Zendesk Suite
ZendeskExternal reviews
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Everything you need in one easy to use screen!
What do you like best about the product?
Everything is at hand! The app integration, the translation and how easy it is to create your personal views or assign work to somene else.
What do you dislike about the product?
The last update was weird, the place where you write your replies is too small
What problems is the product solving and how is that benefiting you?
Instead of using an email inbox to serve your customers, you use Zendesk where you can assign, create views, and reply, everything in one screen
An efficient way for ticketing system
What do you like best about the product?
The easiest way to handle all the tickets. Probably the best ticketing tool I have used so far.
What do you dislike about the product?
Nothing much to say about dislikes since I have been using it for more than 4 years now.
What problems is the product solving and how is that benefiting you?
Easiest way to handle the ticketing system. All the client requests are assigned a ticket # which is very useful for all the future references.
Developer
What do you like best about the product?
We can update fields and messages from Zendesk to Monday. I can create a new item on Monday by using Zendesk fields information and messages. So I can generally push data.
What do you dislike about the product?
We can not create a new ticket from Monday to Zendesk and I can not update any field and message. We must do them. I used another integration for them. We have to create new customers but we can not do it.
What problems is the product solving and how is that benefiting you?
It is helping us with the department. Some customer does not know English and knows Turkish. So we create the Turkish language department and the English language department. So every customer gets in touch their language.
Ease of use
What do you like best about the product?
I didn't need to contact support many times, as the tool is extremely self-explanatory, but when necessary, it offers a plethora of help materials, so I don't even end up contacting support via chat.
What do you dislike about the product?
I haven't had a negative point to describe yet.
What problems is the product solving and how is that benefiting you?
Integration of various communication channels for customer service into a single comprehensive tool, including reports and data dashboards
Integrating Zendesk with Shopify
What do you like best about the product?
With Zendesk, you can do multiple tasks. You can make calls, send emails and chat.
What do you dislike about the product?
None so far. Everything is working fine at the moment.
What problems is the product solving and how is that benefiting you?
Responding to customers' emails is easy with Zendesk. It stores MACRO that you can use to answer an email. You can also see all the emails you answered and saved in one folder.
Experience with Zendesk
What do you like best about the product?
Incredibly customizable. Do not need outside support to build views/macros/emails, etc.
What do you dislike about the product?
Better organizations of macros would be a plus
What problems is the product solving and how is that benefiting you?
Way to manage customer service for 20+ CS email addresses in one place
The best support software that revolutionized our company
What do you like best about the product?
We have found many benefits thanks to the Zendesk Support platform; it has a wide variety of tools that end up providing an excellent experience and harmony in the workplace of each person within the company. But one of the things we like the most is that they have a simple interface at the time of use and they have a support team of category where they are always present and available for any inconvenience that may arise, every request we made was answered very quickly and with different possible solutions. Another thing we love is that we can have and manage multiple projects in the same place; this has been a great help in facilitating the centralization of information.
What do you dislike about the product?
We have not had any relevant dislikes, in the beginning, we had some problems, but all have been solved as they have released updates to improve the platform. However, it is essential to consider the annual cost of the license since it will become a little challenging to get it if you are a small-medium company that is starting. However, once you get tools like the ones the Zendesk platform offers, you will have a much simpler and harmonious working life.
What problems is the product solving and how is that benefiting you?
Without a doubt, we have obtained great benefits since working with the Zendesk Support platform, among which we can mention a better relationship, communication and interaction with our customers ensuring their quality and professional support within the experience they may be having based on our service. In short, we can say that the Zendesk platform has a customer support function through web chat, social networks, email, and a ticketing system that can be channeled from a central point.
Best software to use
What do you like best about the product?
Zen desk suite has quicker response times, better analytics and over all better customer service
What do you dislike about the product?
It needs to improve in few areas and needs to be more interactive
What problems is the product solving and how is that benefiting you?
It's useful for conversation about customer enquires
Zendesk Support Suite is a straightforward and easy to use tool for customer support.
What do you like best about the product?
Ease of use, layout, custom statuses for tickets, and integrations. Zendesk has been very straightforward and I've been consistently able to get team members up and running within a day.
What do you dislike about the product?
I think it would be beneficial to do an overhaul of Zendesk Explore specifically for reporting, because that is the only part that I find not to be the most straightforward (creating custom reports outside of what is already there).
What problems is the product solving and how is that benefiting you?
Zendesk support suite gives our team a single space where we can all work on our tickets without having our personal inboxes spammed or having to guess and check who is working on what email. It also lets us have and easily update out help center.
Zendesk Support from my experience
What do you like best about the product?
It is a very user-friendly ticketing tool, easy to run from any browser, computer, or cell phone with internet access. It gives you the ability to manage tickets in views, and you can interact in different ways with end users as it offers the possibility to activate chat, social networks, integrations with other tools, etc.
What do you dislike about the product?
Technical support sometimes took a long time to respond, mainly because it seemed there were no people in Mexico providing support, so the time difference greatly affected the responses.
What problems is the product solving and how is that benefiting you?
It helped us a lot in the restructuring of our customer service area. When we migrated to this platform, it was very easy for our agents to learn how to use it. One of the advantages is that it has a super complete reporting suite where you can consult statistics through different graphs, as well as the automatic sending of these reports. This helped us a lot because that automated delivery saved us time that we could use for other tasks.
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