Zendesk Suite
ZendeskReviews from AWS customer
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Ease of Use
What do you like best about the product?
I enjoy using Zendesk for my work as it makes my day go smoother. I am able to locate apps I need in a jiffy and execute the command I want to do. I also love how fast it runs. I have rarely ever run into issues with ZenDesk.
What do you dislike about the product?
There's not much I don't like. ZenDesk is a very desirable program to use for an efficient work day.
What problems is the product solving and how is that benefiting you?
I benefit from the vast amount of different programs my job is able to include in ZenDesk to help my work go smoother.
ZenDesk Review
What do you like best about the product?
Zendesk is a very premium product and especially for the price we pay for we can see it as very much worth it! Zendesk has amazing and easy to use features that has made customisation and the setting up of new users and help topics a breeze in comparison to our old site software. We have noticed that the number of help calls has gone up but at the same time the length of each of our agents spends on tickets has gone down showing it is highly efficient!
What do you dislike about the product?
ZenDesk certainly has some of the most intuitive and helpful features and is a premium product as well as being very much in my opinion a market leader where it is now we still find the pricing hard to justify per agent. It would be nice to negotiate a more flexible price and to choose what features we needed.
What problems is the product solving and how is that benefiting you?
We have had problems with our support website for quite some time and eventually gave up trying to support it as it required an on site supplier to maintain. Switching to ZenDesk has been a slightly more expensive option by having to pay for each support agent but we see justification as each can now close more calls and we are seeing a higher amount of interaction between customers and providing feedback about our products and using our site to log calls rather than calling us directly.
Awesome Product
What do you like best about the product?
We really enjoyed the ease of responding to tickets with e-mail through one system only.
What do you dislike about the product?
There was not a spellcheck in the tickets so you had to proofread every response.
What problems is the product solving and how is that benefiting you?
Simplicity of tickets and tracking.
Zendesk is the answer to quick and easy work
What do you like best about the product?
Easy to install and manage. Our agents resolve incidents with Zendesk quickly. The support is good and they have always solved our problems. In addition, you can get Zendesk for a very good price.
What do you dislike about the product?
The mobile application lacks important features of the web application.
What problems is the product solving and how is that benefiting you?
This is the backbone of our IT incident management.
Recommendations to others considering the product:
It is an efficient way to manage both past and present service requests.
A service provider that just keeps raising the bar and keeps getting better
What do you like best about the product?
Zendesk is outstanding and continues to get better and better at such a fast pace and has set a standard for help desk and customer relationship management systems.
What do you dislike about the product?
All around for what is offered and what zendesk can do, there isn't much to dislike especially the bang for the buck.
What problems is the product solving and how is that benefiting you?
Organization is critical to any business that is trying to grow or scale their business into something more than a one off service. Zendesk has been by out side and at a price point that doesn't seem like a lose.
Best Freeway interface between helpdesk and customer
What do you like best about the product?
Ability to create tickets easily with few clicks. Easy hierarchical view of Ticket assignment with internal and external user label is good. One click Report generation of the weekly, monthly ticket is excellent, it saves lots of time. It also has it equivalent app version so it is easy for customer to view the status of ticket on the go. Zendesk really helps to save lots of time. It also provides integration with social accounts like twitter so that customer can be served for the queries directly posted to the social media.
What do you dislike about the product?
Filters are a bit tricky as it involves lots of use of logical conditions which can be confusing for non-technical users. User Interface is sometimes laggy need improvement on this part where it takes lots of time to load the issue.
What problems is the product solving and how is that benefiting you?
Helping customer on Information Technology realted queries like providing reports, data and solution to the all the business related process. It is quicker for communicate, users without the User Interface access can just reply the automated mail from Zendesk support to actually update the ticket. Assigning the ticket to the next team is very quick and simple.
Recommendations to others considering the product:
Easy to use tool for connecting your customers. Mail reply options help customer to flawlessly reply and update on the issue in case there is need to additional queries from them. Getting report is one click aways and generates in multiple format (csv, xlsx, pdf) so it improves the readability and analysis.
Quick and easy implementation with a great software
What do you like best about the product?
Zendesk only as a tool does what it is supposed to do, and it does it well. We also used support + guide products, for ticketing for our e- learning business, and also for our self- service support( knowledge base). It is fully operational and comprehensive. The most intuitive, simple and clean user experience you will have for a consumer facing CR interface. At least their customer support was on top of it and super responsive when we used to use them.
What do you dislike about the product?
Zendesk would also be interesting to link or personalize good practice treaties at service level and operational because it is a tool for customer service. As a customer, we can probably add response times and define a category that is guidelines or requests and that are incidents. Give us more functionality, their customer support also used to be better than when we last worked with them and have gotten slower.
What problems is the product solving and how is that benefiting you?
Needed a robust support ticket system, benefits we realized was how scalable Zendesk is as well as ease to get started, and once it's up and running
Recommendations to others considering the product:
Additional useful features come at a higher premium, and certain features like chat support is actually not directly integrated into a single dashboard so bear that in mind when going into Zendesk
I work with Zendesk Chat for GrubHub
What do you like best about the product?
its visual layout is preatty clear and its usability is easy
What do you dislike about the product?
how slow the system gets when there's a queue, also it makes the whole computer slower.
What problems is the product solving and how is that benefiting you?
customer care for grubhub; we can quickly manage several chats at the same time with zendesk
Recommendations to others considering the product:
no recommendations
Useful and Essy
What do you like best about the product?
What I like best is that it is easy to use
What do you dislike about the product?
There really isn't anything that I currently dislike
What problems is the product solving and how is that benefiting you?
Technical issues and such
All levels communication
What do you like best about the product?
The fact that everybody can be in the same page, interacting as they need, once you enter your message it gives the chance to reach all parties involved.
What do you dislike about the product?
Nothing really, I would say the fact of getting feedback in front of everyone but not, you can reply in private.
What problems is the product solving and how is that benefiting you?
Daily communications, not an specific topic, great to ask for assistance.
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