Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Absolutely satisfied
What do you like best about the product?
I love it when programs are intuitive, and this is definitely the case here. Everything is logically structured. We were able to quickly integrate Ultimate into the rest of our environment and it helps us be there for our customers even longer and faster. It is an absolute asset for our company.
What do you dislike about the product?
At the moment I can't find anything negative to say about using Ultimate. I´m very satisfied with everything.
What problems is the product solving and how is that benefiting you?
Ultimate frees up our agents and we have the ability to be there for our customers 24/7. We have the possibility to further optimize ourselves internally, because Ultimate gives us the freedom to do so.
Great customer support platform
What do you like best about the product?
Easy to use platform for providing customer support through live channels, in addition to informative customer facing support articles.
What do you dislike about the product?
I'm very satisfied with Zendesk and unable to identify anything I dislike.
What problems is the product solving and how is that benefiting you?
Zendesk provides support in day-to-day live conversations with customers via phone, email and chat, in addition to self-service help articles.
Service now
What do you like best about the product?
As the name implies it enables the users to setting up th customized forwarding the rules based on varius perspective, including tickets and their priorities including information requested by them.
What do you dislike about the product?
It is quite expensive, it has limited analytics capabilities which can make it difficult to measure the success of customer services and their initiatives another thing is the technical support is poor as heared.
What problems is the product solving and how is that benefiting you?
It build the best customer support experience with zendesk, it is user friendly help desk software, higer customer satisfaction, increase conversation, rates and improvements.
Excellent, Comfortable and Quick
What do you like best about the product?
Zendesk works exactly as they offer it, you can find anything that you need for guaranting the best customer support tool for your business, do not hesitate to choose it.
What do you dislike about the product?
There are some updated needed for some things like reports, or small things in terms of reopening closed tickets and so on, but they do have an amazing team with updates everytime.
What problems is the product solving and how is that benefiting you?
Communication with customers, live chat, ticketing system, and reporting the work of our agents and their workflow as well, really useful and performance has been improving.
Easy going CRM tool for everyone
What do you like best about the product?
Storing data , can access via rest APIs.
What do you dislike about the product?
Nothing as such but pricing option should be more competitive
What problems is the product solving and how is that benefiting you?
Storing customer and HR data
Its really amazing
What do you like best about the product?
Its is really great and helping in every terms.
I apprey the efforts putted for its design and maintenance.
I apprey the efforts putted for its design and maintenance.
What do you dislike about the product?
I really don't think and gound any disadvantage about it.
What problems is the product solving and how is that benefiting you?
Nothing like businesses problem but helping in day to day activities
One step forward with this app
What do you like best about the product?
It enables more customer support by forwarding email and creating tickets to further action on the concern raised by any customers.
This helps agents to track on what they're working on how many tickets they are resolving
This helps agents to track on what they're working on how many tickets they are resolving
What do you dislike about the product?
Nothing on top of mind, it should be more improved in terms of performance
What problems is the product solving and how is that benefiting you?
It helps to manage all the customer queries raised via email which is basically creating tickets to further work on by agents
It was a great experience using zendesk.
What do you like best about the product?
Zendesk is really helpful it helps agent to streamline process and communicate with the users are recorded in tickets. Tickets reflect the conversations help agents have with customers. Zendesk tickets can come in via many different ways; email, webform, chat and many more.
What do you dislike about the product?
There should be more ways to get data insights in the zendesk and more ways to visualize the data according to the process requirements that will be really helpfull.
What problems is the product solving and how is that benefiting you?
We use zendesk for the backend process it helps us in managing workforce and handling ticket more effectively and efficiently at the same time. It has some really good features for agents.
Very good system for our company.
What do you like best about the product?
System with various integration possibilities and solutions.
What do you dislike about the product?
The ease in serving our customer.
What problems is the product solving and how is that benefiting you?
Communication with external clients and also the opening of tickets with internal clients.
Zendesk overall review
What do you like best about the product?
One of the most useful applications in my corporate life. Use friendlyness of the tool make this stand apart from the competitors also customer support is excellent
What do you dislike about the product?
Not anything specific but still I would recommend you work ondark themes and interface
What problems is the product solving and how is that benefiting you?
To take all the details in loop and take opinions
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