Zendesk Suite
ZendeskExternal reviews
6,627 reviews
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Amazing support
What do you like best about the product?
Our Customer Success Manager at Ultimate is fantastic - very available, interested in our feedback, and very very helpful. We have had lots of support in the implementation which has made the prosess seamless and fun.
What do you dislike about the product?
Nothing in particular, Ultimate Dashboard is an easy and intuitive tool to use.
What problems is the product solving and how is that benefiting you?
Ultimate and the chatbot is helping us reduce the number of chats our agents have to handle, and increase the amount of customers that use our self service tools.
A game-changing partnership
What do you like best about the product?
We've been working with Ultimate since January 2023, and it has been a wonderful partnership. There is excellent customer support, a super easy to use front end system, and new features being added all the time.
What do you dislike about the product?
At times - like with every company - there can be the occasional bug or glitch, but this always swiftly dealt with.
What problems is the product solving and how is that benefiting you?
As we have gotten busier, Ultimate has allowed us to deflect a healthy number of queries to the bot in order for customers to self serve. This frees up the time of the agents to deal with more complex and nuanced problems.
Super Flexible Platform that automates and organizes support
What do you like best about the product?
I love how easy it is to create processes and handle customer requests. We were able to set up a very useful workspace mostly off of help articles. Their open API made it super easy to integrate into our software so the support has our brand and feel to it.
What do you dislike about the product?
As they add different solutions for CRM etc, it seems to water down the strength of being a great support platform. The onboarding process included webinars that often times were not on anyone's schedule at Zendesk, so you never knew when you might join an empty meeting.
What problems is the product solving and how is that benefiting you?
Streamlining and organizing support and feature requests, organizing the way that feature requests are fed to Jira to allow the improvements to our app to be reliable, fast, and meaningful.
Easy to use and organize for our specific needs
What do you like best about the product?
I like how the Zendesk dashboard can be customized for our business needs. Support categories are constantly being created for new issues and the changes can be made fairly easy.
What do you dislike about the product?
The reporting is lacking. It has improved a bit from when we first started using it, but navigating the menus is difficult.
What problems is the product solving and how is that benefiting you?
It helps us to keep up with our daily support requests.
Great way to organize help desk tickets
What do you like best about the product?
We are loving the unified interface that gives agents full customer context—including previous interactions—without needing to switch screens.
What do you dislike about the product?
Better showing how AI can be combined with Zendesk.
What problems is the product solving and how is that benefiting you?
Creating a ticketing system.
Great Product that I Definitely Recommend!
What do you like best about the product?
How easily customizable it can be tailored for different uses.
What do you dislike about the product?
The reporting dashboard can be a bit tricky to navigate.
What problems is the product solving and how is that benefiting you?
Makes it very easy to monitor all in-bound customer complaints and funnel them to the proper support groups.
EASY TO USE AND FAST FRIENDLY SUPPORT
What do you like best about the product?
What I like most about Zendesk Support Suite is it is fast, easy and extremely helpful. We use it as often as possible.
What do you dislike about the product?
Honestly we have not found anything we dislike about it as of this moment.
What problems is the product solving and how is that benefiting you?
Getting numbers ported, making sure our answering service was set up correctly and many other items.
IT has worked great for me!
What do you like best about the product?
How fast it works and how well it keeps me organized with what i work on
What do you dislike about the product?
Color or solved button i wish they were a green red and yellow
What problems is the product solving and how is that benefiting you?
Notification sounds
Best Place to Offer a Five-Start Service.
What do you like best about the product?
I like how it helps us keep things organized when handling our customer's interactions.
What do you dislike about the product?
I think it could be the lack of certain customization when trying to edit some specific tab. But only that...
What problems is the product solving and how is that benefiting you?
Zendesk is the link to my customers, ensuring I have an organized suite to reach out to them in a professional and timely manner.
A platform where all the customer requests fall in one common inbox
What do you like best about the product?
It makes our life easy where we have all the requests fall into one place.
What do you dislike about the product?
Nothing negative to say about. It is really easy to use.
What problems is the product solving and how is that benefiting you?
Like I had said earlier, all the requests are sent into one common inbox where all the team can access. None of the request goes unattended.
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