Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk review for costumer service
What do you like best about the product?
It`s easy to use and provides you a lot of options to help the costumer
What do you dislike about the product?
it might be slow sometimes and makes us to take longer to respond the costumer
What problems is the product solving and how is that benefiting you?
Delivery issues of a food delivery company
Prepare yourself for the slowest customer support ever.
What do you like best about the product?
What they could've provided us. They have some really great product and solution it just take forever to setup and the customer support is really bad.
What do you dislike about the product?
Support and customer service in general. I've been wasting my time for more then a month now trying to make it work whit our "special case" because every time i send an email, they take 4-5 days to reply and when they do, its never a straight to the point answer. Worst customer service i've experienced in a long time.
What problems is the product solving and how is that benefiting you?
None
Recommendations to others considering the product:
Start setting it up a couple of month before you actually need it because they are NOT in a hurry and it can take more then a month to settup if you are not their "typical customer".
Field customer issues from a variety of sources, abstract them all into a common interface.
What do you like best about the product?
A customer can have a problem yet post about it anywhere, e.g. Facebook, email, an online form, StackOverflow, or GitHub. What I like best is how Zendesk pools it all into one place with a common interface.
What do you dislike about the product?
For every ticket you look at, it opens a new tab within its interface, I just want to take a gander, even if I open the ticket in a new browser tab, it still occupies a tab within its interface, too. I then have to x out all the tabs of tickets I'm not actually interested in at the moment. Very cumbersome, irritating, frustrating, and wasteful.
What problems is the product solving and how is that benefiting you?
Taking care of customer problems of any kind. Of the benefits are: linking to a ticket when I myself need support from either an SME or a higher echelon within the company, easily searching tickets to find if similar problems have been addressed (if so, how?).
Versatile, configurable, difficult to grow with
What do you like best about the product?
I like how configurable this solution is and how many things you can integrate within it. The knowledge base is easy to set up and Zendesk's knowledge base is easy to follow and find answers to anything that you can think of.
With all of the integrations available, it makes using other softwares easy and smooth to have this solution implemented with it.
With all of the integrations available, it makes using other softwares easy and smooth to have this solution implemented with it.
What do you dislike about the product?
This solution is difficult to grow with. You can configure the inboxes, views, users, macros, ect. But once a company reaches a certain size, it can get a bit jumbled on how to best separate teams within each of those configurations.
What problems is the product solving and how is that benefiting you?
Customer Support
We enjoy having the history of tickets and being able to utilize the custom fields to help with reporting. It has helped us track our SLAs and customer satisfaction over a long period of time
We enjoy having the history of tickets and being able to utilize the custom fields to help with reporting. It has helped us track our SLAs and customer satisfaction over a long period of time
Awesome Tool!
What do you like best about the product?
As a Support Specialist, my entire workflow is run within Zendesk. It is a great tool to answer clients fast and efficiently and track metrics!
What do you dislike about the product?
Images uploaded within the tickets are sometimes morphed. It’s okay, just a bit inconvenient.
What problems is the product solving and how is that benefiting you?
Our clients are able to communicate with our support team with minimal delay!
Get for customer support/service!
What do you like best about the product?
I like that zen desk makes it easy for customers and clients to submit a ticket and easy for us to track and view them.
What do you dislike about the product?
There isn’t much I don’t like about zen desk. The only suggestion I can think of is maybe to provide some tutorials on how to use best.
What problems is the product solving and how is that benefiting you?
Track issues, questions, needs of our clients through one portal and be able to respond and address those tickets.
Recommendations to others considering the product:
Give it a try!
Easy to use!
What do you like best about the product?
Recently I moved from a regular user to an admin user. I like that you can easily search for tickets and add updates or close. Easy to track and CC others.
What do you dislike about the product?
I dislike that as an admin user I can no longer rate others who are working tickets that I have submitted.
What problems is the product solving and how is that benefiting you?
We have recently used Zendesk as a way to track member complaints for our service surveys. We trigger a file based on the Zendesk tickets.
Zendesk is A+!
What do you like best about the product?
I like the customization of the interface along with the robust search function that allows for me to quickly access all tickets; additionally, I am a huge fan of the reporting and design functions that also let me view data and generate reports through their Insights page.
What do you dislike about the product?
There really isn't much in terms of complaints on my side regarding Zendesk. It's extremely reliable, easy to use, and always handy.
What problems is the product solving and how is that benefiting you?
We are solving the IT ticketing system along with other administrative departments which helps organize and find what we've worked on over the years.
Recommendations to others considering the product:
I would absolutely recommend Zendesk to other organizations who are in need of a solid ticketing and incidence system. It is very reliable, easy to use, and user friendly.
helpful for all interaction types
What do you like best about the product?
whether a customer wants to contact us via phone email or chat, zendesk has us covered. also allow us to track or tickets for commons issues and errors
What do you dislike about the product?
sometimes the search results do not tield what i am looking for or pull tickets when i know the search term is included
What problems is the product solving and how is that benefiting you?
tech supportm customer inquiries, bug resolving
Zendesk is AH-MAZE.
What do you like best about the product?
It is so unbelievably easy to use! I don't have any 1 best thing - it's all great!
What do you dislike about the product?
Honestly, there isn't anything that I dislike.
What problems is the product solving and how is that benefiting you?
We use it as our main channel of support for all of our customers to document any issues that they experience.
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