Zendesk Suite
ZendeskExternal reviews
6,474 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy and simple to use
What do you like best about the product?
This platform is not complicated.it is very easy to setup and use
What do you dislike about the product?
I don't really have anything I dislike about Zendesk
What problems is the product solving and how is that benefiting you?
It is much easier to train stuff to use Zendesk as it is very easy to use as I have mentioned this before
Robust tool
What do you like best about the product?
As an admin, there are a lot of custom rules and workflows that you can set up for your team, and that is really useful.
What do you dislike about the product?
As an administrator, I don't like how you can't delete staff/agent accounts from the admin portal, you have to go into Zendesk support to "downgrade" them to an end-user. Its clunky and has left unwanted artifacting after employees have left in the past.
What problems is the product solving and how is that benefiting you?
Customer support is robust
Helpful tool for scaling customer support
What do you like best about the product?
It allows us to mature our support organization, pretty easily.
What do you dislike about the product?
It seems tricky to be able to communicate with customers via SMS
What problems is the product solving and how is that benefiting you?
It allows us to centralize our support team communications, and prevent duplicate work
Daily use of Zendesk
What do you like best about the product?
Organization of tickets by platform and reports
What do you dislike about the product?
Organization of tickets by order of arrival and some limitations
What problems is the product solving and how is that benefiting you?
I can concentrate all the tickets from different platforms in one place, enabling greater organization and efficiency in service.
Does the job
What do you like best about the product?
Easy to set up and maintain, with good performance analytics.
What do you dislike about the product?
The AI offering is weak - it's hard to use and there isn't much helpful.
What problems is the product solving and how is that benefiting you?
Bringing all of our customer enquiries from multiple channels into one place
An effective support system
What do you like best about the product?
Easy to use and customize. Enables quick communication with all interested parties.
What do you dislike about the product?
The high pricing per seat makes it costly to include all those who need to be.
What problems is the product solving and how is that benefiting you?
Managing support ticket creation and their resolution.
ZD - good for volume support with room for improvement
What do you like best about the product?
Allows my team to work together efficiently from several queues.
What do you dislike about the product?
Not being able to edit a post and a lack of support for internal lite-agent or other non-agent contributors and stakeholders is a challenge.
What problems is the product solving and how is that benefiting you?
Allows us to have tickets submitted through our web application or via email directly.
Review for Support
What do you like best about the product?
Updated features, and items that are coming out soon.
What do you dislike about the product?
Wish there was more ways to customize how things look. Also, easier reporting.
What problems is the product solving and how is that benefiting you?
Allowing our customer service to work together and share tasks.
Awesome Folks!
What do you like best about the product?
Super helpful. Able to answer my question easily.
What do you dislike about the product?
I don’t have any constructive feedback at this time.
What problems is the product solving and how is that benefiting you?
It’s not yet, but I hope it will.
Zendesk Review
What do you like best about the product?
Easy to use using the chat features and autogenerated features if they send as email.
What do you dislike about the product?
zendesk features not notify if you have ticket in your bucket as a group
What problems is the product solving and how is that benefiting you?
if some one email and dont know how to use zendesk ticketing process its will generate the ticket and we will be notify that we have a ticket.
showing 41 - 50