Zendesk Suite
ZendeskExternal reviews
6,552 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent Support Tool with Everything You Need
What do you like best about the product?
Zendesk has a clean interface that makes it easy to manage customer tickets. I liked how we could track, assign, and resolve issues without any confusion. The live chat integration and automation features also saved us a lot of time.
What do you dislike about the product?
Sometimes it felt a bit slow when handling large volumes of tickets, and the initial setup took some getting used to. But once it’s all configured, it works smoothly.
What problems is the product solving and how is that benefiting you?
Zendesk helped us manage high volumes of customer queries in one place. It made it easy to track issues, assign chats or tickets to the right team, and resolve problems faster. It also reduced confusion and helped improve the overall customer experience.
Powerful Customer Support Platform with Room to Grow
What do you like best about the product?
The new Agent Copilot is a game-changer for staying organized. It does a great job of summarizing long ticket histories and tracking customer context across WhatsApp and email so I don't have to go digging for info.
What do you dislike about the product?
The per-agent pricing adds up quickly as you scale, making it expensive for growing teams. I’d also like to see a more streamlined setup process, as the current learning curve for advanced automations and reporting is pretty steep for new users.
What problems is the product solving and how is that benefiting you?
unify support requests from different channels into a single, easy-to-use interface. This reduces context switching and ensures that no customer message falls through the cracks.
It was good and easy to handel
What do you like best about the product?
Zendesk Support Suite User friendly and very easy to use and having very good customer support
What do you dislike about the product?
Zendesk Support Suite is more costly and not available for free for POCs
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is very benifiting in my project
Zendesk Support Suite for Powerful Omnichannel Support
What do you like best about the product?
Easy automation with macros and triggers.
Unified workspace across all channels (email, WhatsApp, chat, voice, etc.).
Unified workspace across all channels (email, WhatsApp, chat, voice, etc.).
What do you dislike about the product?
Pricing can get expensive as you scale agents or add advanced AI.
Customization needs a learning curve; not always beginner-friendly.
Customization needs a learning curve; not always beginner-friendly.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helped us consolidate all customer support channels—email, live chat, voice calls, WhatsApp, and Facebook Messenger—into one unified platform. Earlier, we had to juggle between tools, which caused delays, missed messages, and poor response times. Now, with Zendesk, agents have full context of every conversation, regardless of the channel, all from one dashboard.
One of the best tool for BPO's
What do you like best about the product?
Zendesk Support Suite is a comprehensive customer support platform that streamlines communication across multiple channels, including email, chat, and social media. It's user friendly interface and robust automation tools help teams respond efficiently and provide consistent support.
What do you dislike about the product?
Zendesk is bit expensive, especially for larger teams or those with a high volume of tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite effectively addresses common customer support challenges such as managing multiple communication channels, tracking and resolving tickets efficiently, and maintaining a seamless customer experience. By consolidating email, chat, phone, and social media support into one platform, it streamlines workflows and improves response times. This has benefited us by increasing agent productivity, reducing response times, and enhancing overall customer satisfaction. The integrated analytics and automation features also help us identify issues proactively and optimize our support processes. Overall, Zendesk Support Suite has simplified our support operations and strengthened our customer relationships.
Most reliable, flexible and scalable customer service platform.
What do you like best about the product?
The ticketing system is incredibly powerful, with customizable workflows, automations, and triggers that help our team stay organized and responsive.
I also appreciate the built-in knowledge base (Help Center), which allows us to reduce support volume by empowering customers to self-serve.
I also appreciate the built-in knowledge base (Help Center), which allows us to reduce support volume by empowering customers to self-serve.
What do you dislike about the product?
It would be great if Zendesk streamlined its admin interface or offered more intuitive setup wizards for common workflows.
What problems is the product solving and how is that benefiting you?
It’s solving it’s help desk tool.
Great about Zendesk Support Suite
What do you like best about the product?
What I Like in Zendesk Support
Multiple Ways to Reach Support: I can contact support through email, chat, or even social media, and it all feels connected.
