Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Very good Experience with ZenDesk so far!
What do you like best about the product?
Zend Desk is user-friendly and flexible to adapt to your business needs. It is powerful in offering great options to customize things to your requirement. Trigger and Automation are so far the most powerful tool. I also, love the explore Reporting and Analytical tools. Better than all the other services available in the market.
What do you dislike about the product?
Some basic stuff is missing which I am surprised to know that the ZenDesk product team has been working on adding for years. Lookup relationship fields missing from Explore, Not being able to add missing fields to the closed tickets. No Rich text option when you set up notifications through automation, No audit logs or stats are available on the explore for notifications sent through the automation.
What problems is the product solving and how is that benefiting you?
Zendesk Support helped in solving many issues. A few noticeable are helping to edit Email Templates, help in adding post functions in Jira to change adding internal notes in ZenDesk etc.
Know your use case and you'll love it
What do you like best about the product?
Easy to use, intuitive, and you can really build some neat things explicitly customized for your org's setup if you are creative and understand the boundaries of what Zendesk can and cannot do.
What do you dislike about the product?
Sometimes triggers and automation setup did not work as intended. Zendesk Support Suite still cannot take the place of an actual CRM like HubSpot or Salesforce.
What problems is the product solving and how is that benefiting you?
Being able to answer customers efficiently and not having to spend a ton of time understanding how to navigate the system. The Zendesk team did a great job designing the UI and therefore made it easier to train new employees.
Experience and journey with zendesk
What do you like best about the product?
key advantage of Zendesk is its ability to integrate with a wide range of third-party tools and applications.
By integrating Zendesk with other systems, businesses can streamline workflows, automate processes, and improve efficiency. For example, integrating Zendesk with a CRM system can help agents access customer information and history in real-time, while integrating with a marketing automation platform can help businesses send targeted messages and promotions to customers based on their behavior and preferences.
By integrating Zendesk with other systems, businesses can streamline workflows, automate processes, and improve efficiency. For example, integrating Zendesk with a CRM system can help agents access customer information and history in real-time, while integrating with a marketing automation platform can help businesses send targeted messages and promotions to customers based on their behavior and preferences.
What do you dislike about the product?
t makes it all so hard. Getting reports is freaking difficult, and often it doesn't even show accurate reliable data.
You can't integrate it with Slack directly (which it should now) to get notifications of important stuff. Even if I use Zapier, I can't get information in Slack of internal comments in Zendesk.
You can't integrate it with Slack directly (which it should now) to get notifications of important stuff. Even if I use Zapier, I can't get information in Slack of internal comments in Zendesk.
What problems is the product solving and how is that benefiting you?
It provides a centralized platform that allows businesses to track and resolve customer inquiries, issues, and complaints efficiently. Some of the critical problems that Zendesk Integration aims to solve include
Streamlining customer support: With Zendesk Integration, businesses can consolidate customer support requests from various channels into a single platform, making it easier for agents to manage and respond promptly.
Improving response time: Zendesk Integration helps businesses respond to customer inquiries quickly and efficiently, reducing response time and enhancing customer satisfaction.
Streamlining customer support: With Zendesk Integration, businesses can consolidate customer support requests from various channels into a single platform, making it easier for agents to manage and respond promptly.
Improving response time: Zendesk Integration helps businesses respond to customer inquiries quickly and efficiently, reducing response time and enhancing customer satisfaction.
You get what you pay for, but sometimes it's more than you need.
What do you like best about the product?
The user interface is very polished, clean, and intuitive. Best in class. Easy to learn for end users. Plenty of documentation and support.Quick and responsive functioning. In general it was the most polished and mature help desk system.
What do you dislike about the product?
For us, the lack of an integrated asset management system and integration with Google Admon and Jamf Pro at an extra expense was beyond our budgetary restraints.
What problems is the product solving and how is that benefiting you?
It was excellent to use for a ticketing system, with very well-integrated search functionality and easy-to-use and professional-looking knowledge base section that was easy to add on to.
