Zendesk Suite
ZendeskReviews from AWS customer
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Everything at your desk.
What do you like best about the product?
The thing I like the most is that through Zendesk one can organize everything consolidatedly and can enhance their efficiency using its user friendly and customer centric interface.It is easily integrable into other softwares and it doesn't provide automation services also
What do you dislike about the product?
There are a few things which I dislike and the first one is the slow or unhelpful customer support. I have had 2-3 bad experiences with customer support while using Zendesk.Apart from this ,I think that Zendesk relies too much on emails for communication which makes its services a little neglected.
What problems is the product solving and how is that benefiting you?
Zendesk was very helpful in providing a centralised or localised information from all the communication channels such as email, social media,phone etc into a single platform and provides valuable insights easily. Its automation feature helps reduce the query time of responses.
Great software for our CS teams
What do you like best about the product?
It seamlessly integrates with many software platforms for us to capture inquiries and concerns and route to our CS teams
What do you dislike about the product?
Not a whole lot I can complain about at all!
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite keeps our CS requests organized and it's great!
Comprehensive Support for Customer Service
What do you like best about the product?
Zendesk is robust enough to support incredibly complex workflows across customer lifecycle while also being lightweight enough to scale as my company grows. It's flexible pricing and it's ease of integration has been critical for my company as we don't have the most robust IT team.
What do you dislike about the product?
Zendesk has been great for my needs - I don't have a lot of pointed feedback but at times their support systems could be more wholistic when I have specific questions.
What problems is the product solving and how is that benefiting you?
Zendesk is helping me not only solve customer issues right as they come in, but Zendesk as also helped me understand the trend of customer inquiries I get on a weekly, monthly, and yearly basis. It has indirectly helped me reallocate efforts to specific parts of my product because I can use customer feedback from Zendesk to inform my decisioning.
Easy to use
What do you like best about the product?
It's easy to fill, understand and handle
What do you dislike about the product?
Nothing, I like everything, is user friendly
What problems is the product solving and how is that benefiting you?
It's easy to report issues with a platform and look for help there
Great Product to Use
What do you like best about the product?
Omnichannel Support, Unified Agent WorkSpace
What do you dislike about the product?
Complexity of setup and complexity in configuration
What problems is the product solving and how is that benefiting you?
Fragmented Customer Communication, Inefficient Task management
Zendesk Performance
What do you like best about the product?
Users consistently mention that the UI is intuitive and also makes it simple to track and respond to customer issues. It as strong integration support for CRMs, Slack, email, and third-party apps, which is highly appreciated and also Pre-set replies, triggers, and automation rules help support teams handle repetitive tasks efficiently
What do you dislike about the product?
it's a bit expensive if we add more features like chat, talk. Also backend support from Zendesk is not so good. Desktop version of this app is not as good as mobile version.
What problems is the product solving and how is that benefiting you?
It has omnichannel support which unifies email, chat, voice, social media.It also provides real-time dashboards, custom reports, and analytics tools to monitor SLAs, team efficiency, and CSAT.
It helped me for faster response time,better staffing and for data driven decision also.
It helped me for faster response time,better staffing and for data driven decision also.
Optimus Prime of Helpdesk Platforms
What do you like best about the product?
The support ticket interface is super fantastic making it easier t keep track of your tickets and maximising on customer interactions.
What do you dislike about the product?
Zendesk is one of the best helpdesk platforms i would be lying if i said there is something i dislike about it.
What problems is the product solving and how is that benefiting you?
It solves the problems of having to answer duplicate messages and queries with the ticketing merging option. intergrating ai platforms to generate auto repsonse which hardly needs human interventions when it comes to resolving queries. The ability to intergrate multiple platforms to help make things easier. eing able to generate and pull accurate reports.
After update from Klaus to Zendesk, the quality of the platform decreased considerably
What do you like best about the product?
There are not too much to say about liking this platform. I do not like it.
What do you dislike about the product?
Interface is not intuitive, it takes too long to refresh/load the data
What problems is the product solving and how is that benefiting you?
My customer support team qualification analysis
Zendesk is fairly easy to navigate and great for keeping track of tasks.
What do you like best about the product?
I like how you can almost gamify your tasks in order to complete them.
What do you dislike about the product?
The interface looks a bit archaic at times.
What problems is the product solving and how is that benefiting you?
It’s helping streamline processes that would otherwise be tedious
Easy and simple to use
What do you like best about the product?
This platform is not complicated.it is very easy to setup and use
What do you dislike about the product?
I don't really have anything I dislike about Zendesk
What problems is the product solving and how is that benefiting you?
It is much easier to train stuff to use Zendesk as it is very easy to use as I have mentioned this before
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