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Zendesk truly is Zen
What do you like best about the product?
Zendesk has a very simple layout, one that is easy to pick up on and learn when first starting. The emojis & font used are quite clear. Zendesk also integrates programs like Playvox & 10to8 well.
What do you dislike about the product?
I wish Zendesk has a stronger ability to narrow searches when seeking specific tickets or customers. Occasionally I struggle to narrow down my search to help me access exactly what I'm looking for. I also wish I could preview more of a ticket than what currently shows.
What problems is the product solving and how is that benefiting you?
Zendesk allows me to speak directly with customers via Email, Chat & Call. Zendesk helps me organize each ticket by narrowing down the fields on the left-hand side, aiding in simple ticket searches. Zendesk also integrates with Playvox for easy reference to my daily schedule.
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Great customer support platform
What do you like best about the product?
Easy to use platform for providing customer support through live channels, in addition to informative customer facing support articles.
What do you dislike about the product?
I'm very satisfied with Zendesk and unable to identify anything I dislike.
What problems is the product solving and how is that benefiting you?
Zendesk provides support in day-to-day live conversations with customers via phone, email and chat, in addition to self-service help articles.
Engaging with clients through Support Tickets & Chat function.
What do you like best about the product?
I like how fluid Zendesk's interface is which makes this suite very easy to navigate through. I can switch from chat function to viewing support tickets and social media tickets.
What do you dislike about the product?
If I have multiple tickets or chats open, these boxes will appear above above on the screen. I wish I could re-arrange the order of these chat & tickets to my liking. Once they're open, the tickets are locked in place until you close out of it.
What problems is the product solving and how is that benefiting you?
Zendesk divides our received tickets into different catgories - newly received tickets, tickets that are Pending for response from customers, as well as tickets that are On-Hold which allows us more time to work further with these inquiries.
Service now
What do you like best about the product?
As the name implies it enables the users to setting up th customized forwarding the rules based on varius perspective, including tickets and their priorities including information requested by them.
What do you dislike about the product?
It is quite expensive, it has limited analytics capabilities which can make it difficult to measure the success of customer services and their initiatives another thing is the technical support is poor as heared.
What problems is the product solving and how is that benefiting you?
It build the best customer support experience with zendesk, it is user friendly help desk software, higer customer satisfaction, increase conversation, rates and improvements.
Excellent, Comfortable and Quick
What do you like best about the product?
Zendesk works exactly as they offer it, you can find anything that you need for guaranting the best customer support tool for your business, do not hesitate to choose it.
What do you dislike about the product?
There are some updated needed for some things like reports, or small things in terms of reopening closed tickets and so on, but they do have an amazing team with updates everytime.
What problems is the product solving and how is that benefiting you?
Communication with customers, live chat, ticketing system, and reporting the work of our agents and their workflow as well, really useful and performance has been improving.
Experian Address Validation
What do you like best about the product?
Forwarder for Zendesk can be a useful tool for businesses that need to share ticket information with external parties. By automating the forwarding process and providing configurable rules, the app can save time and help you maintain control over your ticket data.
What do you dislike about the product?
the cost of the app may be a consideration for some organizations. While Forwarder for Zendesk offers a free trial, ongoing use of the app requires a subscription. Depending on your organization's budget and the volume of tickets that you need to forward, the cost of the app may be a significant factor in your decision to use it.
What problems is the product solving and how is that benefiting you?
businesses may face the need to maintain control over their ticket data when sharing it with external parties. Forwarder for Zendesk can help to solve this problem by providing configurable rules and settings that allow businesses to specify which information is forwarded and to whom. This can help to ensure that sensitive information is not shared inappropriately or without proper authorization.
Poor product and ironically customer support
What do you like best about the product?
Zendesk is a mature product with well establish app marketplace and integrates with many of everyday third-party products. Agent IU is modern
What do you dislike about the product?
Customer support is abysmal with the product from the Zendesk team, with slow responses and unhelpful answers from their agents. Pricing plans are also not transparent and only seem to go up, with features in the admin panel being removed to stop you from managing your licence. Similarly, pricing for new customers is different to existing customers once you are locked in and key features are often excluded unless you are on the latest new and more expensive plan. Reporting, exporting functions and other key features available on other alternatives are missing or don't work as described. Suggest you read comments from real users on Zendesk's own support portal, to get an idea of the level of frustration.
What problems is the product solving and how is that benefiting you?
Managing customer support tickets, tracking SLAs, host support documentation, chat function and reporting to customers on SLAs.
Below average
What do you like best about the product?
Honestly not much, it was pretty frustrating to use sometimes.
What do you dislike about the product?
Having to close out each individual ticket and not receiving the correct number of calls.
What problems is the product solving and how is that benefiting you?
I'm not sure what problems they are trying to solve! I haven't realized any.
Easy going CRM tool for everyone
What do you like best about the product?
Storing data , can access via rest APIs.
What do you dislike about the product?
Nothing as such but pricing option should be more competitive
What problems is the product solving and how is that benefiting you?
Storing customer and HR data
Zendesk ITSM
What do you like best about the product?
Zendesk is a good software for customer experience for B2B and B2C customer support to raise the tickets from customer end.
What do you dislike about the product?
Zendesk CRM has some drawback and price is little bit expensive
What problems is the product solving and how is that benefiting you?
Zendesk is helping the business with customer support to solve customer queries immediately.
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