Zendesk Suite
ZendeskReviews from AWS customer
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Ticketing system to remember
What do you like best about the product?
Zendesk is amazing with the right chrome plugins. Keep things organized easily, append articles readily.
What do you dislike about the product?
That it takes so many chrome addins to work properly.
What problems is the product solving and how is that benefiting you?
Not sure, it's amazing for tech support though.
Enjoy Zendesk
What do you like best about the product?
I enjoy Zendesk, nice ticketing software.
What do you dislike about the product?
Sometimes too complicated to do simple tasks.
What problems is the product solving and how is that benefiting you?
Support Desk for iT.
Easy to use
What do you like best about the product?
It is very easy to us, and also very confortable.
What do you dislike about the product?
When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration for support techs and customers.
Ticket tracking does not work as good as it should.
Ticket tracking does not work as good as it should.
What problems is the product solving and how is that benefiting you?
It giver the manager the ability to view reports and track KPI and tends of requests.
Awesome tool
What do you like best about the product?
Simple interface easy to use and manage and operate
What do you dislike about the product?
I have not witnessed a issue so far and hope not to get any
What problems is the product solving and how is that benefiting you?
Tracking tasks
Excellent product!
What do you like best about the product?
I've used this software for years at multiple companies. The support is great, the product is great, and it's heading in the right direction.
What do you dislike about the product?
It does have some limitations, such as offering a chatbot feature other than the automatic answers bot. We'd love to see it have the functionality to go from a bot that can help eCommerce shoppers check out and find products, and grow with us to the point when we're ready to chat live.
What problems is the product solving and how is that benefiting you?
Immediate responses to inquiries.
Recommendations to others considering the product:
Consider the industry you are in. ZD works AMAZINGLY well for anyone who needs a CS department, but works even better for SaaS companies.
ZDmazing!
What do you like best about the product?
What I really like about Zendesk is the UI where you can easily view and navigate everything.
What do you dislike about the product?
Dislike? Don't have though, since I only have limited access (not all the tools are enabled) to my account (normal agent).
What problems is the product solving and how is that benefiting you?
It's easier to assist customers, view tickets and it's really good for my eyesight.
Recommendations to others considering the product:
I would really recommend ZD than any other platform for support!
Love Zendesk!
What do you like best about the product?
I like that Zendesk keeps track of all open, pending, closed tickets and that it ties into Slack.
What do you dislike about the product?
I don't like that when it ties to Slack, it created multiple tickets.
What problems is the product solving and how is that benefiting you?
Keeping track of support tasks
Zendesk
What do you like best about the product?
I love that I am able to communicate real time with the people I am trying to help
What do you dislike about the product?
I do not dislike anything. It is perfect for my needs.
What problems is the product solving and how is that benefiting you?
I can get all my live help done in real time. No waiting
Recommendations to others considering the product:
I fully reccomend this.. It is one of the best things implemented in a long time. I have used this for a few years, and I really like all the useful tools it has. I have let my other friends and co workers know about this too. You can use it in amy business that you need to help your customers.
Zendesk Review
What do you like best about the product?
What I really like about Zendesk is that whenever I submit a ticket, I get a really quick response time compared to previous helpdesk programs that I have used before.
What do you dislike about the product?
What I really don't like is how the system has multiple conversation-threads set up. When I am talking to multiple people, if I get transferred I have to explain my issue AGAIN which can get tiring.
What problems is the product solving and how is that benefiting you?
The business problems that I am solving with Zendesk is for me to have proper and quick access to resources and people that can help me with any sort of ticket I might need help with immediately. The benefits that I have realized for Zendesk is that I am able to do my work quickly, even if I run into an issue with anything.
Great way to recconsistent information
What do you like best about the product?
I like that every request is going to be asked the same questions so the information is consistent across all issues.
What do you dislike about the product?
It seems like there aren’t always enough or the correct categories to choose from when submitting requests.
What problems is the product solving and how is that benefiting you?
Internal system concerns, requested customer reports, possible process improvements.
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