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Super easy and efficient
What do you like best about the product?
Zendesk is a very competent ticket management software that provides an easy interface.
Just watch out for the price and make sure you're getting the features you need.
Just watch out for the price and make sure you're getting the features you need.
What do you dislike about the product?
Slightly more expensive than the competition.
What problems is the product solving and how is that benefiting you?
It really helped me to keep all my customers emails and tasks organized and make sure that I'm on top of my workload. With other software it is easy to lose track and forget to reply to emails, but not with this app!
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Great.
What do you like best about the product?
The threading of cases and the tagging available.
What do you dislike about the product?
I don't really have anything I dislike for the work I use it for.
What problems is the product solving and how is that benefiting you?
Keeping track of customer concerns.
The best work memory
What do you like best about the product?
I always recommend people to use Zendesk when it comes to customer service. Super easy to set up, simple to use, and it helps the company to increase the sales by providing excellent customer service.
What do you dislike about the product?
I love Zendesk but only issue happened before was two rep answered the same questions and neither of them realized the question has been answered twice, in different ways!
What problems is the product solving and how is that benefiting you?
Customer service and clients support. Happy customers and clients are one of the most important part in our business.
Recommendations to others considering the product:
all good
Answering email tickets made easy
What do you like best about the product?
It user friendly, the interface is clean and everything is so easy to see.
What do you dislike about the product?
there is not built in email templates, i guess its nice to have. When i use the advanced search button and filter the tickets from there, i cannot arranged them alphabetically. I can only do that when i click on "unsolved tickets". Also the system doesn't automatically merge tickets with the same email.
What problems is the product solving and how is that benefiting you?
Answering and managing customer emails. It more organized than the regular email.
Recommendations to others considering the product:
Well its a nice-to-have, especially when you think about hiring a lot of VAs to answer your emails.
Zendesk makes customer support easy and excellent!
What do you like best about the product?
Easy to use, cost effective, in-depth reporting and analysis of data. Everything is easily accessed via the dashboard. Allows for full accountability of support staff. Feedback features are great and allows the customer to rate their experience and provide detailed information regarding their call or email.
What do you dislike about the product?
Some features are clunky. Tags can sometimes be difficult to work with. VOIP is sometimes poor quality and makes it difficult to communicate, which requires the support agent to disconnect the call and call back.
What problems is the product solving and how is that benefiting you?
We needed a way to easily take support calls and emails, answer and follow up with customer inquiries, and maintain reports on those interactions. Zendesk keeps our customer support organized, helps our support staff stay on top of requests and issues, and provides feedback via in-depth reporting to help us improve our support service.
Recommendations to others considering the product:
We are a small company. I don't know how well Zendesk scales, but our experience using the software has been excellent overall. I highly recommend Zendesk as a support solution.
Zendesk an amazon support tool
What do you like best about the product?
I love how easy it is to use to answer support tickets with my clients. We use it to tag specific questions to track how we can improve our software and also do give our clients phone support
What do you dislike about the product?
I dislike that the phone support keeps crashing whenever we try to make calls. My team always has to restart the program.
What problems is the product solving and how is that benefiting you?
We are solving problems with technical issues. We tag all tech problems in zendesk and our engineering team checks these tags to see how we can make improvements to our application and improve future iterations.
Recommendations to others considering the product:
Improve the calling system.
Easy and Organized
What do you like best about the product?
I like that I can keep everything in one place. It's easy to find a previous inquiry and respond quickly
What do you dislike about the product?
Some times things can get a little lost in the shuffle. I try to keep all relevant issues in one ticket
What problems is the product solving and how is that benefiting you?
E commerce issues while I administrate stores for sales reps. This way I don't have to scroll through emails to find what I need
ZD Review
What do you like best about the product?
I like that I can speak to customers and colleagues on the same platform
What do you dislike about the product?
None--it's a great service and I would recommend to co-workers and friends!
What problems is the product solving and how is that benefiting you?
CS, sales issues
Recommendations to others considering the product:
For CS teams, this is great
Not sure if I would use Zendesk again
What do you like best about the product?
Zendesk seemed to work well for customer support emails. It suited its purpose as a start up program when starting my business. There is not much that I like best about it. It was just OK to use. A great starter program for someone just starting out. I was just looking for other things like apps to make the work flow better. It did work pretty well for just basic email handling for my company. It is a good starter program for a new business until they grow out of it.
What do you dislike about the product?
I have had better with another platform instead of Zendesk. I found it to be somewhat slow and glitchy and I even had trouble using the search function. We could never get Zendesk to properly load the shopify apps while we used it. I doubt I will ever use it again. I really needed this function to work and we could never get it to sync properly so we were forced to search for a different program to use. I would have kept using it if the apps would have worked.
What problems is the product solving and how is that benefiting you?
After switching to a different program and no longer using Zendesk, I have found that there is not much that I miss from my work and experience with Zendesk. I feel I had more trouble using it than I did being able to work and assisting customers. It slowed my company down instead of helping it.
Recommendations to others considering the product:
Check out other programs before commiting
A Great Solution for Helpdesk and Knowledge Base
What do you like best about the product?
By being able to customize views, ticket fields, tags, macros and more, you can quickly categorize and prioritize all the tickets that come in. And yet the default Zendesk behavior works great just as well, so you can really decide how complex you want your setup to be.
What do you dislike about the product?
There's really not much to say. I guess my only tiny complaint would be that there are so many features available, it can be slightly daunting at the beginning. But, as soon as you know what you're dealing with, it's incredibly powerful.
What problems is the product solving and how is that benefiting you?
We needed a helpdesk solution to handle any incoming complaints about our software / hardware in the company. Zendesk offered an easy way for our users to submit requests (by email!) and a powerful interface for agents to use to resolve those issues. It's easy to communicate back and forth, and the status categorization, as well as the customizable views means that my team is always well aware of everything that needs to be done. It has become such a great solution that we actually signed up for a second account to be used as a communication platform for working through a queue of requests with our graphic designers.
Recommendations to others considering the product:
Zendesk offers a lot of functionality, but it might not always be something that you need. Pay close attention to the features included in each type of license. You might be paying for more than you want.
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