Zendesk Suite
ZendeskExternal reviews
6,506 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Explore has a steep learning curve, but it's worth the investment
What do you like best about the product?
I enjoy how the interface is very similar to Zendesk's primary product suite. We used Zendesk for internal ticket resolution and upon upgrading to Zendesk Explore, we learned about the full functionality of the product suite.
What do you dislike about the product?
It's tough to quantify the results progress
What problems is the product solving and how is that benefiting you?
We are using Zendesk Explore to track resolution of customer issues and provide better performance metrics to our team.
Recommendations to others considering the product:
If you are currently using Zendesk for internal ticket tracking, it's a logical upgrade.
Zendesk is the way to go!
What do you like best about the product?
It gives you stats and analytics of your customer support. It also gives suggestions of what can be improved in your customer support.
What do you dislike about the product?
I wish there was a page where you could view your agent analytics separately.
What problems is the product solving and how is that benefiting you?
So many.. it gives you stats of why customers are reaching out. If too many people are reaching out for the same issues, you can find a way to fix the issue to decrease tickets.
Zendesk
What do you like best about the product?
That we can communicate between internal and public on the same ticket easily.
What do you dislike about the product?
Not being able to solve the ticket out without it being assigned to you/someone. Which makes it hard for your team to see some thing pop back up.
What problems is the product solving and how is that benefiting you?
We are able to keep track of orders, reach out to clients, and contacts.
Recommendations to others considering the product:
Great ticketing system to keep track of orders
Zendesk Explore
What do you like best about the product?
Zendesk has some powerful features for support. I like the UI because it was simple and easy to use.
What do you dislike about the product?
I did not like the support for the product that much. They were kind of slow.
What problems is the product solving and how is that benefiting you?
We used it primarily for analystics and measuring customer experience
Zendesk review
What do you like best about the product?
This is a great customer support software. The flexibility and scaling to meet the needs of larger and smaller companies is great
What do you dislike about the product?
I don’t like the user interface as it was a little too simple and not enough options on screen
What problems is the product solving and how is that benefiting you?
We used this for our support and live chat for IT
Creating Tickets from Intercom
What do you like best about the product?
The interface is easy to use. Tickets are easily tracked and communication is seamless.
What do you dislike about the product?
Reporting is challenging. It shouldn't be so hard.
What problems is the product solving and how is that benefiting you?
Creating support tickets from Intercom to track items to completion.
It's Almost There
What do you like best about the product?
I like that i can document all of my interactions and add a variety of tags for future searches and analysis.
What do you dislike about the product?
I wish I could search by an established tag. Right now if I type the name of a procedure location, the results include any instance where any of the words appear. Way too many results to sift through.
What problems is the product solving and how is that benefiting you?
We are documenting the results of outbound calls during specific campaigns. We can add a tag to help sort later. This has helped with decision making and future training opportunities.
Recommendations to others considering the product:
Don't create too many tags. There is a tendency to over label, but sometimes more is just more, not better.
Works fine for the most part
What do you like best about the product?
I can get tickets submitted pretty quickly.
What do you dislike about the product?
As a light agent it's not always easy to keep a handle on your customers' tickets when you have a lot of accounts. Also the app is not that intuitive; the features are quite limited. You can't consistently copy and paste a screenshot or image into a ticket. It's annoying to have to save and attach
What problems is the product solving and how is that benefiting you?
We have a community and use it for customer facing help Desk tickets and PCRs
Recommendations to others considering the product:
None
User of help desk
What do you like best about the product?
This tool is very user friendly which is hard to come by sometimes
What do you dislike about the product?
I can not say i dislike anything. I can navigate it easily
What problems is the product solving and how is that benefiting you?
I am solving an issues we encounter at work with consumers
Effective when it works
What do you like best about the product?
I love that I can use zendesk to answer tickets, leave notes for future agents, as well as make calls to clients as needed.
What do you dislike about the product?
Zendesk customer support isn't ideal. The application also malfunctions at seriously inconvenient times for lengthy periods.
What problems is the product solving and how is that benefiting you?
I use ZenDesk as a 1099 customer service agent answering email and social media inquiries.
Recommendations to others considering the product:
This system works great for small to medium scale customer service projects.
showing 481 - 490