Zendesk Suite
ZendeskExternal reviews
6,503 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk allows for the flexibility to solve your ticketing the way you want.
What do you like best about the product?
Versatility! If i can think of it then Zendesk can do it.
What do you dislike about the product?
Sometimes what I want to do is not a straight forward process but I can make zendesk do it.
What problems is the product solving and how is that benefiting you?
Zendesk is our Ticketing system. It is the one stop shop for our troubleshooting.
Support & Clarity
What do you like best about the product?
Love the user-friendly format with a nice aesthetic setup, navigation is clear! It's easy to follow and find exactly what we are looking for. User abilities are beyond other platforms in use.
What do you dislike about the product?
Dislike waiting for data or awaiting a response, difficult when the main contact will redirect to support team, lack of immediate options to filter to a specific queue/contact.
What problems is the product solving and how is that benefiting you?
Support is provided on how to locate the exact workflow we're looking for, ability to navigate through our buildouts with guidance from the pros, tried and true support based on community questions and outcomes.
Zendesk, the ticket system to save your sanity.
What do you like best about the product?
Zendesk Support Suite is super simplel to use and deploy. I was able to pass adminrights down to department mnagers instead of keeping in IT only.
What do you dislike about the product?
A little confusing to navigate at first. Takes a little time to find various menus.
What problems is the product solving and how is that benefiting you?
Zendesk has allowed me to move my helpdesk ticket systems to the coud and imported al the tickets from the old system. Zendesk is super user friendly.
Love it!
What do you like best about the product?
Our account rep is super helpful and is always going above and beyond!
What do you dislike about the product?
It sometimes can be hard to navigate when trying to find an answer on my own
What problems is the product solving and how is that benefiting you?
We are able to answer customer question and concerns very efficiently and effectively. We a small team we can get back to all our customers in a timely manner.
Absolutely love ZenDesk
What do you like best about the product?
Ticket tracking, and notification reminders.
What do you dislike about the product?
Menu's changing when enhancements go out
What problems is the product solving and how is that benefiting you?
Issue tracking and time to complete resolution times.
ZenDesk is the only CRM for me!
What do you like best about the product?
I have tried other CRM tools and none compare to ZenDesk. It's very intuiative. First time users get it very quickly and the suppor for ZenDesk is second to none.
What do you dislike about the product?
I wish creating new reports was a little more intuitive. The old Good Data way of reporting was a little easier.
What problems is the product solving and how is that benefiting you?
Managing customer inquiries and providing a robust help section for users to solve their problems.
User Friendly
What do you like best about the product?
Zendesk is a user friendly and intuitive Support Ticket Suite. All Support Tickets can be searched, located and filed in a clear and visible manner. Highly Recommended.
What do you dislike about the product?
N/A - There is nothing that I do not like about the user experience.
What problems is the product solving and how is that benefiting you?
Customer Support Tickets for Queries and issue management.
Amazing tool
What do you like best about the product?
Its very easy to use and the reports tab are extremely user friendly.
What do you dislike about the product?
The people page pop up is a tad bit counter-production
What problems is the product solving and how is that benefiting you?
Customer Care email and chat services.
Fantastic! Zendesk is where you need to be for Ticketing.
What do you like best about the product?
feature that I appreciate about ZenDesk is its flexibility and scalability. The platform caters to businesses of all sizes, from startups to large enterprises, and offers various pricing plans to accommodate different needs and budgets. Additionally, ZenDesk integrates seamlessly with other popular business tools and software, such as CRM systems and productivity suites, enhancing workflow efficiency and enabling a holistic view of customer interactions.
What do you dislike about the product?
Advanced analytics features, such as customizable dashboards and more advanced reporting metrics, would be beneficial for businesses seeking to gain deeper insights into their customer support operations and performance.
Let me know if I'm missing anything however!
Let me know if I'm missing anything however!
What problems is the product solving and how is that benefiting you?
I needed a professional solution and a reliable company that I could trust. I've needed to go through quite a few 'less-than-ideal' trials to find this one, but it's what I'm recommending to my clients and anyone reading this.
Great teamwork for the best of the client
What do you like best about the product?
Chat automation system is easy to use and Ultimate team is great.
What do you dislike about the product?
Can't think anything that I dislike at the moment
What problems is the product solving and how is that benefiting you?
rapid help at all times with building intents and training. By improving our chatbot answer we can hopefully help our customers to help themselves better
Recommendations to others considering the product:
If you are looking for a professional partner, choose Ultimate.ai
showing 441 - 450