Zendesk Suite
ZendeskReviews from AWS customer
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Quick to pick up, great at tracking issues
What do you like best about the product?
Working for a medium sized tech company with multiple clients in the restaurant bushiness, it is imperative that we track all issues that may occur at businesses that utilize our product across the nation. ZenDesk Support allows for us to do just that with ease. Very easy to assign tickets to internal agents and track issues. Not only that, the interface connects directly with our email system to allow us to communicate and track all communication between internal workers and the locations reporting tech issues. ZenDesk is an essential tool for resolving all tech issues that our customers may encounter.
What do you dislike about the product?
It would be nice if there was a more helpful training tool integrated within the software, with some training guides on how to setup different tools within the application. That being said, help tools are available, but you really need to know what you are looking for to find the solution to the issue you are looking to figure out.
What problems is the product solving and how is that benefiting you?
Tracking and managing all tech issues our clients encounter while they may be using our product.
Recommendations to others considering the product:
Highly recommend, meets all requirements and tracks everything we need it to track, thus making the resolution of any tech issues our clients encounter that much easier.
Awesome service
What do you like best about the product?
Used Zendesk services for several years, I found that the staff was knowledgeable, the report was Amazing and the ease of configuration was bar none one of the easiest I have ever used.
What do you dislike about the product?
When outages occur it would be great if they had a more proactive notification system when a POD goes down.
I dont want to login and see it.. I want a text message to let me know
I dont want to login and see it.. I want a text message to let me know
What problems is the product solving and how is that benefiting you?
we solved issues with not being able to make an incident management system internally, it solved a gap of data on call drivers and hence making it easier to build business cases on required cases.
Recommendations to others considering the product:
Watch the tutorials and read the FAQ's
Fantastic Ticket Platform
What do you like best about the product?
I love the ease of navigation and the ability to work on multiple tickets at the same time. Creating views that allow you to create different ticket queues for different types of issues is extremely useful.
What do you dislike about the product?
I've had a lot of instances, more than I would like, where Zendesk was entirely down and we were unable to respond to tickets in a timely fashion. Maybe better server support would be needed.
What problems is the product solving and how is that benefiting you?
Zendesk provides an extremely reliable tagging system that allows you to tag every instance of a particular type of issue, and tally them up so you can improve UX with a product.
Recommendations to others considering the product:
Create views and use tags to follow issues as they happen.
Solid Tool
What do you like best about the product?
Very solid and organized. Good feature like how to add a hyperlink
What do you dislike about the product?
No option to add saved replies available
What problems is the product solving and how is that benefiting you?
Using it to solve eaters complaints
Recommendations to others considering the product:
Easy to use and communicate with customers
A bit confusing
What do you like best about the product?
There is soooo much content in ZenDesk, which is great. Everything is recorded, and the program works to associate callers with certain accounts.
What do you dislike about the product?
Similar to my answer about what I like, since there is SO much information, it is really complicated and confusing to find stuff.
What problems is the product solving and how is that benefiting you?
I am able to track all of the calls that the Customer Care team makes, which helps me consult with the restaurant clients.
Zendesk
What do you like best about the product?
I like it's simplicity and how quickly I get a response
What do you dislike about the product?
No cons I can think of pretty great so far
What problems is the product solving and how is that benefiting you?
Quick turn around when there are IT related issues
Recommendations to others considering the product:
Great way to resolve any IT related issues
Zendesk
What do you like best about the product?
We use zendesk for our help deal related issues. To support engineers with any questions
What do you dislike about the product?
I don’t dislike anything, it’s actually one of best in market
What problems is the product solving and how is that benefiting you?
Helps engineers get resolution on their devices.
Raise request
Chat application
Raise request
Chat application
Lacks so many essential features and obsolete UX & UI
What do you like best about the product?
It's really quite easy and simple to onboard and uses. If you're using Enterprise plan then there's always chat support for you. Widely used Customer Support tool with a focus on productivity and team response metrics. It's highly scalable.
What do you dislike about the product?
Their support at Tier 2 and Tier 3 levels. No chat support for initial paid plans and very outdated UI & UX. A quite costly plan in comparison to other market players.
What problems is the product solving and how is that benefiting you?
We're using Zendesk Suite Pro for the customer support mostly by email ticketing system for RTIwala clients. Though also using for Social Customer Support via Facebook and Twitter.
Recommendations to others considering the product:
If you're a bug enterprise focusing more on productivity of your Customer Support Team then this tool is for you as Zendesk is more Team meterics then customer satisfaction.
Zendesk Support Review
What do you like best about the product?
Nice & fast correspondence response. Having good presentation with ease of use. Every one can use it easily.
What do you dislike about the product?
Why did but so many new comers didn't know what is this ? Must have to give advertise with a good clarification.Otherwise a lot of business people are away from so many software's. They didn't know which software we have to use where except engineers.
What problems is the product solving and how is that benefiting you?
Email services are providing better .Receiving emails instantly.
Recommendations to others considering the product:
I think it will run nicely if they will advertise it properly.
Great Help Desk Ticket Support System
What do you like best about the product?
I personally love the integration of Zendesk into my proactive monitoring software the I use called Watchman Monitoring. When an issue arises, the application automatically opens and assigns a ticket to me and I then can act on it rapidly depending on the urgency.
What do you dislike about the product?
In the past, there were many outages for the server that my Zendesk instance was running on. Luckily, they seemed to have corrected that and downtime is scarce.
What problems is the product solving and how is that benefiting you?
I am trying to automate a lot of the daily tasks and also cannot keep on checking on the computer status manually. Zendesk allows me to keep track of open tickets and track the time spent on each ticket. Automating a lot of this process has freed up some time!
Recommendations to others considering the product:
If use another third party application that interfaces with Zendesk much time will be saved to focus on the important priorities. I would also definitely recommend enabling 2FA once you set up your product.
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