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Love zen desk!
What do you like best about the product?
The best thing about Zendesk is the capabilities of reaching other team members, departments and customers. It helps to stay up to date and also to address specific issues and questions one may have in a quick and timely manner
What do you dislike about the product?
I wish that the platform was more specifically focused on the customer a tad bit... there is always room for improvement !
What problems is the product solving and how is that benefiting you?
Benefits include being able to answer questions first handedly at your fingertips and also being able to connect with both the company and other customers
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Excellent application
What do you like best about the product?
Very user friendly and excellent capabilities
What do you dislike about the product?
Haven't run into any issues so far so good
What problems is the product solving and how is that benefiting you?
Customer support
Use for Company Knowledge Base
What do you like best about the product?
Simple. Easy to configure, even easier to edit content on the site. Search function is good and does everything needed for our growing company.
What do you dislike about the product?
I wish there were more themes to make it more visually appealing out of the box.
What problems is the product solving and how is that benefiting you?
Knowledge base for our Customers. Want to make sure they have the content they need to be successful with our product.
Recommendations to others considering the product:
Spend time setting it up properly.
Great way to organize requests
What do you like best about the product?
The user interface allows you to organize tickets so that you can see which ones are assigned to you, unsolved, and recently updated. There is a magnifying glass in the upper right corner to search tickets. I also like being able to send an internal message to others without the customer seeing that conversation. It is also easy to see the whole ticket in email and pull up the ticket from email, as there is always a link to the ticket.
What do you dislike about the product?
I'm not familiar enough yet with how to use ZenDesk via email, and the user interface could provide better guidance for managing tickets on email. I also find it difficult to track which file attachments go with which messages (for example, if a customer sends files in subsequent requests). I also wish that an internal communications could be targeted to specific people, versus just one person.
What problems is the product solving and how is that benefiting you?
Handling multiple change requests and routing tickets back to my supervisors if I have questions using internal communications.
Recommendations to others considering the product:
Use email filters so that your main inbox isn't flooded with Zendesk tickets. I made an Outlook rule so that everything from Zendesk goes to another folder to stay organized.
it was positive
What do you like best about the product?
the experience was great and easy to use
What do you dislike about the product?
everything that was tested worked perfectly
What problems is the product solving and how is that benefiting you?
data recovery
Zendesk - A handy Support system that doesn't let you down anytime
What do you like best about the product?
The UX for ZD is extraordinary. I have been using ZD for over 4 years now and the way this Product scaled is truly amazing. The reporting structure in ZD is very elaborate and helps track the metrics within my Team even on miniature details.
What do you dislike about the product?
Well, I think the Answer Bot should be improved a bit. It's not that I dislike it but It's been a bit buggy for a while now.
What problems is the product solving and how is that benefiting you?
We use ZD for Product Support and Knowledgebase.
Zendesk, It gets the job done
What do you like best about the product?
Ease of learning curve makes it rather simple to get things up and running fast
What do you dislike about the product?
Often times it gives errors with little to no useful description.
What problems is the product solving and how is that benefiting you?
logging of customer calls and followups.
A good system to use but still needs a little work.
What do you like best about the product?
The ability to manage our different accounts from one central location.
What do you dislike about the product?
There still a few details that need to be ironed out as far as making it easier to manage.
What problems is the product solving and how is that benefiting you?
Answering all of our client concerns, issues, and questions.
Easy to use from agent to customer.
What do you like best about the product?
Its super easy to use. You dont need to be tech savy to navigate through.
What do you dislike about the product?
There isnt much I really dont like about it. Its one of the best ways to do tickets.
What problems is the product solving and how is that benefiting you?
We handle complaints and any bug issues. People like to mark there issue as high priority even when its not.
Ease of use
What do you like best about the product?
Ease of use, good customer service. Updates about degraded softwares on social media, cool features related to ITSM.
What do you dislike about the product?
Frequent outages, apart from outagea no issues.
What problems is the product solving and how is that benefiting you?
Customer issue management
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