Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,490 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to use!
What do you like best about the product?
Recently I moved from a regular user to an admin user. I like that you can easily search for tickets and add updates or close. Easy to track and CC others.
What do you dislike about the product?
I dislike that as an admin user I can no longer rate others who are working tickets that I have submitted.
What problems is the product solving and how is that benefiting you?
We have recently used Zendesk as a way to track member complaints for our service surveys. We trigger a file based on the Zendesk tickets.
Zendesk is A+!
What do you like best about the product?
I like the customization of the interface along with the robust search function that allows for me to quickly access all tickets; additionally, I am a huge fan of the reporting and design functions that also let me view data and generate reports through their Insights page.
What do you dislike about the product?
There really isn't much in terms of complaints on my side regarding Zendesk. It's extremely reliable, easy to use, and always handy.
What problems is the product solving and how is that benefiting you?
We are solving the IT ticketing system along with other administrative departments which helps organize and find what we've worked on over the years.
Recommendations to others considering the product:
I would absolutely recommend Zendesk to other organizations who are in need of a solid ticketing and incidence system. It is very reliable, easy to use, and user friendly.
helpful for all interaction types
What do you like best about the product?
whether a customer wants to contact us via phone email or chat, zendesk has us covered. also allow us to track or tickets for commons issues and errors
What do you dislike about the product?
sometimes the search results do not tield what i am looking for or pull tickets when i know the search term is included
What problems is the product solving and how is that benefiting you?
tech supportm customer inquiries, bug resolving
Zendesk is AH-MAZE.
What do you like best about the product?
It is so unbelievably easy to use! I don't have any 1 best thing - it's all great!
What do you dislike about the product?
Honestly, there isn't anything that I dislike.
What problems is the product solving and how is that benefiting you?
We use it as our main channel of support for all of our customers to document any issues that they experience.
Easy to use and effective..
What do you like best about the product?
The easy of use and very effective ticketing system with a knowledge base.
What do you dislike about the product?
No way to delete entries. Would be nice to be able to edit or delete entries in a ticket.
What problems is the product solving and how is that benefiting you?
Helps us support our end users quickly.
Zendesk is way better than the competition
What do you like best about the product?
I really like Zendesk's ease of use. Having used other enterprise ticketing systems where it takes multiple weeks to get fully up-to-speed, Zendesk really stands out. There's practically no Zendesk training time needed for our new hires to get up and running, which allows us to focus on other business needs.
What do you dislike about the product?
Zendesk's integrations can be spotty at times, and when the service goes has issues (hasn't been as much of a problem lately), it can bring business to a screeching halt.
What problems is the product solving and how is that benefiting you?
We're able to maintain a record of every customer service-related contact in one place -- emails, chats, and customer calls.
Recommendations to others considering the product:
I would definitely consider switching to Zendesk over older legacy systems, or less expensive ticketing systems. This is an instance where you get what you pay for; though some of the Zendesk licenses can be a bit expensive, it's a tremendously useful tool to free you from the chaos of email or hacked-together ticketing systems.
Easy to use, comprehensive ticketing system
What do you like best about the product?
Modular, easy to adopt and eye pleasing user experience.
Ability to combine team instances.
Ability to combine team instances.
What do you dislike about the product?
Price. By far the most expensive ticketing system I've used.
What problems is the product solving and how is that benefiting you?
Ticket tracking, problem solving.
Zendesk is the best ticketing system out there.
What do you like best about the product?
The best thing about zendesk is how versatile it is when completing multiple projects. You can set up different views and alerts that can really help you stay on task while holding other accountable as well.
What do you dislike about the product?
The only negative thing I can say about Zendesk is that the mobile app isn't as great as the desktop site (which is to be expected) Especially with drop down menus the app is hard to work with.
What problems is the product solving and how is that benefiting you?
I'm able to handle multiple tickets at a time, and having a way to remotely talk to members without having to give them your personal information is key in an industry like ours.
Recommendations to others considering the product:
Work on the mobile App
Great but can be complicated for first time users
What do you like best about the product?
Really easy to track incoming tickets and segment them into separate categories (depending on your type of service/business).I also really like how we can tie it into our Help Center and easily input help articles into our tickets to customers.
What do you dislike about the product?
Tracking agent's usage can be frustrating. The ratings system isn't great and it's hard to review tickets when you have massive amounts coming in.
What problems is the product solving and how is that benefiting you?
Providing excellent customer service to our merchants! Fast and efficient communication is key to keeping them happy!
A good ticketing system but not for a large enterprise outfit
What do you like best about the product?
The interface to see tickets is easy to use interface for both the helpdesk personnel and the supervisors of the helpdesk. For the personnel entering a ticket, it is fairly easy and quickly achieved.
What do you dislike about the product?
Not a very bad, dislike more of a wish. With the setup of new users, you can set people up quickly which is good. However, if the person setting up the users does not fill in all the needed information the tickets created by them get dumped into a large pool. I wish that it made the users set all information up so tickets go to the correct location vs. having to go back to set the user up again after the fact. basically, prevent people from being lazy at setup time.
What problems is the product solving and how is that benefiting you?
Helpdesk is very good overall for putting tickets in so solving issues for the end user and tracking the changes is the main reason for it.
Recommendations to others considering the product:
Make sure you do your homework as with any software. Really know what you need and want it to do. they will not assume you wanted "feature D" while talking about other features.
showing 5,301 - 5,310