Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk is great
What do you like best about the product?
Easy to use interface, launches quickly and makes it easy to interact with customers and solve their problems.
What do you dislike about the product?
Some lesser used functions can be difficult to find.
What problems is the product solving and how is that benefiting you?
Fixing customer's Internet, phone, and TV problems over chat.
Slow interface; Difficult navigation
What do you like best about the product?
Zendesk Chat offers an efficient way to communicate with customers and offers many customization options for user interface.
What do you dislike about the product?
Notifications tend to be distracting and there is extreme difficulty with navigating the history portion of the chats.
What problems is the product solving and how is that benefiting you?
Zendesk Chat provides a way to interact with customers in live time rather than email interaction which can take hours to days to resolve problems for customers.
Genuis & Intuitive
What do you like best about the product?
The platform is extremely smart, sharp & thought to make your life easier.
Navigation accross pages is made that you always know where you at & you may skip to another task or topic:
Navigation accross pages is made that you always know where you at & you may skip to another task or topic:
What do you dislike about the product?
The design & esthetic could probably be a little sexier, doesn’t hurt.
The app is not so easier friendly
The app is not so easier friendly
What problems is the product solving and how is that benefiting you?
Any Inquiries from Social Media, Rating Platform, Feedback, Helpdesk, Live chat
Recommendations to others considering the product:
Safe & reliable option! No brainer
Zendesk Support for 2018
What do you like best about the product?
The ability to centrally manage all tickets between teams. We have two operational teams that switch on a bi-monthly basis so being able to filter by team view is very helpful.
What do you dislike about the product?
There is not much I can say I dislike about zendesk. If I had to focus on an area to improve it would be in the views. Views are great but if that feature was expanded it could be very helpful.
What problems is the product solving and how is that benefiting you?
The business problem would be a large range of things from email issues to critical server alerts. Zendesk is our ingestion point for many services and systems issues and alerts. As well as client concerns and problems.
Use for contacts
What do you like best about the product?
That you can create an account with them and you get to knowceach other without intrductions all the time.
What do you dislike about the product?
That its hard to navigate and it sometimes take awhile to get a response from them. Also you get differrent people.
What problems is the product solving and how is that benefiting you?
Refunds and coplaints and comments
Great product.
What do you like best about the product?
Easy to use. It helps companies connect with the consumers to figure out if there are any issues that need to be resolved.
What do you dislike about the product?
Sometimes there are occasional lags where the screen freezes up.
What problems is the product solving and how is that benefiting you?
Customer support in relation to a product that was purchased. Obtaining feedback in regards to a negative or positive experience.
Great tool for inside and outside of your company!
What do you like best about the product?
What I list best about Zendesk Support is that it is able to support an internal ticketing system that my team can use as well as a ticketing system our partner can use! Allowing us to be able to provide support for any and every partner that we work with and setup an instance of Zendesk with! Something that whole support teams that I work with make use of.
What do you dislike about the product?
What I dislike the most about Zendesk Support is that the partner facing ticketing system isn't as fully featured as the internal system is. Meaning that our partners are unable to do some great things like make use of API calls or Microsoft Forms integration. It is just a little too closed off for partners of ours.
What problems is the product solving and how is that benefiting you?
The business problem I am able to solve with Zendesk Support is quick alerts and tracking for any and every production bug that our partner finds. And while our partner isn't able to make use of the API catalogue that Zendesk has, we are still able to share reports from Zendesk.
Recommendations to others considering the product:
They have trials and great customer support that will work with you to see if Zendesk is a good fit for you or not.
All the packages, great for multi-vendor businesses.
What do you like best about the product?
Great integration, multi-channel and languages, great customization and really strong on the channels to communicate feedback and social media
What do you dislike about the product?
The layout and email templates are very basic, nothing much more than simple stuff, unless it's in a higher bracket, if you're looking for customization you will need to dig deep into the pockets as no templates are available.
What problems is the product solving and how is that benefiting you?
Customer Support, tech support, marketing enquires and billing support
Recommendations to others considering the product:
good for SME's and really tight groups, we use it for global support as we have a number of desks
Easy to use
What do you like best about the product?
I like that it's an email messaging based customer help relation, and most importantly, it is very user friendly.
What do you dislike about the product?
In all honesty there is not much to dislike about this, once you think about the fact that anyone, trained or not will have the ease of using this without the problem of having to understand complicated rules or steps.
What problems is the product solving and how is that benefiting you?
I have seen customer satisfaction, with the smooth use of this software.
Recommendations to others considering the product:
Do not recommend much, but I will speak to the users on that are speaking to their customers, to just reply effieciently, for the sake of your success. It really helps your employers, customers and most importantly, your valued reputation. That is about all their is to my recommendation
It's definitely a chat service
What do you like best about the product?
Instant, no lag. Good info on letting you know where the customer is contacting you from.
What do you dislike about the product?
The noises it makes for notifications. Lack of options for putting someone "on hold."
What problems is the product solving and how is that benefiting you?
Quick service, good ability to limit number of chats.
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