Zendesk Suite
ZendeskReviews from AWS customer
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One of the best ticketing systems
What do you like best about the product?
Easy to create and use macros. Routing of tickets is painless. Slack integration for ticket notifications. App is easy to use. Group ticket views.
What do you dislike about the product?
Would be nice to have better text formattibg options.
What problems is the product solving and how is that benefiting you?
As a ticketing system, hard to beat.
It’s user friendly and the reporting is decent
What do you like best about the product?
It’s user friendly, inviting and does not obstruct the website and the ability to do other things
What do you dislike about the product?
Some functionality is not able to be customized to what our company needs.
What problems is the product solving and how is that benefiting you?
It’s another way for our customers to communicate and ask questions. Allowing us to interact with more people.
User friendly ticketing system
What do you like best about the product?
Zendesk is an excellent tool for the management of requirements or requests. It facilitates the management within my Support Center. It allows to automate response to our customers. Also, customize the tool according to the type of company. From this tool I manage to serve the internal and external clients of my organization. As well as, send satisfaction surveys once the support is finished.
What do you dislike about the product?
It's almost impossible to find something I dislike about Zendesk. I almost never hear any of the support folks complain about it, nor have I run into any problems using it myself
What problems is the product solving and how is that benefiting you?
With this program it is easy to solve our problems with customers, it keeps all the tracking from the very beginning of the issue to the end. This allows us to integrate with several other applications.
Great ticket management that works with a lot of other apps
What do you like best about the product?
Zen desk is our main ticket system. It’s so simple to manage contacts and tickets with Zendesk.
What do you dislike about the product?
The only thing I dislike is that the app integrations don't work all the time.
What problems is the product solving and how is that benefiting you?
We handle live chat, phone and emails using different applications but we can use zendesk to manage all the tickets and customer interactions.
Pleasant experience
What do you like best about the product?
The modern an quirky design. Priority change and the chat.
What do you dislike about the product?
I am very happy with the product; have not used it intensely but I had a good experience in my shot internship.
What problems is the product solving and how is that benefiting you?
IT
Powerful Software
What do you like best about the product?
Zendesk is in my opinion the best customer service ticketing software. There is a huge library of extensions letting you have all your customer service in one. You can have facebook messages, emails, youtube comments, etc.
What do you dislike about the product?
Zendesk doesn't have the same visual appeal compared to other software like Freshdesk. It is very intuitive and can take a while to setup.
What problems is the product solving and how is that benefiting you?
Zendesk organizes all our customer service messages under one page. We can also monitor each agent and their performance.
Love Zendesk!
What do you like best about the product?
It is very easy to use and find critical things.
What do you dislike about the product?
Sometimes, I have to go in a different way to access tickets.
What problems is the product solving and how is that benefiting you?
Streamlined communication internally and with clients.
Recommendations to others considering the product:
It is a great customer support resource.
Zendesk for eCommerce
What do you like best about the product?
As a quick moving lean eCommerce startup we needed a solution prior to launch to centralize our customer support. We have systems in place that handle the commerce, marketing and social interactions with our customers, but knew we needed a centralized platform at launch for customer service requests. Launching with forms to emails and manual spreadsheets would not cut it. Zendesk is a solid global company that has a palatable entry cost that allows us to centralize our CS services while starting small yet can grow with us as we add to our agent base and customer facing support services in the future.
What do you dislike about the product?
It would be nice to have our core team of admins at a higher service level while allowing us to add limited functionality agents at a lower price. As it stands, all users are the same price per service level you subscribe to. They have "lite agents", but these are for internal collaboration only and can not directly service client tickets.
What problems is the product solving and how is that benefiting you?
We are building out our instance to allow us to outsource our CS, while maintaining direct oversight of interactions with our customers and the business processes that are being used to service their requests.
Recommendations to others considering the product:
Review their price sheet and watch the demo video, but before purchasing talk to their sales department. Explain your business, initial needs and use cases as well as how you think you will need to expand your customer service in the future. With this information they are willing to work with you so that you only pay for what you need now while building out a future growth path for you. No sense in over-paying from the start for features you will not utilize.
Not too bad
What do you like best about the product?
Its quick and easy, provides assistance when needed
What do you dislike about the product?
Can lag sometimes but overall works fine
What problems is the product solving and how is that benefiting you?
helping customers with their needs theough zopim chat
ZenDesk Support - works wonderfully for our Silicon Valley company!
What do you like best about the product?
The thing that I like best is the ease of use as well as the organization that the system provides. Within seconds you can locate a client and all history on that client sorted by date, request type, employee who helped them, etc.
What do you dislike about the product?
The only complaint I have is that you can only have one child ticket linked to a parent ticket. Zen Desk - please add the ability for multiple child tickets!
What problems is the product solving and how is that benefiting you?
Organization, collaboration, live chatting, extensive statistics, customer surveys
Recommendations to others considering the product:
Use the ZenDesk community!
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