Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,493 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Keeping it simple is always a great thing
What do you like best about the product?
The ease of use with Zendesk Support is always a great experience. From the first time using Zendesk to using it today, the experience is always great! Any user at any experience level can easily learn to use this great product.
What do you dislike about the product?
Don't really have any gripes with the product, to be honest. I only ever run into a refreshing issue here and there but that's about it.
What problems is the product solving and how is that benefiting you?
Solving issues for clients that are using my company's CRM software.
Recommendations to others considering the product:
Highly recommend Zendesk for its ease of use and ability to easily train users on the product.
Easiest Customer Support Application
What do you like best about the product?
Ease of use and ability to keep track of all open, pending or closed tickets in one system.
What do you dislike about the product?
The inability to reply to the email in your normal email account (such as Gmail) and have that update the status of the Zendesk ticket on the platform. Inability to see photos in the email as well, you must check the downloaded attachment every time and it makes it difficult to follow along sometimes.
What problems is the product solving and how is that benefiting you?
From agents all over the SoCal region that need help on an ongoing basis. Easy to keep track of all correspondence with one person, client, agent.
Recommendations to others considering the product:
Improving the integration of attachments or images to the zendesk ticket.
Zendesk Support Enables Me to Do My Job
What do you like best about the product?
Easy ticket management, tagging, great and extensive API
What do you dislike about the product?
Has the tendency to get very slow, some functionality is limited
What problems is the product solving and how is that benefiting you?
We do all of our email and chat based support, and host all of our documentation on ZD Support
Learning Curve
What do you like best about the product?
What I like best about Zendesk is that it is very organized. When a duplicate ticket is made, the previous ticket is closed and the new ticket is linked. You can see exactly who is working on a ticket in real time, and the reporting is very educational.
What do you dislike about the product?
What I dislike about Zendeks is the emailing System. It is a bit confusing and now even months after starting to use the software I am still having issues with it. I wish it was more of a standard email format.
What problems is the product solving and how is that benefiting you?
The business problems I solve with zen desk support are customer service relation issues such as clients account questions and billing.
Recommendations to others considering the product:
There is a bit of a learning curve but once you understand it really expedites things
Zendesk Enterprise plan
What do you like best about the product?
We already know Zendesk is a great support tool, but with the enterprise plan you can set up multiple Brands with their own workflow. This is so powerful
What do you dislike about the product?
It's not cheap but if you need this feature is value for money. You need to train yourself on this enterprise plan, because you can customise so many things.
What problems is the product solving and how is that benefiting you?
After a one time setup phase you can service a whole customer service department with just a few resources
Zendesk chat works great and is great addon to zendesk
What do you like best about the product?
That is plugs and plays proper with the zendesk service suite
What do you dislike about the product?
Sometimes the chat fails to load and seems to slow the site down
What problems is the product solving and how is that benefiting you?
allowing customers to chat with our reps in real time without having to pickup the phone or use email which may not make it in time or get sent to spam
Recommendations to others considering the product:
nice and smooth live chat feature that integrates nicely with the zendesk suite of customer service functions. We highly recommend their full services as it makes for a nice all in one dashboard for customer services within one URL custom to your business
Daily CS through Zendesk
What do you like best about the product?
Very organized and easy to work with. Our main customer care is done through Zendesk.
What do you dislike about the product?
Data and statistics are not reliable and cannot be used to establish a monthly report.
What problems is the product solving and how is that benefiting you?
Customer Care where we receive emails, Twitter direct message from the clients and reply them instantly. there are automated replies and dynamic contents that make the work easier.
Recommendations to others considering the product:
highly recommend using Zendesk for customer care.
Zendesk makes organizing issues a breeze!
What do you like best about the product?
-We can sort and reassign issues within the company.
-You can make private notes on tickets that customers can't see but team members can.
-You can make private notes on tickets that customers can't see but team members can.
What do you dislike about the product?
-When a user has been repeatedly added from Suspended it should add that user to the safe list.
-The search feature is a little tricky and puts the tickets in an unusual order.
-The search feature is a little tricky and puts the tickets in an unusual order.
What problems is the product solving and how is that benefiting you?
Organizing customers within their business domain.
In my opinion it will be my first priority for this area of chat
What do you like best about the product?
The main features of this chat options are very likely to be amazing and it's user friendly. Also customers support is very good. One merits is like you can use this for one month free and then if you dont like you can ask for removing subscription. Win situation for you
What do you dislike about the product?
We love this software and we are all using this also as of there is nothing we can hate about this
What problems is the product solving and how is that benefiting you?
We use this for chatting options with our clients and our customers on daily basis
Best online support software
What do you like best about the product?
Very easy to use and loaded with features
What do you dislike about the product?
Sometimes there is a delay in connecting to a new conversation
What problems is the product solving and how is that benefiting you?
Provide best support to our client sites
showing 4,961 - 4,970