product solving and how is that benefiting you?
As an Senior Applications Support Manager who values automation, Zendesk addresses my needs by offering a user-friendly and flexible ticketing system that simplifies managing customer interactions and support requests. Its customization options allow me to tailor the system to specific workflow requirements. The integration with telephony solutions streamlines communication, centralizing all customer interactions in one place, enhancing response efficiency.
We use it for Telephony (Calls and Texts) and it has proven to be a reliable solution with easy IVR configurations. It also offers voicemail transcriptions built it for quick reviews of missed calls.
We use it for Telephony (Calls and Texts) and it has proven to be a reliable solution with easy IVR configurations. It also offers voicemail transcriptions built it for quick reviews of missed calls.
Game changer for customer service
What do you like best about the product?
- It integrates easily even to less supported platforms and allows checking order status, even pausing an order if need be.
- UltimateGPT writes very good Finnish and utilises our Knowledge Base as background information.
- Even though many support tickets/chats still require human touch, Ultimate has been able to solve alone some simpler questions and at least provides all the background information that we would previously have needed 3-4 emails to collect.
- API queries are somewhat easy to add, once the integration is ready.
- UltimateGPT writes very good Finnish and utilises our Knowledge Base as background information.
- Even though many support tickets/chats still require human touch, Ultimate has been able to solve alone some simpler questions and at least provides all the background information that we would previously have needed 3-4 emails to collect.
- API queries are somewhat easy to add, once the integration is ready.
What do you dislike about the product?
Dialogue Builder has been unresponsive/buggy at times. There are some restrictions in terms of which block can follow which. For example, an API call cannot follow straight after another (successful) API call, instead you'll always need to add a conditional/message block in between.
What problems is the product solving and how is that benefiting you?
- Solves alone repetitive simple questions, keeping CS agents' focus where it is needed most
- Collects all the needed background information for human agents & allows them to proceed faster
- Reduces shipments and returns where there would have otherwise been errors in products/shipping information
- Allows the CS team to manage through peak times
- Collects all the needed background information for human agents & allows them to proceed faster
- Reduces shipments and returns where there would have otherwise been errors in products/shipping information
- Allows the CS team to manage through peak times
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