Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The tool you need for tickets in your company
What do you like best about the product?
Easy to use, is very intuitive i can find every menu in just a second, nice interface that will help you to work more happily.
What do you dislike about the product?
Sometimes i don´t notice when there is a notification.
What problems is the product solving and how is that benefiting you?
Managing tickets that customers of my company are creating related to IT issues.
Recommendations to others considering the product:
Compare this tool with others in the market, ask for a trial version and see if it fits in your company.
Zendesk review
What do you like best about the product?
I like that customer interaction through email, phone, social media, etc..can all be used through Zendesk. In addition, Zendesk provides analytics which is awesome.
What do you dislike about the product?
Sometimes there can be bugs and it is difficult to chase them down for an update.
What problems is the product solving and how is that benefiting you?
Customer relationships through communications and customer support through troubleshooting.
Recommendations to others considering the product:
If there seem to be bugs, call customer support immediately. Even if there isn't a problem it is best to get them on the line to troubleshoot issues in the event that there is a potential issue.
Super customizable, but sometimes hard to use
What do you like best about the product?
I like that you can make Zendesk do pretty much anything you want, as long as you know the best way to manipulate the software. It can sometimes require workarounds, but anything can be achieved in the end.
What do you dislike about the product?
It's not always intuitive to set things up, from triggers to reports. More "English-language" customization menus would go a long way to improving usability.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support to manage our help requests from customers. It helps us stay organized, manage processes, and get the data that we need to make business decisions.
Recommendations to others considering the product:
Definitely sign up, but don't be mistaken- your setup will take longer and be more complicated than you expect.
Zendesk was a great tool but had some flaws
What do you like best about the product?
It was easy to use and intuitive. We did not have any issues with client interaction.
What do you dislike about the product?
Replying to message was slightly confusinf, having to response above a specific line, and being unable to change it
What problems is the product solving and how is that benefiting you?
We were able to manage tickets and interactions with our clients in a user friendly manner
Easy to Setup
What do you like best about the product?
Zendesk chat is easy to setup and integrates itself perfectly if you're using Zendesk Support.
What do you dislike about the product?
Zendesk Chat can start up conversations without a human but does not have any bot like features past that. I wish it could pull answers from a FAQ page to help customers with basic questions.
What problems is the product solving and how is that benefiting you?
Zendesk Chat has allowed us to answer small simple questions from customers without having them bog down our phone lines.
Really Good, Support Tool, A must have!
What do you like best about the product?
It is simple and easy to use for email tickets and chat also extremely robust. This is truly a MUST have tool.
What do you dislike about the product?
Nothing, It is that good. It catches spam without me even having to lift a finger.
What problems is the product solving and how is that benefiting you?
Customer Support
Recommendations to others considering the product:
It is a core Software! A MUST have.
Zendesk Support Review
What do you like best about the product?
Easy to use & create cases or tickets, good reporting features. We could also export the tickets via CSV.
What do you dislike about the product?
Email notifications do not work so well.
What problems is the product solving and how is that benefiting you?
We were trying to standardize our ticketing process & document all requests in a single support tool.
Modern way to communicate inside/outside of the organization.
What do you like best about the product?
What I like about ZenDesk is that it has many tools and options. I like the fact that you can connect with other people, internally and externally. As well, I like that I can customize my notifications. It integrates with much other collaboration and the office tools I use. It is amazing the ability to communicate via text easily and the chat transcripts are immediately sent to our email.
What do you dislike about the product?
What I dislike about ZenDesk is that it is quite expensive. For a new user, I can tell that it has too many features that may cause to be confusing or that it might feel overwhelmed. It would be negative (money-wise) if you use this for a couple of groups, but if this is for an organization, it is really worth it. Another thing I dislike it that at the beginning, ZenDesk only provides 3 accounts. If you want more, you would have to buy them.
What problems is the product solving and how is that benefiting you?
ZenDesk provides the ability to communicate fast. It is a great team messaging application with several settings you can customize and different options. Our level of communication has increased thanks to Slack. I communicate not only with my team but with other teams within the company.
Recommendations to others considering the product:
I really recommend ZenDesk App for organizations that communicate a lot and have LiveChat customer service. There are many other tools that might do the same job as ZenDesk, but they might not offer you the feature ZenDesk does. I have used ZenDesk for quite a time, and even when there is an outage, we get notified and they try to fix the issue as soon as they can. I think ZenDesk is doing amazing.
This is definitely leagues beyond any other help desk software I've experienced in the past.
What do you like best about the product?
My favorite part about zendesk is it's ability to utilize multiple social media platforms to connect and communicate with the end user.
What do you dislike about the product?
The network seems to be a bit slow at times.
What problems is the product solving and how is that benefiting you?
Instead of using different strategies and multiple platforms to be at the best convenience to the end user, zendesk combines all points of contact into one solution, essentially being a "one-stop shop" for support needs.
Excellent Service 10/10
What do you like best about the product?
I like how easy the interface is and the customizable filters. The app is also sweet as it allows mobile tracking of tickets and notifications if you are brave enough to turn it on!
What do you dislike about the product?
I will say I have not experienced this issue but some of my colleagues have had issues with slowness and locking that Zendesk support has related to a known issue involving memory leaks. Their support and team are super responsive so tough to knock them for it.
What problems is the product solving and how is that benefiting you?
Ticket management for our help desk. Easy communication
Recommendations to others considering the product:
Go for it
showing 5,451 - 5,460