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Zendesk Support
What do you like best about the product?
The chat feature that can be enabled on websites is one of the most convenient things about using Zendesk. Also, the integration with multiple time-keeping applications make it great for tracking time spent on tickets.
What do you dislike about the product?
The interface is slightly dull. It could use a little more diversity in color and feel.
What problems is the product solving and how is that benefiting you?
Zendesk is how we manage issues with our clients. It works great as a central location to get an overview of our client needs
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Great Product
What do you like best about the product?
I use this for my help desk with my company. it is super fast and easy to use.
What do you dislike about the product?
I don't dislike anything. It works great for me.
What problems is the product solving and how is that benefiting you?
If I have password trouble or something isn't working right
Zendesk Support is very User Friendly!
What do you like best about the product?
Zendesk Support is a very well laid out application that is visually appealing and very easy to use. Even non-tech personnel are able to figure out how it works very quickly.
What do you dislike about the product?
I would say the one thing that I wish Zendesk had was better time keeping management in terms of ticketing. My company has run into a few issues with this.
What problems is the product solving and how is that benefiting you?
With Zendesk Support we are able to organize the support team as well as keep track of what they have solved for issues.
I love zendesk!
What do you like best about the product?
It’s quick and easy to log onto, and no matter what time it is.
What do you dislike about the product?
Sometimes it would crash like any other computer system.
What problems is the product solving and how is that benefiting you?
I can log on at anytime and receive assistance.
Zendesk is user friendly, easy to use
What do you like best about the product?
Easy views, that it open requests if a user responds after closing the ticket. Marcos make my job easier.
What do you dislike about the product?
Some of the views that are pre set by my employer do not have the ticket number in the view
What problems is the product solving and how is that benefiting you?
all it related issues
Recommendations to others considering the product:
It is easy to use
Good overall
What do you like best about the product?
I like the whole workflow process with the support ticket system and associated with emails.
What do you dislike about the product?
I don’t like the layout and how it looks like
What problems is the product solving and how is that benefiting you?
Support system
Zen desk customer support
What do you like best about the product?
Ease of use is great, ability to sort tickets into particular folders is so helpful to keep everything straight and prioritized.
What do you dislike about the product?
We have had problems sending emails directly from Zendesk to our customers; having to use direct email from Gmail and copying the support email for it to show up.
What problems is the product solving and how is that benefiting you?
Customer support for anything from vague questions to making appointments and solving bigger issues like lock outs, flooding, and electrical or Wifi issues.
Very good!
What do you like best about the product?
It is really easy to use, customers can rate the satisfaction and you can add the Google translate which is really useful for international customers. And the statistics are really good and easy to understand.
What do you dislike about the product?
Lately users don't need to identify to enter to the chat, and sometimes people just use it to have fun (internet trolls). Also as they don't have to identify if they have a problem later related to the chat it is difficult to find the chat in the historic.
What problems is the product solving and how is that benefiting you?
We use it for answering questions of our costumers, doubts and giving them general information about our hotels (We work for a hotel company)
The best ticketing system for your business
What do you like best about the product?
Simple interface in addition to being very pleasant, it is very easy to use, very good menu structuring. In the operator section, you will be able to respond to your customers wherever you are, customer satisfaction will increase, and all major companies like (RiotGames, Habbo, Blizzard) already use this same system. Summarizing a bit: Businesses that use Zendesk support offer better customer service, and with an integrated support strategy, it means your customers will spend less time waiting for a response and will resolve their issues more quickly.
What do you dislike about the product?
Of all the ones I've tried, I would choose this one without a doubt. So far, I haven't found anything wrong with this system.
What problems is the product solving and how is that benefiting you?
In the section of an e-commerce, it handles the task of After-sales, RMA, support, etc. very well... Analysis, Self-service for customers, customer satisfaction, live chat, and a long etc...
Recommendations to others considering the product:
If you have a virtual business, I definitely recommend using Zendesk.
Zendesk for Support
What do you like best about the product?
The ease of navigating and attaching documents to orders.
What do you dislike about the product?
Unable to edit posts on tickets. Admins should be able to make adjustments to posts
What problems is the product solving and how is that benefiting you?
Communication and order tracking
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