Zendesk Suite
ZendeskExternal reviews
6,627 reviews
from
and
External reviews are not included in the AWS star rating for the product.
One of the best Chat platform and CRM
What do you like best about the product?
The ease of customisation provided where we don’t need a tech person to be available to customise it according to our needs
What do you dislike about the product?
The improvements are constant and Zendesk is way ahead than what we can suggest for implementations or new features
What problems is the product solving and how is that benefiting you?
Chat platform for our sales and support system
Easy to navigate gui
What do you like best about the product?
The ticketing structure makes it easy to search through.
What do you dislike about the product?
The order in which emails are uploaded in the ticket can be a bit chaos since it's not always in time order.
What problems is the product solving and how is that benefiting you?
Allowing users ability to use the self service portal.
Best system ever
What do you like best about the product?
It has alot of features making it easier to use,and communicate with customers.
What do you dislike about the product?
There's nothing I would say I dislike at the moment.
What problems is the product solving and how is that benefiting you?
It assists me in resolving customer queries by communicating with customer . It also provides me with all the customer information making easito find more than one way to reach them.
Zendesk is the best
What do you like best about the product?
It has everything we need from a support perspective
What do you dislike about the product?
No complaints. We really enjoy using zendesk.
What problems is the product solving and how is that benefiting you?
It has our tickets and chats all in the same place. Also easy to collaborate cross functionally.
Great for Data Analytics and Efficiency
What do you like best about the product?
I like that there are routing abilities and grouping areas. I also thing that the use of AI will be great.
What do you dislike about the product?
There should be a sandbox where we can test things out before going live.
What problems is the product solving and how is that benefiting you?
We are able to track responses to our customers in a more concrete way.
User Friendly
What do you like best about the product?
Simple and easy to understand and the features are awesome
What do you dislike about the product?
Limited characters you can write in the comment box.
What problems is the product solving and how is that benefiting you?
It help me organize my daily tasks
Helpdesk software at its best
What do you like best about the product?
AI powered customer support software, multichannel support , meet my customers where they are is a boon.
What do you dislike about the product?
Still the same sometimes the basic features needs paid integration and thus increase the cost.
What problems is the product solving and how is that benefiting you?
Centralise csutomrer problems from various channels and address them in a unified way.
Excellent platform for supporting your customers
What do you like best about the product?
Solid user experience, reliable, no downtimes, high customizability. Built-in knowledgebase, and good support for templates & cross-team collaboration. Fair pricing, allowing to give access to a large team via light agents.
What do you dislike about the product?
More statistics - i.e. the ability to log/track in details the time spent on every customer (request) would be a nice.
What problems is the product solving and how is that benefiting you?
Supporting customers via email. Typically providing technical support requests about our products (such as CKEditor 5).
Data analyst
What do you like best about the product?
Interesting, really enjoy that it can be used with other platforms to make my life easier
What do you dislike about the product?
Similar to other platforms & plugins available
What problems is the product solving and how is that benefiting you?
N/a
Zendesk Support Experience
What do you like best about the product?
Very intuitive to use and the categories/groupings allow customer success agents to prioritize issues.
What do you dislike about the product?
Not about the functionality but more of the pricing.
What problems is the product solving and how is that benefiting you?
Being able to identify key customer complaints and prioritize which.
showing 451 - 460