Zendesk Suite
ZendeskExternal reviews
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Support Associate
What do you like best about the product?
Easy to use
Visibility to customers
Ease to meet SLAs
Great filtering of tickets
Visibility to customers
Ease to meet SLAs
Great filtering of tickets
What do you dislike about the product?
Reveals full name
Phone does not transfer calls internally
Phone sound quality is bad
Several outages throughout the year
Phone does not transfer calls internally
Phone sound quality is bad
Several outages throughout the year
What problems is the product solving and how is that benefiting you?
Providing support to 100+ users - they pay a lot for the service so it's nice that zendesk filters well and we're able to get to user requests in a very timely manner.
Recommendations to others considering the product:
n/a
Zen desk review
What do you like best about the product?
This system is great. It does it crash and is very organized with customer issues. it could look a bit easier on the eyes but all in all very good
What do you dislike about the product?
Could feel a bit more updated and offer a wider view to preview issues
What problems is the product solving and how is that benefiting you?
Driver issues and status of issues
Quick and Easy Support
What do you like best about the product?
The play button made support tickets so easy to complete. It was a great way to get over the stress of the harder to solve problems.
What do you dislike about the product?
The stats page didn't always load the smoothest and it wasn't completely chromebook friendly.
What problems is the product solving and how is that benefiting you?
Reply speed.
Easy integration for email/chat/phone
What do you like best about the product?
I like having the ability to turn chats, emails, and phone calls into tickets for myself to view when needed.
What do you dislike about the product?
I didn't like how I had to use their phone support service to turn the calls into tickets. I used Google voice before.
What problems is the product solving and how is that benefiting you?
Being able to quickly turn support concerns into tickets for organization purposes.
Good for the money
What do you like best about the product?
The cost effectiveness... for several yes I worked in nursing... crosses over to my second degree and really like this a lot
What do you dislike about the product?
Again... customer services should be more affable and able to answer questions without such long pauses and hold times
What problems is the product solving and how is that benefiting you?
I think we are getting the company going in the right direction since I came on boa d and implemented many new programs grams including this one
Recommendations to others considering the product:
I would say try it out for the cost and effectiveness it is definitely worth the chance
Needs better support and less downtime
What do you like best about the product?
Easily managed GUI and response time on forum boards for issues are decently quick
What do you dislike about the product?
Lots of issues when used in a customer support role, a lot of downtime with mediocre work arounds.
What problems is the product solving and how is that benefiting you?
Easy to use chat and communication features with customers that need assistance with orders etc .
Recommendations to others considering the product:
Do as much testing as you can before hand
Generally very good
What do you like best about the product?
Easy to create tickets, and a really good dashboard to track progress of all tickets
What do you dislike about the product?
No easy way to store useful details of the customers, ie hardware configurations, operating systems used etc.
What problems is the product solving and how is that benefiting you?
Provides an excellent way to manage customer issues and obtain feedback from customers on the quality of service provided.
Has been useful for what’s needed
What do you like best about the product?
It gets you by. It’s worked for everything we have needed
What do you dislike about the product?
Nothing as of yet. It’s been helpful with the positions that use it
What problems is the product solving and how is that benefiting you?
Technical support
Recommendations to others considering the product:
I would give it a try
Zendesk is zenful!
What do you like best about the product?
It’s so easy to set up and the widget is nice! The shortcuts are right at your fingertips. Search history is right there with many filters to choose from. I like being able to see who is on your site right now.
What do you dislike about the product?
Honestly, there really isn’t anything that I dislike! If I had to choose something, it would be that I’d like to have a little bit of reporting (we have the basic package).
What problems is the product solving and how is that benefiting you?
Zendesk
Recommendations to others considering the product:
Absolutely check out Zendesk for your live chat support!
Zendesk
What do you like best about the product?
It lets me configure SMS, call and also smart assistants like google's dialogflow to the central management system. I love their integration with all the platforms like slack etc.
What do you dislike about the product?
Its slightly difficult to handle and understand at first but eventually it gets very useful.
What problems is the product solving and how is that benefiting you?
It helps in handling new customer support tickets and also gives the customers an option to file a ticket using their favorable platform.
Recommendations to others considering the product:
Go for it, its better than freshdesk and salesforce for helpdesk and ticketing! and also its cheaper !
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