Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Zendesk Sensei
What do you like best about the product?
Love Zendesk. It allows me to quickly and efficiently support customers needs.
What do you dislike about the product?
Nothing, I am pretty satisfied at the moment.
What problems is the product solving and how is that benefiting you?
I use Zendesk to run customer support for a children's app.
- Leave a Comment |
- Mark review as helpful
Zendesk one of the best support platform
What do you like best about the product?
I like how it was made and very easy to collaborate with other people to support your clients
What do you dislike about the product?
I dont like the queue on how it was repeatedly goes back to your list after you dispose the ticket
What problems is the product solving and how is that benefiting you?
Provide quick escalatations and collaborations with.m other team
Recommendations to others considering the product:
I recommend this if you are looking for email service support. very customizable and easy to make escalations by adding macros on it
Zendesk Review
What do you like best about the product?
Integration with other softwares and services
What do you dislike about the product?
Ability to organize and filter inbox to maximize automation
What problems is the product solving and how is that benefiting you?
improving customer experience
It does the job
What do you like best about the product?
Zen desk chat works great. Connection rarely drops with customers, it allows for quick communication, and it is simple to use.
What do you dislike about the product?
Doesn't allow for multiple chats at once, but it's ok.
What problems is the product solving and how is that benefiting you?
Connectivity problems with customers. Benefits include quicker turn around times for solving their problems.
Zendesk chat call center
What do you like best about the product?
Easy to use, intergrated with company web, management and report.
What do you dislike about the product?
all of function are helpfull and satisfy my requirement. So there is no any comment dislike.
What problems is the product solving and how is that benefiting you?
Contact with customer, open case. This is very easy to followup customer satisfaction.
Customer Service System
What do you like best about the product?
I like that you can listen to live calls while an agent is on the phone with a customer
What do you dislike about the product?
I do not like some of the reporting features, they are not always accurate
What problems is the product solving and how is that benefiting you?
We are able to answer more of our incoming calls from customer with this system than we previously could with a different system
Recommendations to others considering the product:
I like the look and the layout of zendesk its ease of use and the admin features
Best ticketing system period
What do you like best about the product?
My favorite is the standard that Zendesk has set in the market so integration and their API is top notch.
What do you dislike about the product?
Sometimes they are slow to implement new functionality that is really needed by user requests.
What problems is the product solving and how is that benefiting you?
This is our main way of taking in customer feedback, input and bugs and keeping track of support. Being able to integrate it into JIRA and our other products has given us a clear way to communicate to customers and keep them in the loop when we update our service to address their needs. Customers love to be kept in the loop and feel like their requests are heard.
Recommendations to others considering the product:
If you want to use a tool that can be integrated and customized with a rich set of applicaitons (both 3rd party and custom) as well as a great REST API, this is the product to choose.
It does the job
What do you like best about the product?
Zendesk seems to easily enable us to track our work and also has decent search functionality so that we can find similar issues to some of those we might be facing quickly. In that respect, though, it's only as good as its users.
What do you dislike about the product?
I seem to sometimes have technical difficulties, and I'm still hesitant to completely communicate things within a ticket as I'm often concerned my updates aren't always going to the appropriate people.
What problems is the product solving and how is that benefiting you?
Zendesk does help our team to pull reports that are important to our clients and important to measure our internal success and efficiency; however, I do think we could probably use it even better, and there are probably even more elements to it that perhaps we aren't aware of or don't use to the fullest extent.
Great through email - unable to use online
What do you like best about the product?
My experience with this system is great through the email portion, everything sent in an email with the correct ticket linkage will be correctly populated into the ticket online.
What do you dislike about the product?
This might not be the fault of zendesk but I am unable to log in online to log a ticket. I should have a login but was never given one.
What problems is the product solving and how is that benefiting you?
This helps us communicate with our infrastructure team who are mostly working remotely.
Productive and easy to use system
What do you like best about the product?
I enjoy the layout of the system and it's features. The blended apps that are offered makes things a lot less time consuming when you work with different sites.
What do you dislike about the product?
There is nothing that I dislike but one improvement I would request is the ability to control incoming chats meaning the amount received at a time.
What problems is the product solving and how is that benefiting you?
We use Zendesk to assist our customer with a number of different needs one of which is placing order.
showing 5,421 - 5,430