Zendesk Suite
ZendeskExternal reviews
6,477 reviews
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Good idea, but not so good made in the end
What do you like best about the product?
Easy experience of use, and easy integration towards other software packages (API integrations)
What do you dislike about the product?
Easy mistake possibility to publicly leave a comment that you should not have had.
What problems is the product solving and how is that benefiting you?
Easy support and notification system for agile support environments
Recommendations to others considering the product:
Make sure you train your staff properly, but generally this is a good and easy solution to use.
Not memorable
What do you like best about the product?
It’s simple and easy to use, no major complications
What do you dislike about the product?
Not nice design, a bit behind from competitors in that sense
What problems is the product solving and how is that benefiting you?
Zendesk is used on my company to solve it problems
Great for ticket assignments and automations/triggers, but not great to Admin
What do you like best about the product?
Creating customized views, triggers, groups, automations, etc based on users specific needs
What do you dislike about the product?
It is difficult and complex to admin in terms of overlapping logic and form creations
What problems is the product solving and how is that benefiting you?
Internal technical builds/ development requests required by our technical resources
Helpful tool for tracking and analyzing tickets
What do you like best about the product?
ability to track different staff members' day-to-day performance and tag tickets for internal reporting
What do you dislike about the product?
recent changes in reporting mechanics require additional steps to access reports
What problems is the product solving and how is that benefiting you?
track frequency of different types of inquires, increased accountability for staff task completion
Basic help desk program with complex but confusing analytics
What do you like best about the product?
Zendesk does offer all basic functionality that is needed, including multi language support and connectors to jira or other software programs. Also the helpdesk is fine to work with and offers all features needed.
What do you dislike about the product?
While there are a lot of options to run analytic reports, it is very difficult to understand which values and metrics to use and how to create this reports and dashboards.
What problems is the product solving and how is that benefiting you?
Customer support for bigger teams that need to have partial automation as well.
Recommendations to others considering the product:
Take a look at the reporting and if it has all you need. In general i would recommend zendesk!
Zendesk help desk
What do you like best about the product?
Easy integrations with other softwares in one easy spot
What do you dislike about the product?
Cannot send emails directly. Have to use Zoho
What problems is the product solving and how is that benefiting you?
Customer support
world-class, multi channel and single interface, Wow ...!! , but pricy
What do you like best about the product?
out of all features, live chat and messaging feature is really good and very useful. And also customer support ticketing system is really good. tracking and prioritizing tickets are simple and easy. building a knowledge base to self support customers when agents are offline also really helpful. reporting options are very useful too.
What do you dislike about the product?
licensing cost is expensive per agent / per month. No complaints other than pricing.
What problems is the product solving and how is that benefiting you?
capturing interested clients and serving customers better
Recommendations to others considering the product:
This is very useful for people who do online business for selling product or service. You should integrate with website and you can turn visitors to your clients. must have product. pricing should be more affordable though.
Zendesk for IT Helpdesk
What do you like best about the product?
I love the ease of searching for old tickets. The ability to update the status so that users can see and use email easily: people don't need to open a separate website. Easy-to-use platform and collaborate with colleagues. Ease of use and ability to integrate with other applications.
What do you dislike about the product?
In a manner suitable for the end-user experience oriented towards the client, the non-technical customers. You need advanced skills to manage complex workflows and SLAs for different customer groups. It can be difficult to find a specific ticket when searching with a broad keyword. It has issues with voice latency.
What problems is the product solving and how is that benefiting you?
Easy communication with customers who write to our support email for help with our products. It helps companies organize with support tickets in one place where we started using the product for the IT help desk and support services at the beginning. It helps companies stay organized with support tickets all in one place.
Recommendations to others considering the product:
Great product The value of using Zendesk is excellent The value of using Zendesk is excellent Also, do the same with other help desk software solutions
Great knowledge base, lacking some in the forum
What do you like best about the product?
It's easy to organize and edit your articles and specify what groups need access. It's clean, and there's a great online community to get help and see how others are using it.
What do you dislike about the product?
The forum is really lacking some core features that other forum/message boards have, like a leaderboard or tags for specific groups of users. The formatting in the forum is also limited.
What problems is the product solving and how is that benefiting you?
I've been able to build a robust help center and organize it so it's easy to use for our support team and our users.
A reliable tool for chatting with potential customers
What do you like best about the product?
Zendesk chat is one of the most useful software in our organization since it helps us increase the conversion rates. With this tool, we can talk to clients and potential clients in real-time. It is always hard for customers to contact us directly, but with this tool embedded on our site, we have a chance to engage our customers more. Using the tool is easy since you don’t need any training. It is cheap and comes with a free trial. This is the best tool for the management of business needs and request. Additionally, it facilitates the management in our client support center seamlessly.
What do you dislike about the product?
Zendesk Chat is a great software that offers the fundamental needs of our support system. Unluckily, the most important functions can be accessed at a high premium, and the most useful features like chat support are not integrated into one dashboard. While the software has an all-inclusive report season that is simple to use, when exporting information, it doesn’t allow you to start with the docs in CVS. This means that every time we want to ticket report, we must retrieve data from the previous history. This is a tiresome and tedious task.
What problems is the product solving and how is that benefiting you?
Zendesk chat is a useful tool when it comes to responding to customer questions in real-time. Nevertheless, the software waits for potential customers to show up. Therefore, they have introduced a messaging platform that allows us to reach out to clients and prospects in their favorite messaging tools. The tool has helped us access web analytics reports.
Recommendations to others considering the product:
Any people can benefit from Zendesk Chat since it is easy to use. All you need to do is sign up, copy&paste the code onto your site and you are set. It comes with great options that allow users to edit their names, export chat protocol, and also enable you to move the widget around your site. You can as well add the photo of the operator for personal chat experience. If you want a decent and straightforward approach to collaborate with your clients in real-time at your website, Zendesk Chat is the tool you need.
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