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Zendesk has been a step up from our previous ticketing system
What do you like best about the product?
We are now able to easily add end users to tickets. They see all our updates through emails as well as follow up calls.
What do you dislike about the product?
The service itself is hosted on the web. We would like the option to house the application inhouse.
What problems is the product solving and how is that benefiting you?
Zendesk helps up keep track on IT related issues within our organization. It has helped us prioritize our tickets so that our limited resources are focused appropriately.
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Best in class for customer support
What do you like best about the product?
Zendesk is an incredibly easy to use and modern customer support system that will allow your agents to focus on helping the customers and not fighting with a complex system.
What do you dislike about the product?
Triggers and automatons, while powerful, can be a little tricky in setting up. Be sure to take the time to understand what they do.
What problems is the product solving and how is that benefiting you?
Zendesk allows you to organize the mountains of customer emails that come in, answer them and then keep track of what customers are saying.
Was Ok, very very expensive
What do you like best about the product?
I liked that it was user friendly and quick
What do you dislike about the product?
It was lacking in the feature department .
What problems is the product solving and how is that benefiting you?
Help Desk support, answer customer questions and complaints
Great interface but very limited
What do you like best about the product?
I love how quick the interface is and how easy it is to see all the comments and updates. Very easy to use too.
What do you dislike about the product?
The reporting too is so limited . If you're just looking to see who's closing tickets thats fine but nothing else can be reported. Trying to export a lost of tickets is tough since tickets are archived.
What problems is the product solving and how is that benefiting you?
Case management
Zendesk Chat, simple, easy and intuitive
What do you like best about the product?
I have been using Zendesk Chat for about 3 years, it really seems to me the best support system for your web. I tried several software but they put the web slow, since I met Zendesk Chat we adopted it in our company. It really is easy to customize. And simple to use.
What do you dislike about the product?
I think they should place more trigger in the different plans they have, as well as add more reports to the platform. Also the history that is left I think should be for much longer.
What problems is the product solving and how is that benefiting you?
- Permanent chat on our website
- Direct support.
- Load speed in relation to other online chat systems.
- Basic statistics in the reports but that still help the decision making.
- Direct support.
- Load speed in relation to other online chat systems.
- Basic statistics in the reports but that still help the decision making.
Great platform to track tickets and stay organized
What do you like best about the product?
- Easy to understand interface
- Tons of custom fields that can be changed to suit the team or business
- Easily integrated into our internal CRM. At any moment, I can click into an account and "View Calls" and see every internal and external ticket/e-mail with a customer. Makes it easy as a trainer to interact with our company's support team
- I've also been working on a help center which will be run through Zen Desk.
- Tons of custom fields that can be changed to suit the team or business
- Easily integrated into our internal CRM. At any moment, I can click into an account and "View Calls" and see every internal and external ticket/e-mail with a customer. Makes it easy as a trainer to interact with our company's support team
- I've also been working on a help center which will be run through Zen Desk.
What do you dislike about the product?
- Sometimes we receive spam tickets which are not associated with an account but Zen Desk requires an account ID. I wish when inserting a particular Macro, it would allow the ticket to go through without a business ID. To be honest, there aren't many things I can complain about with the platform.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to keep track of all customer interactions within the various departments within our company. I'm not even sure of any other softwares or programs that could take Zendek's place.
Zendesk-Great tool for helpdesk
What do you like best about the product?
Ease of use and ability to integrate with other applications.
What do you dislike about the product?
Layout of fields.on desktop version of Zendesk can be improved a bit.
What problems is the product solving and how is that benefiting you?
Help desk and customer service is now easier using Zendesk.
User friendly
What do you like best about the product?
The ease of use was the best part about this software. I also really like the tracking and live analytics feature - it helps me provide customers with better service because I can see their information right there.
What do you dislike about the product?
I did not like how new chats get created every time the chat gets disconnected. I wish the software will automatically recognize the user and continue with the previous chat after being disconnected.
What problems is the product solving and how is that benefiting you?
We use Zendesk Chat to allow our users to communicate with us any issues they are having with our product. We also are able to provide better customer support by being easily accessible to our users and they can ask questions anytime!
Recommendations to others considering the product:
Zendesk Chat is a great addition to your customer support needs!
Simple communication
What do you like best about the product?
Easy to communicate with my colleagues. As an online English teacher, I need fast answers and this helps me speak right away with someone.
What do you dislike about the product?
Too simple of a design. Needs updating.
What problems is the product solving and how is that benefiting you?
Fast communication
Great task tool
What do you like best about the product?
It was easy to use and visually appealing.
What do you dislike about the product?
It was a little dated in terms of navigation
What problems is the product solving and how is that benefiting you?
See tasks and projects across the organization and assign roles to each task leader
Recommendations to others considering the product:
N/a
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