Zendesk Suite
ZendeskExternal reviews
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Zendesk is a great CX tool for all type of businesses
What do you like best about the product?
The chat, the bot and of course being able to create the articles easily in many languages!
One of the best things is that you can do LOTS of things with Zendesk!
One of the best things is that you can do LOTS of things with Zendesk!
What do you dislike about the product?
It is a very powerful tool but it also takes some time to configure it in order to be ready with the basics.
By having all the actions in just one screen only and not many links according to the type of service.
By having all the actions in just one screen only and not many links according to the type of service.
What problems is the product solving and how is that benefiting you?
Helping us with our first clients and being able to manage a part of it with the ChatBot and the rest with a single agent.
We cannot wait to see how Zendesk will perform in the upcoming days with our first clients.
We cannot wait to see how Zendesk will perform in the upcoming days with our first clients.
Great for customer service and sales
What do you like best about the product?
Automation of the workflow and the feature of time control.
What do you dislike about the product?
Complexity. It is not an easy software for dummies.
What problems is the product solving and how is that benefiting you?
The integration between Zendesk and Pipedrive and Whatsapp is the main issue solved by the app.
Good interaction tool
What do you like best about the product?
The integration between Zendesk and chatbot for communication with the client via WhatsApp.
What do you dislike about the product?
Not being very intuitive and difficulty in sending active messages to customers.
What problems is the product solving and how is that benefiting you?
The difficulty of the client and the company in communicating, keeping the entire history of conversations and services.
an excellent customer support platform
What do you like best about the product?
the fact that we can multitask by helping customer while browsing for other tasks
What do you dislike about the product?
the fact that the new update is a bit hard to get used to it
What problems is the product solving and how is that benefiting you?
getting customer feedbacks and complaints and other and handling them fast and quickly
Experience with Zendesk
What do you like best about the product?
Zendesk has always been the easiest-to-navigate CRM tool. However, recently, the upgrade done with the agent workspace is not something I appreciate, I still understand their goal. Its just that, maybe instead of removing the old features, give people the option of whether to stay on the old UI or the new one.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
What do you dislike about the product?
the upgrade done with the agent workspace is not something I appreciate, I still understand their goal. Its just that, maybe instead of removing the old features, give people the option of whether to stay on the old UI or the new one.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
What problems is the product solving and how is that benefiting you?
It resolves our issue on tracking the agents performance easily with the help of explore. It also helped us manage the ticketing and chat inquiries easily with the help of the chat, support tool.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
Great, Efficient Support Every Time!
What do you like best about the product?
An efficient tool for getting support options.
What do you dislike about the product?
The amount of time it took to get the call to get the solution.
What problems is the product solving and how is that benefiting you?
Quick reference guidance to corresponding articles and knowledge base.
Zendesk - Easy to use yet flexible customer support system
What do you like best about the product?
Zendesk's API's are wonderful - if the feature doesn't already exist, it's easy to build it. Or don't customize it much at all--that'll work just fine as welll.
What do you dislike about the product?
Zendesk can become a little unwieldy at large scale - managing the business rules of 9+ support teams be tough if they aren't rigorously documented. The trick is to manage them programmatically via API, but that's difficult to implement if it wasn't initially setup this way.
What problems is the product solving and how is that benefiting you?
Complex workflows can be automated, with a ticket popping up for each agent when necessary for them, and otherwise disappearing while others work on the task at hand.
Easy to Use
What do you like best about the product?
Easy to create an organized knowledge base for any internal manuals and external customer support. We can limit the time troubleshooting, for our clients.
What do you dislike about the product?
When creating a post, you are limited to simple tools. Lists can only be either numbered or bulleted, including images is a nightmare.
What problems is the product solving and how is that benefiting you?
Ticket management and customer support.
good customer experience
What do you like best about the product?
i only started using zendesk recently but i like how easy and fast you can get used to it and the way it works
What do you dislike about the product?
Sometimes it's hard to find answers for some of its options , and the new update is kind of hard to get used to it
What problems is the product solving and how is that benefiting you?
it's really easy to converse with customers and get to know their issues and have time to process their requests and able to use the internet while chatting with them to give them answers
I feel Zendesk is really helpful for support point of you. You will get wide functionality.
What do you like best about the product?
1. Easy and crisp analysis of the data.
2. Multiple communication channels and their plug-and-play kind setup.
3. Simplified and focused user experience.
2. Multiple communication channels and their plug-and-play kind setup.
3. Simplified and focused user experience.
What do you dislike about the product?
1. Limited external free applications.
2. Delay in solving queries.
2. Delay in solving queries.
What problems is the product solving and how is that benefiting you?
Zendesk support helps us to cater to requests from our clients in the form of email and chat. It allows us to streamline our support workflow in a very efficient way.
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