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Zendesk Suite
ZendeskExternal reviews
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Useful collaboration and report, but priced high
What is our primary use case?
What is most valuable?
The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal.
What needs improvement?
The price of the solution should be reduced.
For how long have I used the solution?
I have been using Zendesk Support for approximately two years.
What do I think about the scalability of the solution?
We have approximately 150 customers using this solution.
I rate the scalability of Zendesk Support a ten out of ten.
How are customer service and support?
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot of support.
Which solution did I use previously and why did I switch?
I was previously using ManageEngine. We switched to Zendesk Support because of the data from the Gartner website. We trust their information.
How was the initial setup?
The initial setup of Zendesk Support a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high.
I rate the price of Zendesk Support a one out of ten.
What other advice do I have?
I recommend this solution to a service provider.
I rate Zendesk Support a nine out of ten.
Experian Address Validation
What do you like best about the product?
Forwarder for Zendesk can be a useful tool for businesses that need to share ticket information with external parties. By automating the forwarding process and providing configurable rules, the app can save time and help you maintain control over your ticket data.
What do you dislike about the product?
the cost of the app may be a consideration for some organizations. While Forwarder for Zendesk offers a free trial, ongoing use of the app requires a subscription. Depending on your organization's budget and the volume of tickets that you need to forward, the cost of the app may be a significant factor in your decision to use it.
What problems is the product solving and how is that benefiting you?
businesses may face the need to maintain control over their ticket data when sharing it with external parties. Forwarder for Zendesk can help to solve this problem by providing configurable rules and settings that allow businesses to specify which information is forwarded and to whom. This can help to ensure that sensitive information is not shared inappropriately or without proper authorization.
Zendesk ITSM
What do you like best about the product?
Zendesk is a good software for customer experience for B2B and B2C customer support to raise the tickets from customer end.
What do you dislike about the product?
Zendesk CRM has some drawback and price is little bit expensive
What problems is the product solving and how is that benefiting you?
Zendesk is helping the business with customer support to solve customer queries immediately.
A perfect cloud-based customer service platform
What do you like best about the product?
It has helped me specifically in tickinng works and multi channel support.
What do you dislike about the product?
It can be costly for small business and startups
What problems is the product solving and how is that benefiting you?
By using this I'm able to manage the customer concerns at one place and it also provide all channel support at one place which saves a lot of time.
Limited experience
What do you like best about the product?
This can integrate easily with your applications & APIs which business may want to drive
What do you dislike about the product?
ETAs for any new deployment is very steep
What problems is the product solving and how is that benefiting you?
Integrated APIs for real।time flow which enable users to provide real time information to customers
Besr suited for front end customer service
What do you like best about the product?
Zendesk is one of best suited product for frontend customer service. Implementation is also simple. They also have all channel along with social media integration.
What do you dislike about the product?
Marketplace is not having third party apps like Salesforce. Also it does not have collaboration tools while working on cases
What problems is the product solving and how is that benefiting you?
Availability of third party apps in marketplace which will help quicker solutions for business problems.
Simple to use and good service
What do you like best about the product?
cross-channel support to every customers
What do you dislike about the product?
pricing could be more better for small business
What problems is the product solving and how is that benefiting you?
Using the Zendesk , I am able to reach consumer easily
Used for our Help Desk operations
What do you like best about the product?
It tracks issue and change orders throughout our company and any customer issues
What do you dislike about the product?
Automation can be difficult to configure
What problems is the product solving and how is that benefiting you?
Prior to Zendesk we attempted to manage issue through email. This product allows us to track and audit issues until resolution
Streamlining Customer Support
What do you like best about the product?
One of the best features of Forwarder for Zendesk is its flexibility. It enables users to set up customized forwarding rules based on various criteria, including ticket priority, tags, and requester information. This allows for a more streamlined workflow and faster resolution times
What do you dislike about the product?
A potential limitation is that Forwarder for Zendesk may not be suitable for businesses with complex ticket routing requirements. While the tool provides customizable rules, it may not have the same flexibility as more advanced ticket-routing solutions.
Any third-party integration, Forwarder for Zendesk may be subject to downtime, bugs, or other technical issues. This could impact the reliability of the forwarding process and potentially affect customer support operations.
Any third-party integration, Forwarder for Zendesk may be subject to downtime, bugs, or other technical issues. This could impact the reliability of the forwarding process and potentially affect customer support operations.
What problems is the product solving and how is that benefiting you?
By automating ticket forwarding and providing customizable rules, Forwarder for Zendesk helps users route tickets more quickly and accurately. This can lead to faster resolution times, improved communication with external parties, and a more streamlined support workflow overall.
Zendesk is great tool for business support which play a pillor role.
What do you like best about the product?
No doubt, Zendesk is best fit for support software, Where you can monitor different type of case, categories for various set of Users.
What do you dislike about the product?
Though Zendesk is the market leader, as the age of tech evolves, competition is firing up daily. So Need to consider price efficiency and little a bit of tech enhancement is required
What problems is the product solving and how is that benefiting you?
Basically, I m using this in one of my projects, Supporting music Class membership programs. A lot of students opts for different courses based on their interest. Zendesk helped me resolve all my customers in an efficient way, and of course, time is a significant factor.
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