Zendesk provides a comprehensive way to communicate with customers.
What do you like best about the product?
I like that it allows us to facilitate an easy communication channel with our customers, but it also integrates with other communication channels.
What do you dislike about the product?
The interface is not very pleasant to look at. It seems somewhat outdated and not intuitive. Reporting also has the same issue.
What problems is the product solving and how is that benefiting you?
It is another channel of communication with our customers, specifically those that prefer not to interact telephonically.
Zendesk Review
What do you like best about the product?
Systematic Approach to the ticketing solution.
What do you dislike about the product?
Light Agents currently don't have tagging option.
What problems is the product solving and how is that benefiting you?
Proper management of queries category wise and detailed reports.
My Personal Experience with a Customer Service Game-Changer
What do you like best about the product?
I recently had the opportunity to use Zendesk as a customer service solution for a business I was working with, and I was thoroughly impressed with the platform. From its user-friendly interface to its robust features, Zendesk made it easy for us to provide top-notch customer service.
One of the standout features of Zendesk was its ticket management system. We were able to efficiently handle and track customer inquiries, which helped us respond to customers quickly and effectively. Additionally, the knowledge base and community forum were incredibly helpful in providing customers with the information they needed, reducing the volume of support inquiries we received.
One of the standout features of Zendesk was its ticket management system. We were able to efficiently handle and track customer inquiries, which helped us respond to customers quickly and effectively. Additionally, the knowledge base and community forum were incredibly helpful in providing customers with the information they needed, reducing the volume of support inquiries we received.
What do you dislike about the product?
Now, let's move on to the areas where I felt Zendesk could be improved. One issue I encountered was with the platform's reporting and analytics features. While they were robust and provided valuable insights, I found the interface to be a bit confusing and difficult to navigate. Additionally, I experienced some technical difficulties with the platform, which required assistance from Zendesk's support team to resolve.
In conclusion, while my experience with Zendesk was generally positive, there were a few areas where I felt the platform could be improved. However, the comprehensive features and user-friendly interface of the platform make it a strong choice for businesses looking to streamline their customer support operations and provide exceptional customer service.
In conclusion, while my experience with Zendesk was generally positive, there were a few areas where I felt the platform could be improved. However, the comprehensive features and user-friendly interface of the platform make it a strong choice for businesses looking to streamline their customer support operations and provide exceptional customer service.
What problems is the product solving and how is that benefiting you?
The platform also helps businesses provide a seamless support experience by allowing integration with other tools and platforms, including popular social media networks and email providers. This helps businesses respond to customers in real-time and provide a more comprehensive support experience
Excellent Help Desk Software
What do you like best about the product?
It allows you to use triggers, so you can automate a significant amount of tasks and repetitive work by relying on Zendesks flexible trigger options
What do you dislike about the product?
Their customer support is not good i hope they work on it no one replies to your queries
What problems is the product solving and how is that benefiting you?
So we use this for our complaint management system and we've setup chatbots to help our customers resolve their queries.
Zendesk Support Suite
What do you like best about the product?
Everything was in one place. All the tools were compatible. We could easily see who was online with one click.
What do you dislike about the product?
If an agent closed out of their ZD, but didn't log out, it still showed that they were online. Also, when a customer would leave a review, it was very black and white (Good/Bad) and there was no option for them to leave feedback for the company. We would get customers leaving bad reviews for the company, even though they really liked the agent.
What problems is the product solving and how is that benefiting you?
I like that you can see which requests are in progress. If someone is out sick, we can re-assign their tickets to someone else. It also makes it easier to see contact history.
There's a reason why everyone uses it
What do you like best about the product?
There is a reason why everyone uses Zendesk support. It just does the job that is needed. Easy to handle tickets and pass the information across to teams.
What do you dislike about the product?
I have some issues with how the tagging/data is handled, but that is more about how my organization has set up our instance.
What problems is the product solving and how is that benefiting you?
It collects all of our customer emails, chats and collates the data together.
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