Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Support Suite Streamlined Our Customer Support Operations
What do you like best about the product?
What I like best about Zendesk Support Suite is its seamless omnichannel integration.
What do you dislike about the product?
can be complex to set up and customize, especially for new users
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer communications across multiple channels—email, chat, social media, and phone—into one unified platform.
Zendesk Support is a top of the line in customer service
What do you like best about the product?
If has everything you need for taking care of customers, this is it's main goal.
What do you dislike about the product?
Can be complicated to set up to have ir running in the way you like. My recommendation would be to lean in with the sucess managers.
What problems is the product solving and how is that benefiting you?
Handling all consumer facing questions
It's ticketing system is best but I don't like chat system, I find tawk.too much better
What do you like best about the product?
Ticketing system was one of the best in industry
What do you dislike about the product?
Chat system is not upto the mark and can handle multiple in one deskboard.
What problems is the product solving and how is that benefiting you?
Chat can be used in multiple tasking
Very useful easy to learn tool for customer support
What do you like best about the product?
It helps me to solve up the customer queries in a single and safe place.
What do you dislike about the product?
Sometimes, it does not update real-time conversations with the customer which becomes confusing at one point.
What problems is the product solving and how is that benefiting you?
It helps me to solve up the customer queries.
I do not want different softwares to interact with the customers and solve their issues. With Zendesk, I can do both the task in a single software.
I do not want different softwares to interact with the customers and solve their issues. With Zendesk, I can do both the task in a single software.
Zendesk Support - a better workplace to work
What do you like best about the product?
I mostely like about ticketing system its track to track our update, its helping to give feedback to caller or service agent its easiear to manage all out data at one place, its having a centralized data so with the help of that customer relevant data agents can work effieciently
What do you dislike about the product?
when we get multiple brand support at higher price and analytics price tier is also higher its price should drop a bit i t will more helpful
What problems is the product solving and how is that benefiting you?
Basically, Zendesk makes it easier to keep track of customer conversations, respond faster, give customers the tools to help themselves, learn from past interactions to improve, and free up agents to focus on the important stuff, Because everythings in one spot, and agents have all the relevant customer info at their fingertils they can respond much faster and be more consistent in their answers.
Zendesk as a ticketing tool
What do you like best about the product?
The ease of creating dashboards and the best part is MACROS.
What do you dislike about the product?
Zendesk's interface is very very clean where it should be little vibrant and should offer a choice on user end to create colour labels.
What problems is the product solving and how is that benefiting you?
Zendesk is making the ticket work easy and provide filters so that we can maintain SLAs with the quick dashboard and filtering
Excellent Customer Service
What do you like best about the product?
Zendesk Support Suite helps to everything in one place, which makes the management of customer interactions very smoother. I like how easy it is to switch between tickets, live chats, and emails without losing track of anything.
What do you dislike about the product?
Although Zendesk does a great job overall, but some of the features feel a bit uneasy at first — especially when you’re setting things up for the first time like Reporting and analytics setup.
What problems is the product solving and how is that benefiting you?
Zendesk helps all the information keep it centralize in one place for all our customer conversations. Before, we were constantly switching between different platforms and losing the track of follow-ups. Now, I can respond faster and assign tickets efficiently.
Zendesk :- Best for tracking , supporting & resolving the tickets
What do you like best about the product?
Simple to learn , to how to use zendesk for raise the ticket.
What do you dislike about the product?
Nothing , everything is fine. There is no any issues with it.
What problems is the product solving and how is that benefiting you?
When I was working with Byju's , my first company . There I was using Leadsquared & Ameyo software. Whenever i was facing any problems then i just raised the ticket on the zendesk & team immediately support me.
ROI analysis Feature comparisons vs. tools like Freshdesk
What do you like best about the product?
Zendesk Support Suite is a unified customer service platform that brings together various support channels—email, chat, voice, social messaging—into one seamless interface, allowing businesses to provide personalized, consistent, and efficient support.
What do you dislike about the product?
Cost can scale quickly with add-ons like AI, Sunshine CRM, and advanced reporting.
❌ Customization beyond basic workflows often requires developer involvement.
❌ Voice features are good but not as robust as dedicated contact center solutions like Genesys or Five9.
❌ Analytics UI (Explore) can be unintuitive for non-analysts.
❌ Customization beyond basic workflows often requires developer involvement.
❌ Voice features are good but not as robust as dedicated contact center solutions like Genesys or Five9.
❌ Analytics UI (Explore) can be unintuitive for non-analysts.
What problems is the product solving and how is that benefiting you?
Customer Service Teams in SaaS, e-commerce, finance, and retail.
IT Help Desks managing internal support tickets.
IT Help Desks managing internal support tickets.
Smooth & Seamless
What do you like best about the product?
Ease of use, excellent platform for Customer Support, for any client. The ability to customize the agent experience to cater to the exact operational requirements makes Zendesk Support Suite simply unbeatable and exceptional.
What do you dislike about the product?
Recent updates, especially the Light and Dark theming feels quite janky and aplha-implementation like. The Dark mode is essentially high-contrast mode, which sadly does not modify all elements of the page UI properly, sometimes rendering them unusable.
What problems is the product solving and how is that benefiting you?
Seamless interactions with customer using AI Chatbot, Live Chat support and Email based communication
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