Zendesk Suite
ZendeskExternal reviews
6,541 reviews
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itsnot great as we sont rceive any notificationwhen wereceove a tickrt
What do you like best about the product?
help doc is available on the ticket otself
What do you dislike about the product?
no notification onreceoving a new ticket
What problems is the product solving and how is that benefiting you?
ticketing tool, chat tool and calling all in one place
Reliable and Easy-to-Use Support Platform
What do you like best about the product?
What I like most about Zendesk is how easy it makes everything. The ticketing system keeps all customer conversations in one place, so nothing gets missed. It's simple to use, even if you're not super techy, and it helps you stay organized and respond faster. I also like that it works well with other tools we already use.
What do you dislike about the product?
Honestly, there’s not much to dislike, but sometimes it can feel a little slow when there are too many tickets open at once. Also, a few helpful features are locked behind higher-priced plans, which can be limiting for smaller teams. But overall, it’s still a solid tool that gets the job done.
What problems is the product solving and how is that benefiting you?
Zendesk helps manage customer queries in one place, so we don’t lose track of emails or messages. It keeps everything organized and easy to follow, which saves time and reduces confusion. It also helps the team work together better, since everyone can see updates in real time. Overall, it makes support faster and more efficient.
Very Intuitive and seamless UI
What do you like best about the product?
Zendesk Support Suite offers a clean, intuitive interface that makes managing customer queries seamless across multiple channels like email, chat, and social media. I especially like how easy it is to track, assign, and prioritize tickets using custom views and automations. The built-in analytics and reporting tools provide great insights into team performance and customer satisfaction. Integrations with tools like Salesforce and Jira also make it incredibly versatile for a growing support team.
What do you dislike about the product?
Some customizations require technical expertise or reliance on third-party apps. Additionally, the pricing can be on the higher side for small teams, especially if you need access to advanced features or multiple add-ons. The mobile app experience also feels limited compared to the desktop version.
What problems is the product solving and how is that benefiting you?
manage and organize customer queries from multiple channels in one place, eliminating the need to juggle between platforms. It has streamlined our ticketing process, improved team collaboration, and reduced response times. With automation and macros, repetitive tasks are handled efficiently, allowing us to focus more on complex issues. This has directly improved our customer satisfaction and support team productivity.
comprehensive platform
What do you like best about the product?
it integrates various communication channels into a single workspace, aiming to streamline support interactions and improve customer experience
What do you dislike about the product?
the level of integration makes it a bit complex
What problems is the product solving and how is that benefiting you?
a crm tool to have everything at one place. makes the user experience quick and delightful
Fast and accurate
What do you like best about the product?
Its way of contacting people and resolving their queries.
What do you dislike about the product?
There is no such thing i have evern experinced.
What problems is the product solving and how is that benefiting you?
It really helpes me with its help desk feature for all most all my quries at that moment of use in any releted niche. Also when interecting with any intigreted chatbot or AI Agent its becomes one of the most useful helping hand for user like me.
Zendesk - One stop solution for all CRM needs
What do you like best about the product?
It helps in ease of customer support. AI has really helped in scaling the business.
What do you dislike about the product?
Its pricing. They are abit costly but I think features justify the pricing
What problems is the product solving and how is that benefiting you?
Solving ticket queries, fast and responsive.
Crazy product to work with, no flaws
What do you like best about the product?
Zendesk support suite helped me accomplish the tasks smoothly and swiftly with technological advancement this was a tech savy product for maximum productivity.
What do you dislike about the product?
Sometimes it’s laggy when system heats up.
What problems is the product solving and how is that benefiting you?
Lagging issues
Great Overall System
What do you like best about the product?
The many features that Zendesk offers to its users. You can fully customize your support portal with not much effort.
What do you dislike about the product?
The reporting is not the most user-friendly feature.
What problems is the product solving and how is that benefiting you?
Supporting customers
Reliable and Streamlined Support Solution for Growing Teams
What do you like best about the product?
Zendesk Support Suite offers a clean and intuitive interface, making it easy to manage large volumes of tickets efficiently. The integration with email, chat, and social media helps us provide multi-channel support without switching platforms. I especially appreciate the automation features like triggers and macros—they save a lot of time during repetitive tasks. Reporting tools are also useful for tracking team performance.
What do you dislike about the product?
Some customization options require advanced knowledge or developer support, especially when creating complex workflows. Also, pricing can become a bit expensive as the team grows and features are added. The mobile app could be more responsive and reliable during peak hours.
What problems is the product solving and how is that benefiting you?
Zendesk has helped our support team stay organized and responsive. Before using it, managing tickets across different channels was chaotic. Now, we have a centralized platform where we can assign, tag, and resolve issues more efficiently. It’s made communication with customers smoother and helped improve resolution time.
Positive feedback about Zendesk Support Suite
What do you like best about the product?
Create macros for email templates, trigger automated response and automation
What do you dislike about the product?
Initial setup and customization is complex. Sometime it gets slow and lag when handling large ticket volume
What problems is the product solving and how is that benefiting you?
Shows the full customer journey from past tickets, chat history which helps to get visibility into the customer history to efficiently solve issues
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