Zendesk Suite
ZendeskExternal reviews
6,476 reviews
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Zendesk Support Review
What do you like best about the product?
Nice & fast correspondence response. Having good presentation with ease of use. Every one can use it easily.
What do you dislike about the product?
Why did but so many new comers didn't know what is this ? Must have to give advertise with a good clarification.Otherwise a lot of business people are away from so many software's. They didn't know which software we have to use where except engineers.
What problems is the product solving and how is that benefiting you?
Email services are providing better .Receiving emails instantly.
Recommendations to others considering the product:
I think it will run nicely if they will advertise it properly.
Zendesk is a pretty good product but they have terrible support
What do you like best about the product?
Zendesk does what it's supposed to do for and it does it well It's designed very well and it's good for big companies like enterprises it helps tremendously with managing our cs requests
What do you dislike about the product?
Because it has so many features and is so complicated it could take forever to finally get everything how you want and they have like no support or customer service to help with this matter
What problems is the product solving and how is that benefiting you?
We use zendesk to help with our customer service requests
Recommendations to others considering the product:
Research into Zendesk and really get to know the product before paying the 5$ monthly
Zendesk does the job
What do you like best about the product?
I like that you can easily track a project and you can communicate internally within the ticket.
What do you dislike about the product?
The view is very standard and linear. If a ticket gets a lot of responses, it can be difficult and clumsy to view all of the responses.
What problems is the product solving and how is that benefiting you?
We are a large school district and everyone (teachers, students, parents, admin) have access to create a help desk ticket. Zendesk helps us keep track of all of those tickets and makes it easy for all stakeholders to communicate about the issue.
Great services, but is a little slow
What do you like best about the product?
I like how you see all of the messages and who has responded to each. The most helpful feature is after you respond, having the ticket bumped to the top when the customer responds. It is also very easy to transfer a ticket to someone else within Zendesk.
What do you dislike about the product?
I don't like how slow it is. Especially when I search for a specific message, it takes a while. It would also be helpful if the system could look up the customer's order automatically using name/order number. This would save a lot of steps on the business side.
What problems is the product solving and how is that benefiting you?
We are solving customer service response times (since customer service is based on West coast, timing doesn't work with phone calls). We also can search previous tickets we have solved.
Zendesk is great but could use some improvements
What do you like best about the product?
I really enjoy how user-friendly Zendesk is and the organizational aspects. The formatting options for replies are simple and easy to use. I especially like the option of seeing conversations vs the events of a support ticket.
What do you dislike about the product?
The API for integrating our help center and KCS is quite buggy and does not always work as designed. When pulling data you cannot pull a certain range and choose to eliminate tickets with a particular tag which is difficult for reporting purposes.
What problems is the product solving and how is that benefiting you?
Providing efficient and quality support. The ability to assign priorities to tickets is extremely helpful as we have moved to a demand-driven support model for our support partner network.
Recommendations to others considering the product:
Pay attention to what your business needs are and clearly outline what you would need and schedule a demo with Zendesk so you can get the best idea of how this product will work for you and your team.
Zendesk Review
What do you like best about the product?
Macros make responding extremely quick and easy, ability to sort tickets by tags
What do you dislike about the product?
Unable to sort tickets by emails coming in, which would be useful when you have frequent people writing in. Loading queues are extremely slow, next ticket feature always skips tickets, overall the platform is the slowest of all that I use.
What problems is the product solving and how is that benefiting you?
Customer support issues that users write in, time sensitive issues as well as issues that involve investigation.
Great GUI on front end and good software on backend
What do you like best about the product?
I like the GUI the best. The GUI looks very smooth and fresh which makes users feel better about using the software. The GUI on the site makes it easy to submit tickets, manage tickets, and view different reports.
What do you dislike about the product?
I dislike the phone app. I feel more limited when I use the phone app due to the lack of functionality within the app.
What problems is the product solving and how is that benefiting you?
It makes managing helpdesk support much easier than just using email.
Recommendations to others considering the product:
Give it a shot. The GUI is very user friendly which makes me users feel better about submitting tickets using the software vs emailing IT or just calling them.
Easy to use software for the workplace
What do you like best about the product?
I like this software because it's simple and to the point. Customers seem to like the interface as well as staff. There are a lot of options which I as a techsupport user dont get to see inthe back end however the term small but mighty applies to this in my opinion for sure.
What do you dislike about the product?
I have yet to come across any dislikes. There is occasionally a mixup in settings however i believe that is user error more than system error.
What problems is the product solving and how is that benefiting you?
Customer support is made easy. If customers are happy, our job is so much easier.
Recommendations to others considering the product:
I recommend giving it a try. You've really nothing to lose and so much to gain.
It's powerful, but complicated and slow.
What do you like best about the product?
You can customize a LOT with triggers to automatically triage your tickets.
What do you dislike about the product?
The website gets really slow. ZenDesk Talk seems a little half-baked.
What problems is the product solving and how is that benefiting you?
It's helped us keep in contact and manage our Salad a lot easier! Email shouldn't be used for support requests.
Recommendations to others considering the product:
Explore other options! They may be much cheaper.
Zendesk knowledge base and support ticket system
What do you like best about the product?
Knowledge base and generous trial period
What do you dislike about the product?
trigger rules didn't work smoothly at first
What problems is the product solving and how is that benefiting you?
support tickets organization and the knowledge base trains the answer bot in the future
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