Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Chat Review
What do you like best about the product?
Amazing Support Chat platform. I use it daily to handle customer issues. The ability to craft the support environment to be transparent for team members to collaborate is a unique feature that really allows my team to work with each other to best support our Customers.
What do you dislike about the product?
The platform is RAM intensive on the hardware side, have noticed some latency issues when using a laptop with 8GBs of RAM, this has been reported by several of my peers as well. Only seems to be an issue when 3 or more chats are going simultaneously on one machine. Didn't notice this occurring on a laptop that was beefed up with 16GBs of RAM.
What problems is the product solving and how is that benefiting you?
I am solving website and server issues for a hosting company. Our customers are easily able to communicate with the support team and share what they are experiencing through drag and drop capabilities with screenshots and text files. The customer is easily able to pass any vital info to the tech through these methods allowing our support team to more quickly pinpoint the issue and reach a resolution.
Perfect Customer Support App
What do you like best about the product?
Zen desk gives a customer support platform that is easy to use, presents all the data in one place, allows multiple operators and tracks customer queries.
What do you dislike about the product?
Installing Zen Dest needs a little knowledge of coding.
What problems is the product solving and how is that benefiting you?
Customer ticket service, allows our customers to interact with support agents without having to speak on the phone.
Recommendations to others considering the product:
Its free to use, install the free version first. Its limited to one operator so you can see if it will work for your company.
Zendesk - Quick and Easy
What do you like best about the product?
I like the fact that all changes load in real time. Unlike HP Service Manager, the page doesn't load after every change is made. ZenDesk allows for collaboration between multiple people who are working on different parts of the same ticket
What do you dislike about the product?
It appears to be difficult to look at a colleague's queue in order to see what tickets they have pending. It would be nice to have a snapshot of a colleague's current view of tickets.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to track our IT tickets in real time. As I have written previously, the main benefit is that it allows us to collaborate on the ticket in real time.
All arround a complete solution
What do you like best about the product?
Excellent service all arround, fast chat support and various customization features
What do you dislike about the product?
I really dont have major complains to show
What problems is the product solving and how is that benefiting you?
Live chat with my clients, a better relationship with them
Recommendations to others considering the product:
I would actively recommend everybody looking for a live chat solution to try Zendesk
Great Tool for Tracking Customer Interactions
What do you like best about the product?
The ability to easily find previous interactions with the caller.
What do you dislike about the product?
Sometimes there was an issue when the phone was forwarded to my cell.
What problems is the product solving and how is that benefiting you?
We can easily interact with our customers via chat, email and phone all in one place. It makes it easy to keep track of customer interactions.
Excellent product, very intuitive
What do you like best about the product?
I have to appreciate that this is a very user friendly and intuitive tool
What do you dislike about the product?
NA, i have no dislikes at this time. the product has been living up to my expectations
What problems is the product solving and how is that benefiting you?
Our ticketing system has improved our workflow and response time.
Recommendations to others considering the product:
Very intuitive, user friendly
Very Easy To Use - User Friendly
What do you like best about the product?
Once we implemented Guide, out customers had great feedback regarding the UI and what they see.
What do you dislike about the product?
Sometimes it is challenging to roll out the changes as fast as we would like.
What problems is the product solving and how is that benefiting you?
Our customer service portal is top notch.
Recommendations to others considering the product:
Keep doing what you are doing! This product works great for us as we transition from a start up and take the next steps. I have been very happy with the product so far. Keep it up and thanks for providing this for us!
Best Help Desk Software
What do you like best about the product?
All the available features are good in the application. Automations – Ticket routing, scenario automation and Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM are the best features of this software.
What do you dislike about the product?
Cannot send an automated acknowledge email to the user, when we receive email.
What problems is the product solving and how is that benefiting you?
We have managed Customer Queries Efficiently and Extended support with integrations with many customizations. Easy to set up for the agent and cost-effective.
Cloud based help
What do you like best about the product?
Zendesk instanced their their own subdomajn
What do you dislike about the product?
Not many preset issues to select from, which requires configuration
What problems is the product solving and how is that benefiting you?
Identity and access management tickets
Recommendations to others considering the product:
Zendesk is the best cloud-based ticketing solution I have used over the past 5 years.
Could be better!
What do you like best about the product?
I like the ability to search for the content you need. Also with modsquad you typically use zendesk and with zendesk they do not disclose your actual name but you use preset names to login and use.
What do you dislike about the product?
Zendesk needs to be revamped. Not only do I feel as though it is a bit outdated in regards to convenience and overall usefulness. I also feel like it could use a new interface that is user-friendly and helps make employees jobs better more organized.
What problems is the product solving and how is that benefiting you?
Customer service with various businesses. Moviepass was the first business I used zendesk support with. Often times we used other various programs along with zendesk because zendesk support is limited use. For example you can't log your time for your timesheet on zendesk.
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