Zendesk Suite
ZendeskExternal reviews
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very user-friendly
What do you like best about the product?
we enjoyed that this software was already familiar to us because of the various other zendesk programs we already have in use. the graphics, language, and layout are typical of zendesk and very easy-to-use. it garners more data in more unique areas than than we used in the past and the output is excellent to add immediately to presentations and other areas for easy and quick review.
What do you dislike about the product?
there was not much that we disliked about this software, we did ht a few snags in set-up but that was time-limited. i imagine that if one is new to the zendesk set of software, there might be a learning curve, but that should not be an issue.
What problems is the product solving and how is that benefiting you?
we loved being able to gather more data from the customer experience than we had in the past, in more nuanced areas that we think was not captured by other software. there is more data than we could initially utilize, which was great and allowed us to gain more answers for the detailed questions about the consumer base.
Recommendations to others considering the product:
Go for it, it is easy, valuable, and a more nuanced way to mine consumer data.
Helpful and Intuitive
What do you like best about the product?
It is an intuitive platform for data analysis.
What do you dislike about the product?
Overall the product is spot on. Work through all the trainings to utilize it to its full capacity.
What problems is the product solving and how is that benefiting you?
Expansion of product through data analysis.
Recommendations to others considering the product:
Fully train your staff to utilize it to its full extent.
It gets the job done!
What do you like best about the product?
It’s easy to use but hard to get everyone on board without feeling the need to run up to IT
What do you dislike about the product?
I think faster response times could help! Though that may depend on the company. It also times out easily.
What problems is the product solving and how is that benefiting you?
It provided real time customer service for our team and helped escalate issues.
Great product, but can use some work
What do you like best about the product?
The ease of use and ability to navigate the product
What do you dislike about the product?
The additional features you can buy are not up to par compared to other CRM Sytems
What problems is the product solving and how is that benefiting you?
The ease of use for our reps - we can easily see ticket histories, old data/tickets, etc.
Zen desk rocks
What do you like best about the product?
The ease of use within my current organization is unlike any other ticketing system I have used in an enterprise environment. All of our different departments use it. There has never been any need for training. The interface is great and user friendly.
What do you dislike about the product?
There are no issues or anything I dislike
What problems is the product solving and how is that benefiting you?
We use it to log support tickets internally
Great Tool
What do you like best about the product?
I really enjoy the interface of the software.
What do you dislike about the product?
I don't have any complaints with Zendesk Explore.
What problems is the product solving and how is that benefiting you?
allows us to track our client's experience within our company.
Good analytics for UX
What do you like best about the product?
It summarizes a lot of complex interactions with customers. Graphs them too.
What do you dislike about the product?
More features and complexity than our small shop needed or could leverage.
What problems is the product solving and how is that benefiting you?
We were testing it to see what we could learn about out customers
Recommendations to others considering the product:
If you have a large number of customers this will probably be very helpful in making sense of all the noise.
Good with proper training on tool
What do you like best about the product?
The ease in tracking the tickets
-n/w monitoring
-realtime chat
-n/w monitoring
-realtime chat
What do you dislike about the product?
- The UI which is confusing at the start
- -bad customer service
- too many emails sent out
- -bad customer service
- too many emails sent out
What problems is the product solving and how is that benefiting you?
-aids in resolving the tasks based on priority
-multi-channel communication
-multi-channel communication
My review on zendesk explore
What do you like best about the product?
One of many things I find pro about the software is that it’s easy to organize and analyze and helps me manage the customer tickets easily
What do you dislike about the product?
online help was not very complete and did not allow for customization which made everything harder then it had to be
What problems is the product solving and how is that benefiting you?
Some business problems were solving with zendesk explore is customer relations from helping out with submitted tickets to resolving some of the issues they’ve with our services and how we go about things
Zendesk Explore has a steep learning curve, but it's worth the investment
What do you like best about the product?
I enjoy how the interface is very similar to Zendesk's primary product suite. We used Zendesk for internal ticket resolution and upon upgrading to Zendesk Explore, we learned about the full functionality of the product suite.
What do you dislike about the product?
It's tough to quantify the results progress
What problems is the product solving and how is that benefiting you?
We are using Zendesk Explore to track resolution of customer issues and provide better performance metrics to our team.
Recommendations to others considering the product:
If you are currently using Zendesk for internal ticket tracking, it's a logical upgrade.
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