Zendesk Suite
ZendeskExternal reviews
6,776 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Performance
What do you like best about the product?
It's a real time technical support who normally helped on troubleshooting like if you do not have an access to your logins, they will help you by providing temporary login credintials and you will have an option to update the needed information. This helped me a lot whenever I have issues on my logins while working.
What do you dislike about the product?
If they're assisting volume of customers you will be waiting just a few minutes
What problems is the product solving and how is that benefiting you?
Updating my login credentials so that I have the option to access it again
Key in Organization!
What do you like best about the product?
This allows me to keep my tasks organized!
What do you dislike about the product?
I can't say that I have experienced any downsides to Zendesk?
What problems is the product solving and how is that benefiting you?
Task management
Easier, impossible!
What do you like best about the product?
I deactivate that it has an intuitive use and allows sharing information easily with other work teams.
What do you dislike about the product?
When I am assigned a ticket, I do not receive any notification, which is something I do not like.
What problems is the product solving and how is that benefiting you?
I resolve requests from companies that require adjustments in the voicebots. As requested by the client, the ticket is sent to the person in charge of the area.
Fantastical Suite
What do you like best about the product?
- It's an all-in-one solution.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
- Plenty of integrations for our vast tech stack.
- The support we are starting to get is great!
- They are they leading AI platform.
- Decent ROI.
- Guests can easily and quickly navigate it.
- It's our one-stop solution for all support.
- Plenty of integrations for our vast tech stack.
- The support we are starting to get is great!
- They are they leading AI platform.
- Decent ROI.
What do you dislike about the product?
- Compared to ServiceNow, there is a lot that Zendesk can learn from, however, they are quickly closing the gap.
- Reporting suite is delayed, unlike ServiceNow. Again, quickly closing the gap and going beyond.
- Everything is an add-on...
- Reporting suite is delayed, unlike ServiceNow. Again, quickly closing the gap and going beyond.
- Everything is an add-on...
What problems is the product solving and how is that benefiting you?
- Centralized location for all support needs.
Best tool for support
What do you like best about the product?
Best for communication with clients and customer
What do you dislike about the product?
Nothing as of now as it is useful tool in the market
What problems is the product solving and how is that benefiting you?
Communication and complaint
helps to reach out to customers and rectify their concerns
What do you like best about the product?
easy to use the macros which are added and the app looks just fine , works fine, never experienced any glitches yet.
What do you dislike about the product?
there's nothing as of now, its going very well.
What problems is the product solving and how is that benefiting you?
tracks each and every converstaion had even if the tickets are colved and closed.
Utilizing Zendesk = Winning
What do you like best about the product?
For the past couple of years, we've been utilizing Zendesk, and the positive impact it's had on our ability to serve customers has been truly remarkable
What do you dislike about the product?
Nothing comes to mind at the moment, Zendesk is able to do all that we want it to.
What problems is the product solving and how is that benefiting you?
This platform has streamlined the process for our agents to efficiently resolve customer tickets, calls, and chats.
Manager of your email's
What do you like best about the product?
Zendesk helps me and my 2 companies in managing contact with clients and between departments. Macro's and easy transfering tickets to other departments really improves quality of work and make it much faster. Also it is easy to see who sent which email whick makes it easy to check for any errors. Both of my companies are using this tool everyday.
What do you dislike about the product?
At times zendesk got some errors and did not work but well, it is not common for almost any software on a market ;)
What problems is the product solving and how is that benefiting you?
Zendesk helps me in every day work while contacting clients and helping them with their problems. Also contact with other departments is much easier while using zendesk.
Super user friendly
What do you like best about the product?
I like that other software can easily be connected.
What do you dislike about the product?
I really have nothing that I don't like!
What problems is the product solving and how is that benefiting you?
It was helping us help customers with issues that they cannot describe without showing us.
All-in-one solution.
What do you like best about the product?
I like that Zendesk has a good combination of products in the suite, making it an all-in-one solution.
What do you dislike about the product?
I wish that Zendesk would enhance the Talk feature by expanding the capabilities of its API.
What problems is the product solving and how is that benefiting you?
By having everything in one suite, like phone support, email support, knowledge base, etc.
showing 451 - 460