Zendesk Suite
ZendeskExternal reviews
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Fairly easy to navigate
What do you like best about the product?
Creating macros wasn’t difficult. The internal help tickets notification is very helpful to be able to prioritize work load.
What do you dislike about the product?
My user account because of the username created, always Had problems with it.
What problems is the product solving and how is that benefiting you?
Zen desk helps create and document interactions with out students and their problems with our school related systems.
Easy to use, sometimes bulky
What do you like best about the product?
Integration of channel support is great, as we can interact with users simultaneously on different channels. Implementation is very quick as well, and is easy to use for a newcomer as well.
What do you dislike about the product?
Search function is very bulky, results don't reflect what a user searches for most of the time. When dealing with 100+ tickets a day this becomes a problem. Macros are not easy to understand off hand and it takes a little trial and error.
What problems is the product solving and how is that benefiting you?
Getting back to support emails.
Recommendations to others considering the product:
Good for middle sized companies
useful Service desk software with powerful features.
What do you like best about the product?
Its interface is smart and intuitive, which means it can be used with little training.
What do you dislike about the product?
The ticket formats and sorting can easily be changed and difficult to get back to the original setup.
What problems is the product solving and how is that benefiting you?
General user support for our app.
Versatile tiered and useful
What do you like best about the product?
Zendesk has many customisation features and the pricing allows you to customise the solution for exactly what you need without having to pay too much
What do you dislike about the product?
Can be a little expensive when you are paying per agent for all the features
What problems is the product solving and how is that benefiting you?
a multitude of problems I face on a helpdesk
Zendesk - Clunky but Useful
What do you like best about the product?
Zendesk organizes all customer communication in a way that makes it easy to hand off emails between many different users. It also allows for all sorts of integrations that can be very useful.
What do you dislike about the product?
Zendesk is clunky and at times slow to load. It requires a decent amount of RAM and CPU to function smoothly. It isn't always intuitive and there is a decent learning curve to using it.
What problems is the product solving and how is that benefiting you?
We're able to streamline customer service across many different support channels. This creates a more seamless user experience for our customers.
Recommendations to others considering the product:
Zendesk is innovative and has come a long way. There is still a bit of progress to be made, but I recommend to give it a shot if you have a large customer base and a need to efficiently manage your communications across many different teams.
Unnecessary Complexity
What do you like best about the product?
Zendesk is a powerful and versatile tool for creating powerful workflows for support personnel.
What do you dislike about the product?
There are elements that seem unnecessarily complex, such as ticket tagging.
What problems is the product solving and how is that benefiting you?
Creates a powerful way to look across support tickets to see what other questions have come from the same email.
Support tool review
What do you like best about the product?
The flexibility that the tool offer when it come to view, triggers and automation. Easily integrates with other tools on the market due it being a well established support platform. Zendesk offer a great market place that offers a lot integration with all different channels such Instagram, Twitter, Youtube.
What do you dislike about the product?
The lack of customization for the mobile SDK for iOS and Android. Zendesk chat isn't fully integrated to Zendesk Support which makes harder to manage tickets after a live chat is ended.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
What problems is the product solving and how is that benefiting you?
Providing support to a fin-tech with headquarters in Brazil and providing services in Brazil.
The support team is divided in three levels.
The support team is divided in three levels.
Recommendations to others considering the product:
Be sure to right use the triggers and view. Otherwise you will miss some tickets.
Zendesk is good for support ticketing
What do you like best about the product?
Macro replies and the option to add departments to transfer the tickets. Also, the ability to publish knowledge base.
What do you dislike about the product?
The support from Zendesk is bad. All questions are answered with a link to blog and they don't understand what problem we are referring to.
What problems is the product solving and how is that benefiting you?
Easy way to address customers queries.
It's Zendesk
What do you like best about the product?
It looks complicated at first glance, but it's pretty easy to navigate after you get the basics down. Helps us maintain the flow of emails and call tickets from our customers and users. The payout app is really helpful for any payouts and refunds we have to issue.
What do you dislike about the product?
Besides the main support setup, it hard to figure out the other tools on the system since some of them don't work all that well.
What problems is the product solving and how is that benefiting you?
helping customers and users of the Postmates app with their email questions and concerns. It also processes our call tickets so we have a good record of the call. The system also helps us issue credits and refunds.
Recommendations to others considering the product:
Pretty good software to use
ZenDesk Support
What do you like best about the product?
ZenDesk is quick way of establishing communication between the clients and customer and it enables feedback to customer support.
What do you dislike about the product?
Sometimes they are not able to fulfil their task but that depends on the customer management.
What problems is the product solving and how is that benefiting you?
As a customer, Zendesk helped me resolve some issues when placed products were not functioning.
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