Quick Responses: My issues usually get picked up fast, and I get updates as things move along.
Helpful Self-Service: Their help center often has answers to my questions, so I don’t always need to wait for a reply.
Consistent Experience: Whether I reach out from my phone or laptop, the support feels smooth and professional.
Clear Communication: I get notifications and status updates that make it easy to track what’s happening with my request.
Multiple Ways to Reach Support: I can contact support through email, chat, or even social media, and it all feels connected.
Quick Responses: My issues usually get picked up fast, and I get updates as things move along.
Helpful Self-Service: Their help center often has answers to my questions, so I don’t always need to wait for a reply.
Consistent Experience: Whether I reach out from my phone or laptop, the support feels smooth and professional.
Clear Communication: I get notifications and status updates that make it easy to track what’s happening with my request.
What do you dislike about the product?
What’s Not So Great
Sometimes Feels Robotic: Automated replies can feel impersonal, especially when I need a human touch.
Delays During Busy Times: Occasionally, responses take longer, especially during peak hours.
Limited Mobile Experience: Chat or support on mobile isn’t always as smooth as on desktop.
Too Many Emails: I sometimes get multiple notifications for the same issue, which clutters my inbox.
Sometimes Feels Robotic: Automated replies can feel impersonal, especially when I need a human touch.
Delays During Busy Times: Occasionally, responses take longer, especially during peak hours.
Limited Mobile Experience: Chat or support on mobile isn’t always as smooth as on desktop.
Too Many Emails: I sometimes get multiple notifications for the same issue, which clutters my inbox.
What problems is the product solving and how is that benefiting you?
Multiple notifications
Just an amazing tool to work with.
What do you like best about the product?
Zendesk Support Suite is a powerful customer service platform known for its user-friendly interface, omnichannel support, and strong automation features. It unifies customer interactions across email, chat, phone, and social media, making it easy for agents to manage conversations. The suite is highly scalable, integrates well with other tools, and offers rich reporting and analytics. Its built-in help center supports self-service, while customization options allow businesses to tailor workflows and branding. With strong security features and global capabilities, it's a solid choice for companies of all sizes.
What do you dislike about the product?
Nothing at all, Zendesk Support Suite is absolutely perfect.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves issues like fragmented communication, repetitive tasks, and lack of visibility by unifying all support channels, automating workflows, and offering real-time insights. This leads to faster responses, higher agent productivity, and a smoother, more efficient customer experience.
A pleasure to work on
What do you like best about the product?
The ease of navigation between chat, tickets and integration with other software makes for a better overall working expperience.
What do you dislike about the product?
There is nothing I cant say I dont like about Zendesk.
What problems is the product solving and how is that benefiting you?
The easing of navigation between chats, tickets and dashboards are getting better with little improvements every update.
Zendesk
What do you like best about the product?
User-friendly interface and easy integration with my other tools shown ease of implementation for me.
Multi ticketing channels from email I liked, chat, phone, social media in one dashboard
AI-powered automation for ticket routing and workflow is good feature.
Voice support.
Customer Support and AI bots is great one to handle basic queries and escalate complex ones
Using it Frequently.
Multi ticketing channels from email I liked, chat, phone, social media in one dashboard
AI-powered automation for ticket routing and workflow is good feature.
Voice support.
Customer Support and AI bots is great one to handle basic queries and escalate complex ones
Using it Frequently.
What do you dislike about the product?
Setup between triggers and automations was bit confusing for me.
Bit of Integration limits I felt.
Bit of Integration limits I felt.
What problems is the product solving and how is that benefiting you?
Combining all customer messages from email, chat, phone, and social media into one place
Automating routine tasks to save time
Providing self-service options to reduce support tickets
Allowing team collaboration for faster problem solving
Growing with your business easily
Offering reports to improve support quality
Automating routine tasks to save time
Providing self-service options to reduce support tickets
Allowing team collaboration for faster problem solving
Growing with your business easily
Offering reports to improve support quality
showing 471 - 480