Zendesk Suite
ZendeskExternal reviews
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What do you like best about the product?
Its user friendly and pretty straightforward
What do you dislike about the product?
It’s hard to get tech support to help you
What problems is the product solving and how is that benefiting you?
It’s helped keep all of my issues in one place
Zendesk Overview
What do you like best about the product?
Zendesk offers a very robust multi-channel support and ticketing system, and an excellent reporting and analytics module.
What do you dislike about the product?
Zendesk doesn't offer as much functionality with their chat feature.
What problems is the product solving and how is that benefiting you?
We are better able to support retail trading clients when they have questions about our trading platform, account opening procedures, deposits/withdrawals.
Recommendations to others considering the product:
Zendesk Chat is a great product for global24 hr businesses that need to address support issues and can also be used as a great sales tool
User friendly, customizable, does everything you need it to do
What do you like best about the product?
I really like the amount of customization you can do to the groups, and the ease of use especially for adding or deleting users, groups etc.
What do you dislike about the product?
We have had a few outages, other than that I can't really complain too much.
What problems is the product solving and how is that benefiting you?
It has streamlined the way tickets are handled and escalated, it has helped us become more efficient when dealing with tickets in general.
Recommendations to others considering the product:
Give it a trial run, you won't be disappointed with the interface, ease of use, and the price is on point as well.
No compl
What do you like best about the product?
Like the ease of use and that everyone can use it no matter the skill level.
What do you dislike about the product?
Sometimes it takes awhile to get assistance, but most of the time works smoothly.
What problems is the product solving and how is that benefiting you?
System issues and resolved quickly.
Recommendations to others considering the product:
N/a
Effective and Intuitive, Yet Frustratingly Limited
What do you like best about the product?
Best features include an intuitive macro and CMS system, simple ticketing and shareable user states and exportable report data.
What do you dislike about the product?
I disliked having to convince my CEO to pay for the second highest product tier just so that we could export our comment data and run analysis on it. I disliked the forced organization of their FAQ component- topics have to be housed within articles which have to be housed within sections. This discouraged users from browsing otherwise easily accessible topics.
What problems is the product solving and how is that benefiting you?
Zendesk is effective for answering email volumes of 1000 or more tickets a day in a scalable way that allows work to be assigned to various sub teams and department levels.
Recommendations to others considering the product:
Consider using an external service for your user support section, FAQs etc. Also, their answer bot is a time sink.
Zendesk helping the desk job easier.
What do you like best about the product?
Zendesk is more cheap in cost when compared to other support platforms and it's easy to integrate with the softwares.
What do you dislike about the product?
Zendesk support is not so responsive during holidays and it takes additional time to get support from them in case we are in issues with the product.
What problems is the product solving and how is that benefiting you?
To solve the need for support tool for the startup.
Not bad system for helpdesk
What do you like best about the product?
One of the most used system for helpdesk
Flexible system settings
Not difficult to set up
Integrating in company`s mail, so people can just open request, reply, rate and close it. Also integrate with company`s telephony
Counts for reward
Flexible system settings
Not difficult to set up
Integrating in company`s mail, so people can just open request, reply, rate and close it. Also integrate with company`s telephony
Counts for reward
What do you dislike about the product?
Not intuitive interface for users, which are handle to helpdesk team. Also, IT - mans needs to get used
System has bugs, but support engineers or big customer community will help you
System has bugs, but support engineers or big customer community will help you
What problems is the product solving and how is that benefiting you?
Company`s support engineers use this system to operational solve users issues.
Recommendations to others considering the product:
Zendesk support is the big companies choice for the best helpdesk performance
This is a great tool for managing tickets and providing support!
What do you like best about the product?
Zendesk has a lot of features specifically for building your ideal customer support portal. It's amazing because it's a whole platform that supports actions from ticketing to the customer support system itself.
What do you dislike about the product?
The software is great and very technical. However as a result of its technicality, it does take a while to get used to it.
What problems is the product solving and how is that benefiting you?
It helps with increased support customer support and in the process it helps keep all tickets and activities organized and moving smoothly.
Recommendations to others considering the product:
Make sure to learn every tool and aspect of it to fully utilize its capabilities in helping your business.
Zen desk Chat
What do you like best about the product?
What I like about this program is that it helps user better interfere with customer complaints and compliments to help your business grow and understand where you need to improve yourself.
What do you dislike about the product?
What I dislike is that it does not provide a complete interface where you need to more to better understand for the user and the consumers point.
What problems is the product solving and how is that benefiting you?
It has been trails and error and the program what not used much.
It does the job
What do you like best about the product?
I have used Zendesk over two of my different roles in customer support.
As I have managed a team who all used it was helpful to be able to see statistics on their ticket volume but also manage their reply time etc.
Another thing I like is that you can categorise tickets so only a specific type of team with a particular focus.
You can ask for feedback which is great PR.
As I have managed a team who all used it was helpful to be able to see statistics on their ticket volume but also manage their reply time etc.
Another thing I like is that you can categorise tickets so only a specific type of team with a particular focus.
You can ask for feedback which is great PR.
What do you dislike about the product?
To someone who has not used the system before - it is not the most user friendly.
I also find there there is a delay of the information at times
I also think it is very easy to overcomplicate it as it is SO customisable.
We often get compliants about all the emails that each ticket generates.
I also find there there is a delay of the information at times
I also think it is very easy to overcomplicate it as it is SO customisable.
We often get compliants about all the emails that each ticket generates.
What problems is the product solving and how is that benefiting you?
We have several clients and a large team working on each - it provides a live support to each of the clients.
Recommendations to others considering the product:
Simply have it to your needs without all the add ons.
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