Zendesk Suite
ZendeskExternal reviews
6,516 reviews
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Zendesk is an easy to use application
What do you like best about the product?
Zendesk makes it easy to create workflows and change processes through a good UI.
What do you dislike about the product?
There are multiple places to make changes and it is not always clear what one to use.
What problems is the product solving and how is that benefiting you?
Zendesk support is helping us solve the need to have all interactions in one location.
ZD review
What do you like best about the product?
I like how robust the system is and how easy it is for quick and small deployments
What do you dislike about the product?
Being a support suite, the support is not very good. Email support has been hidden. Bug tickets should stay open until resolved, but are automatically closed. Bug tickets are not tracked properly and/or fixed efficiently.
What problems is the product solving and how is that benefiting you?
We are able to offer channels for customers to submit requests and staff to track and resolve them efficiently.
For all the hours
What do you like best about the product?
I like the opportunity to use a business application through which we can have broad communication with both our clients and internal employees. Being able to have a set of accessibility features, such as integrating Gmail with Zendesk.
What do you dislike about the product?
Some functions are extremely easy to use, however for a beginner it is very complicated, therefore it would be interesting if these functions were redone, to make life easier for a new collaborator who has never used Zendesk.
What problems is the product solving and how is that benefiting you?
At the moment I am not having any issues with Zendesk support, however, I would like to point out that I have had to use it before, and I noticed that the employees are extremely agile and kind, so if I ever have a problem, I know I could rely on the support to assist me.
In general i have a feeling that Zendesk is the cahmpion of customer support
What do you like best about the product?
THat i have the change to change and make the program as useful as i need it. They also provide quick and actionable service, when needed. Very helpful and strong partnership.
What do you dislike about the product?
I need a better survey tool. I cannot understand why Zendesk hasnt created a better tool, and now i see they by them sef use Get Feedback. Furthermore some more possibilities on text would be appreciated.
What problems is the product solving and how is that benefiting you?
We have the best possible support team, where data is saved in a smart way. Its easy to work across borders and its easy to optimized to the best use for us. A lot of benefits.
great customer experience
What do you like best about the product?
The fact that it is easy to use and multitask while serving customers and doing something else
What do you dislike about the product?
The new update is a bit hard to understand and work with , also it is a bit confusing
What problems is the product solving and how is that benefiting you?
it is easy to answer customers' reviews and needs and understand what is need to be done while answering them via chats
Very good system for our operation
What do you like best about the product?
Service always very precise, tool very complete.
What do you dislike about the product?
Sometimes the platform is not very intuitive, causing difficulties in use, and at times we have doubts.
What problems is the product solving and how is that benefiting you?
The communication between the company and the client!
Very efficient platform
What do you like best about the product?
Quick support and always bringing news to companies.
What do you dislike about the product?
At times, it is not very intuitive.
What problems is the product solving and how is that benefiting you?
The communication between the company and the clients in the chat.
Easy to Use
What do you like best about the product?
Zendesk is easy to learn, with little training. It is useful daily.
What do you dislike about the product?
Zendesk is working well for the needs of my department.
What problems is the product solving and how is that benefiting you?
Zendesk integrates well with our CS software and allows our team to view tickets easily.
Zen desk is a very good tool however it is very complicated and requires decent set up.
What do you like best about the product?
I can get help swiftly, and if the problem requires attention, later on, I simply follow up on the same ticket and then don't need to explain my problem again. I also like how many articles they have.
What do you dislike about the product?
There were times when I got responses to my tickets quite late. I want to get the issue solved as fast as possible but I was getting replies overnight and would check the next day.
What problems is the product solving and how is that benefiting you?
The set up of Zendesk settings. So that I can effectively manage the inbound tickets from customers, I mainly want to filter them to go to the right place.
Zendesk
What do you like best about the product?
The most helpful aspect of the support suite is the ability to talk to agents who can provide prompt responses and wait for you to get it done and then provide feedback to close the case, always dedicating time to each customer concern
What do you dislike about the product?
Generally not a fun of Answer Bot, but the flow of this Bot is great and allows you do speak to an urgent quickly if you further help.
What problems is the product solving and how is that benefiting you?
The Support Suite available is allowing me to use multiple mediums; if I am pressed for time; I can start a chat conversation and continue the discussion via email support. The reminders are sent, the agent name dealing with the issue and we continue; this sometimes can take hours, but there is always someone in contact.
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