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Avoid
What do you like best about the product?
There are multiple plan levels available, and while their pricing structure is overly confusing for no reason, they do have a lot of features available.
What do you dislike about the product?
Zendesk's team is fantastic when you're a prospective customer. Their sales team is on it and attentive. Once you sign a contract, different story. We've been trying to implement new features for over 2 months now, and getting an updated SLA is like pulling teeth. The Account Executive team / CSM team is stretched thin, and I get the impression they only make time for their high paying customers.
Currently we've been waiting over 2 weeks to determine why there is a pricing discrepancy on an updated agreement versus what we've paid and have receipts for. Not sure why that takes so long to confirm internally.
If I could go back 2 months, I'd save myself the time and migrate our entire team to a different platform. In the future, if I have a need, I'm going to avoid Zendesk at all costs.
Currently we've been waiting over 2 weeks to determine why there is a pricing discrepancy on an updated agreement versus what we've paid and have receipts for. Not sure why that takes so long to confirm internally.
If I could go back 2 months, I'd save myself the time and migrate our entire team to a different platform. In the future, if I have a need, I'm going to avoid Zendesk at all costs.
What problems is the product solving and how is that benefiting you?
Zendesk is our customer service messaging solution.
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A perfect cloud-based customer service platform
What do you like best about the product?
It has helped me specifically in tickinng works and multi channel support.
What do you dislike about the product?
It can be costly for small business and startups
What problems is the product solving and how is that benefiting you?
By using this I'm able to manage the customer concerns at one place and it also provide all channel support at one place which saves a lot of time.
Limited experience
What do you like best about the product?
This can integrate easily with your applications & APIs which business may want to drive
What do you dislike about the product?
ETAs for any new deployment is very steep
What problems is the product solving and how is that benefiting you?
Integrated APIs for real।time flow which enable users to provide real time information to customers
Besr suited for front end customer service
What do you like best about the product?
Zendesk is one of best suited product for frontend customer service. Implementation is also simple. They also have all channel along with social media integration.
What do you dislike about the product?
Marketplace is not having third party apps like Salesforce. Also it does not have collaboration tools while working on cases
What problems is the product solving and how is that benefiting you?
Availability of third party apps in marketplace which will help quicker solutions for business problems.
Simple to use and good service
What do you like best about the product?
cross-channel support to every customers
What do you dislike about the product?
pricing could be more better for small business
What problems is the product solving and how is that benefiting you?
Using the Zendesk , I am able to reach consumer easily
Used for our Help Desk operations
What do you like best about the product?
It tracks issue and change orders throughout our company and any customer issues
What do you dislike about the product?
Automation can be difficult to configure
What problems is the product solving and how is that benefiting you?
Prior to Zendesk we attempted to manage issue through email. This product allows us to track and audit issues until resolution
Streamlining Customer Support
What do you like best about the product?
One of the best features of Forwarder for Zendesk is its flexibility. It enables users to set up customized forwarding rules based on various criteria, including ticket priority, tags, and requester information. This allows for a more streamlined workflow and faster resolution times
What do you dislike about the product?
A potential limitation is that Forwarder for Zendesk may not be suitable for businesses with complex ticket routing requirements. While the tool provides customizable rules, it may not have the same flexibility as more advanced ticket-routing solutions.
Any third-party integration, Forwarder for Zendesk may be subject to downtime, bugs, or other technical issues. This could impact the reliability of the forwarding process and potentially affect customer support operations.
Any third-party integration, Forwarder for Zendesk may be subject to downtime, bugs, or other technical issues. This could impact the reliability of the forwarding process and potentially affect customer support operations.
What problems is the product solving and how is that benefiting you?
By automating ticket forwarding and providing customizable rules, Forwarder for Zendesk helps users route tickets more quickly and accurately. This can lead to faster resolution times, improved communication with external parties, and a more streamlined support workflow overall.
Its really amazing
What do you like best about the product?
Its is really great and helping in every terms.
I apprey the efforts putted for its design and maintenance.
I apprey the efforts putted for its design and maintenance.
What do you dislike about the product?
I really don't think and gound any disadvantage about it.
What problems is the product solving and how is that benefiting you?
Nothing like businesses problem but helping in day to day activities
Zendesk is great tool for business support which play a pillor role.
What do you like best about the product?
No doubt, Zendesk is best fit for support software, Where you can monitor different type of case, categories for various set of Users.
What do you dislike about the product?
Though Zendesk is the market leader, as the age of tech evolves, competition is firing up daily. So Need to consider price efficiency and little a bit of tech enhancement is required
What problems is the product solving and how is that benefiting you?
Basically, I m using this in one of my projects, Supporting music Class membership programs. A lot of students opts for different courses based on their interest. Zendesk helped me resolve all my customers in an efficient way, and of course, time is a significant factor.
One step forward with this app
What do you like best about the product?
It enables more customer support by forwarding email and creating tickets to further action on the concern raised by any customers.
This helps agents to track on what they're working on how many tickets they are resolving
This helps agents to track on what they're working on how many tickets they are resolving
What do you dislike about the product?
Nothing on top of mind, it should be more improved in terms of performance
What problems is the product solving and how is that benefiting you?
It helps to manage all the customer queries raised via email which is basically creating tickets to further work on by agents
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