Zendesk Suite
ZendeskExternal reviews
6,516 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Good to integrate with other tools
What do you like best about the product?
Zendesk is easy to integrate with other tools, like, clickup and Microsoft Outlook.
What do you dislike about the product?
All new has an additional cost, if we need a specific report, it costs, or it is necessary to upgrade to the next plan.
What problems is the product solving and how is that benefiting you?
We needed a tool to integrate ticketing service management and request done via whatsapp
support equals zendesk
What do you like best about the product?
Easy to use and the number of support channels we can add to Zendesk. Support that we receive from Zendesk team.
What do you dislike about the product?
Reporting, the reports should be drag and dropped, and the dashboards should be auto-created.
What problems is the product solving and how is that benefiting you?
chat and support tickets are responded to on time and with great accuracy.
Great with integrations providing seamless support
What do you like best about the product?
The UI of Zendesk has been created with ease of use.
The vast range of additional integrations makes ZenDesk a powerful tool
The vast range of additional integrations makes ZenDesk a powerful tool
What do you dislike about the product?
The cost implications for smaller customer support teams requiring additional (Expensive integrations)
What problems is the product solving and how is that benefiting you?
It provides a stable reliable Support suite
Great support
What do you like best about the product?
Zendesk provides our users a slick personable experience which is not over populated with IT jargon. Everything points towards the user having a great time with support.
What do you dislike about the product?
The explore reporting is not intuitive and does not update quick enough. I often find myself spending hours trying to get the data out.
What problems is the product solving and how is that benefiting you?
IT support experience. Knowledgebase management and self service.
We are now deflecting tickets using guides for our users
We are now deflecting tickets using guides for our users
Zendesk support is very effective, but has its limitations
What do you like best about the product?
I like that zendesk support has the option of creating triggers, automation, and macros, which makes the agent's life easier, as well as a faster response to our customers. I really like that we can integrate zendesk support with third-party apps and improve the experience, as well as the other platforms linked to the zendesk support as the zendesk explore, chat, guide and talk. Recently we started to use the zendesk sell and its amazing to see the benefits of the integration with zendesk support. One other thing that makes the integrations work even better is the agent workspace, I like that zendesk wants us to offer the best experience to our customers and at the same time to our employees.
What do you dislike about the product?
Zendesk support has a lot of features and some of them are not yet complete, or working perfectly. We would like to do have more conditions for the triggers and automation that would run in less than 1 hour. Not sure if the chat and messaging is something that is inside the zendesk support suite, but we are facing some challenges in that part, especially with the triggers and integrations with zendesk sell.
What problems is the product solving and how is that benefiting you?
Splitspot is a coliving company, and we are trying to use zendesk as our main point of communication with potential leads, landlords, and customers. Zendesk helps us better address their concerns and solve this questions, as well as deal with any kind of emergency.
Has been a very helpful tool. Missing a few features.
What do you like best about the product?
I like the EVENTS feature of Zendesk. It allows me to see the steps taken during the ticket and helps troubleshoot any issues with the triggers. Customer Service loves this tool. It keeps them on their toes and proactive in serving the customer.
What do you dislike about the product?
I'm not too fond of the lack of features in the basic plan. Zendesk wants you to upgrade. I also don't like that you can't upgrade accounts for individual agents. For example, the reporting that an admin would only use. To get better reporting, you have to upgrade your entire account.
What problems is the product solving and how is that benefiting you?
It's solving the lack of data we have within our customer service team. It exposes the areas we need to improve throughout the company by allowing us to see valuable feedback from our customers.
Complete support management tool
What do you like best about the product?
I like managing multiple channels from the same interface: Chat, call, and email.
The UI is user-friendly, with many functionalities allowing the opportunity to learn quickly and increase skills step by step.
The UI is user-friendly, with many functionalities allowing the opportunity to learn quickly and increase skills step by step.
What do you dislike about the product?
It's challenging to manage reports and dashboards on our own.
What problems is the product solving and how is that benefiting you?
It helped me centralize communication channels in one tool and have better visibility of our support team activity.
Great All-in-one CRM Solution
What do you like best about the product?
Zendesk allows companies to support customers on multiple fronts, including email, phone, and even chatbot. Given the nature of B2C businesses, supporting customers through various channels is critical. Zendesk's customer support experience is where they shine brightest, where the team is timely, supportive, and detailed with any small or large support request.
What do you dislike about the product?
There aren't any significant issues, but I would like to see a built-in ticket-routing solution with Zendesk. Currently we are using are third-party marketplace app and are seeing some problems.
What problems is the product solving and how is that benefiting you?
Zendesk solves our biggest problem of servicing our clients to the best of our ability. It integrates various customer support channels into one and allows for the seamless management of each channel in a unified platform.
Its quite good, there is some things to improve but overall it is good.
What do you like best about the product?
Plenty of channels: phone, live chat and e-mail in one place.
What do you dislike about the product?
Sometimes the UI shows old data like the end user's old name, etc., and you have to refresh the page to see the current data.
What problems is the product solving and how is that benefiting you?
We need to get all customer requests and questions in one place.
One of the best CRM software for customer support.
What do you like best about the product?
Zendesk is a one-stop solution to all my CRM needs, including email customer support and calling support; they have it all. The best part I love the most is having the option to customize according to my needs and views.
What do you dislike about the product?
Zendesk doesn't have direct integrations with other enterprise software, which makes me rely on other third-party API integrators. But otherwise, its the best CRM system.
What problems is the product solving and how is that benefiting you?
Zendesk helps me support all my customers with a highly appreciatable TAT score. Their software keeps records of the customer information and the raised tickets, which allows me better service them.
showing 491 - 500