Zendesk Suite
ZendeskExternal reviews
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Perfect tool for customer service.
What do you like best about the product?
It helps me to solve queries of a client in a single, safe place.
What do you dislike about the product?
It does not update rel-time interactions.
What problems is the product solving and how is that benefiting you?
It helps me to track customer queries easily.
It helps me to solve the queries of a client easily in a single software, I do no want to go on different softwares.
It also helps to check the interactions of the company with the customer inspite of how old the query is.
It helps me to solve the queries of a client easily in a single software, I do no want to go on different softwares.
It also helps to check the interactions of the company with the customer inspite of how old the query is.
Great Work Experience
What do you like best about the product?
Ease of use, being fast, Ability to add your macros is best
What do you dislike about the product?
it hands sometimes, and takes too much time to load
What problems is the product solving and how is that benefiting you?
It helps us solve the issue of Players contacting us.
It's good
What do you like best about the product?
Easy to use and nice UI/UX
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What do you dislike about the product?
long setup process
Lack of live support or onboarding
Lack of live support or onboarding
What problems is the product solving and how is that benefiting you?
speed to serve
Zendesk Experience
What do you like best about the product?
Consolidating all channels of communication
What do you dislike about the product?
I'm not a huge fan of how Zendesk categorizes emails in Outlook. I would like to be able to respond directly in Outlook vs seeing all emails as the ticket being created.
What problems is the product solving and how is that benefiting you?
Consolidating all forms of communication with customers.
Nice experience but would be nice to have a better human interaction with users
What do you like best about the product?
I like that for most concerns, it saves time instead of getting transferred directly to a support agent. It's efficient and catches the keywords of your request.
What do you dislike about the product?
In case I had a concern different than standard, it would require too long a time before receiving real support.
What problems is the product solving and how is that benefiting you?
It solved many of my concern, for example while working and having doubts about a policy. I wrote to the support chat and I had direct link to guidelines and the info I require.
Reliable and user-friendly platform for managing customer support
What do you like best about the product?
Zendesk Support Suite has streamlined our customer service workflow with its intuitive ticketing system and automation features. The ability to integrate with other tools and customize workflows has helped us significantly reduce response times and increase customer satisfaction. I also appreciate the analytics dashboard, which provides clear insights into agent performance and customer trends.
What do you dislike about the product?
While Zendesk is powerful, the initial setup and customization can be overwhelming for new users. Some features are hidden behind higher pricing tiers, which limits flexibility for smaller teams.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped us centralize all customer communications across channels like email, chat, and social media. This has eliminated the need to switch between tools, improved our response times, and reduced missed customer queries.
Best software to handle customer queries
What do you like best about the product?
Zendesk allows me to interact with the client and solve their queries in a single place.
What do you dislike about the product?
Sometimes, it does not update the queries of client in a real-time.
What problems is the product solving and how is that benefiting you?
It helps me to solve up the customer queries.
It helps me to track the customer queries.
It helps me to track the customer queries.
Great experience
What do you like best about the product?
Zendesk Support Suite brings together email, chat, voice, social messaging (like WhatsApp or Facebook Messenger), and help center queries into one seamless interface. Agents can view and respond across all channels from a single dashboard without switching tools—this is huge for efficiency and customer satisfaction.
What do you dislike about the product?
- Zendesk can get expensive as you add more agents or need advanced features (e.g., AI, advanced analytics, integrations).
• Many features that seem basic (like side conversations or certain automation tools) are only available on higher-tier plans.
• Many features that seem basic (like side conversations or certain automation tools) are only available on higher-tier plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of scattered customer communication by unifying all support channels—email, chat, social, and voice—into one platform.
This improves response speed, ensures no query is missed, and gives agents full customer context, leading to faster resolutions and better customer satisfaction.
This improves response speed, ensures no query is missed, and gives agents full customer context, leading to faster resolutions and better customer satisfaction.
Zendesk support suite
What do you like best about the product?
We have been using Zendesk Support Suite extensively, and I would like to share our positive experience:
User-friendly interface: The platform is intuitive, making it easy for both new and experienced agents to navigate and resolve tickets efficiently.
Omnichannel support: Managing emails, chats, and social messaging from a single platform has streamlined our workflows and improved customer response times.
Automation and macros: These features significantly reduce manual effort, ensuring faster resolutions and maintaining consistency in responses.
Robust reporting and analytics: The inbuilt dashboards provide clear insights into ticket volumes, SLAs, and agent performance, helping us make data-driven decisions.
Integration capabilities: Seamless integration with other tools in our ecosystem has enhanced our operational efficiency.
Overall, Zendesk Support Suite has greatly improved our support processes, enhanced customer satisfaction, and empowered our team to deliver better service consistently.
Thank you for continuously innovating and supporting your custome
User-friendly interface: The platform is intuitive, making it easy for both new and experienced agents to navigate and resolve tickets efficiently.
Omnichannel support: Managing emails, chats, and social messaging from a single platform has streamlined our workflows and improved customer response times.
Automation and macros: These features significantly reduce manual effort, ensuring faster resolutions and maintaining consistency in responses.
Robust reporting and analytics: The inbuilt dashboards provide clear insights into ticket volumes, SLAs, and agent performance, helping us make data-driven decisions.
Integration capabilities: Seamless integration with other tools in our ecosystem has enhanced our operational efficiency.
Overall, Zendesk Support Suite has greatly improved our support processes, enhanced customer satisfaction, and empowered our team to deliver better service consistently.
Thank you for continuously innovating and supporting your custome
What do you dislike about the product?
Zendesk Support Suite is powerful but can be expensive, with limited customisation in lower plans and a steep learning curve for advanced reporting.
What problems is the product solving and how is that benefiting you?
It solves the problem of scattered customer communications by bringing email, chat, and social messaging into one platform, enabling our team to respond faster, track issues better, and enhance overall customer satisfaction.
I have hands-on experience in customer onboarding
What do you like best about the product?
Built-in Reporting & Analytics (Zendesk Explore)
Provides useful insights into ticket volume, agent performance, SLA adherence, and more.
Custom dashboards help leadership make informed decisions.
Provides useful insights into ticket volume, agent performance, SLA adherence, and more.
Custom dashboards help leadership make informed decisions.
What do you dislike about the product?
Limited Flexibility in Customization
You can hit limitations when trying to deeply customize ticket workflows or UI.
Some conditional logic and automations can’t handle more complex use cases without third-party apps or code.
You can hit limitations when trying to deeply customize ticket workflows or UI.
Some conditional logic and automations can’t handle more complex use cases without third-party apps or code.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the challenge of managing customer interactions across multiple channels—like email, chat, phone, and social media—by bringing everything into a centralized platform. This improves response time, agent productivity, and customer satisfaction.
It also addresses issues like ticket duplication, poor internal collaboration, and inconsistent service through features such as automated workflows, internal notes, and reporting tools. For me, this has meant fewer missed conversations, faster resolutions, and better visibility into team performance and customer needs—all of which help deliver a more streamlined and professional support experience.
It also addresses issues like ticket duplication, poor internal collaboration, and inconsistent service through features such as automated workflows, internal notes, and reporting tools. For me, this has meant fewer missed conversations, faster resolutions, and better visibility into team performance and customer needs—all of which help deliver a more streamlined and professional support experience.
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