Zendesk Suite
ZendeskReviews from AWS customer
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Great support desk with clean UI
What do you like best about the product?
Zendesk offers a simple but deep solution to support ticket management allowing our team to better support our client base.
What do you dislike about the product?
Some HTML and CSS knowledge was necessary to set up the instance to our specifications. Some features available in the trial were only available at an additional cost.
What problems is the product solving and how is that benefiting you?
Zen desk is helping us track and report on tickets submitted by clients, time to resolve and if there are repeated issues.
Super easy and Helpful!
What do you like best about the product?
The ease of the response from beginning to the end. I always use this and is very easy! IF you have to speak to someone the notification and response is always very responsive.
What do you dislike about the product?
If it were me I really don't have a down fall for this product. Download the software and you are good to go.
What problems is the product solving and how is that benefiting you?
Any thing from where is my order to how does this product work. It helps when a person reaches out and have instant contact with someone.
Recommendations to others considering the product:
If you are looking for an ease of Chat with Consumers then this is the product for you!
Amazing support tool
What do you like best about the product?
Their employees are described as best in the world. They people are amazing and courteous always.
What do you dislike about the product?
Nothing to dislike about them only few things they can work on are improving the GUI.
What problems is the product solving and how is that benefiting you?
It makes it easy for us to take the remote sharing and do the troubleshooting remotely .
Recommendations to others considering the product:
I would surely recommend other companies to switch to Zendesk since they are reliable
One of the Leading CRM in the Market
What do you like best about the product?
The overall customization and flexibility this tool gives is a huge plus for our business. It makes everything efficient from personalization, tagging/coding, reporting, and queue management. It gives us a much better insight on what's coming in. It supports ALL our channels - from social media, chat, phones/voicemails, and chat. Additionally, we are able to add some custom apps on this platform.
What do you dislike about the product?
The web editor for Insights and Reporting - very minor but it's annoying to experience delays and lags when adding elements.
What problems is the product solving and how is that benefiting you?
We wanted a ticketing tool that is flexible and provides great insights/analytics and queue management. So far, we are happy that Zendesk are able to deliver and exceed our needs.
Recommendations to others considering the product:
Others who have taken up Zendesk after my recommendations are happy that it's an all-in-one solution. Give it a whirl and see if it answers your needs.
Ease of Use
What do you like best about the product?
I enjoy using Zendesk for my work as it makes my day go smoother. I am able to locate apps I need in a jiffy and execute the command I want to do. I also love how fast it runs. I have rarely ever run into issues with ZenDesk.
What do you dislike about the product?
There's not much I don't like. ZenDesk is a very desirable program to use for an efficient work day.
What problems is the product solving and how is that benefiting you?
I benefit from the vast amount of different programs my job is able to include in ZenDesk to help my work go smoother.
ease of use for customers.
What do you like best about the product?
Clean interface without a lot of clutter. For what we use it, it is easy to create and update tickets for requests that come from the support. Also I really like the chat support system, since I can handle the requests of many people in an easy and pleasant way.
What do you dislike about the product?
Podría introducir algunas características nuevas como la configuración de recordatorios para los tickets reclamados. En general, muy satisfecho con el producto.
What problems is the product solving and how is that benefiting you?
Zendesk helps consolidate all customer support elements in one place instead of having your inbox closed all the time.
Recommendations to others considering the product:
have everything you need in the customer service domain so you do not need any additional services.
ZenDesk Review
What do you like best about the product?
Zendesk is a very premium product and especially for the price we pay for we can see it as very much worth it! Zendesk has amazing and easy to use features that has made customisation and the setting up of new users and help topics a breeze in comparison to our old site software. We have noticed that the number of help calls has gone up but at the same time the length of each of our agents spends on tickets has gone down showing it is highly efficient!
What do you dislike about the product?
ZenDesk certainly has some of the most intuitive and helpful features and is a premium product as well as being very much in my opinion a market leader where it is now we still find the pricing hard to justify per agent. It would be nice to negotiate a more flexible price and to choose what features we needed.
What problems is the product solving and how is that benefiting you?
We have had problems with our support website for quite some time and eventually gave up trying to support it as it required an on site supplier to maintain. Switching to ZenDesk has been a slightly more expensive option by having to pay for each support agent but we see justification as each can now close more calls and we are seeing a higher amount of interaction between customers and providing feedback about our products and using our site to log calls rather than calling us directly.
Awesome Product
What do you like best about the product?
We really enjoyed the ease of responding to tickets with e-mail through one system only.
What do you dislike about the product?
There was not a spellcheck in the tickets so you had to proofread every response.
What problems is the product solving and how is that benefiting you?
Simplicity of tickets and tracking.
Zendesk is the answer to quick and easy work
What do you like best about the product?
Easy to install and manage. Our agents resolve incidents with Zendesk quickly. The support is good and they have always solved our problems. In addition, you can get Zendesk for a very good price.
What do you dislike about the product?
The mobile application lacks important features of the web application.
What problems is the product solving and how is that benefiting you?
This is the backbone of our IT incident management.
Recommendations to others considering the product:
It is an efficient way to manage both past and present service requests.
A service provider that just keeps raising the bar and keeps getting better
What do you like best about the product?
Zendesk is outstanding and continues to get better and better at such a fast pace and has set a standard for help desk and customer relationship management systems.
What do you dislike about the product?
All around for what is offered and what zendesk can do, there isn't much to dislike especially the bang for the buck.
What problems is the product solving and how is that benefiting you?
Organization is critical to any business that is trying to grow or scale their business into something more than a one off service. Zendesk has been by out side and at a price point that doesn't seem like a lose.
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