Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk is a great ticketing system, but lacks in some areas
What do you like best about the product?
Ease of use, UI is easy and intuitive, very customizable
What do you dislike about the product?
Inability to add CC by automation when user submit tickets for specific tasks. No real change process work flow which means it's not too great for things like procurement.
What problems is the product solving and how is that benefiting you?
It's a really good ticketing system, better than others I've used. Not as robust in areas I mentioned previously, but if all you need is a portal for help tickets it works great and is pretty cost effective when compared to others.
Recommendations to others considering the product:
Evaluate your use case and see if it fits all things you need, there are some areas where it's not perfect, but it's pretty close.
Zendesk is a great tool
What do you like best about the product?
Fast and efficient way to submitting a ticket.
What do you dislike about the product?
I did not experience anything negative for Zendesk.
What problems is the product solving and how is that benefiting you?
Opening up tickets can sometimes be painful due to tools and training. Zendesk did not require much training and integrated well with many tools we used.
Recommendations to others considering the product:
N/A
Easy to work with
What do you like best about the product?
I have been using zendesk for sometime now and I cant live without it.
What do you dislike about the product?
Nothing really I dislike. It's so easy to use.
What problems is the product solving and how is that benefiting you?
Computer repair
Recommendations to others considering the product:
Na
Quicker & Multiple Ways to Connect
What do you like best about the product?
I love that I can multitask within this system all at once. I am an employee who will assist a customer, check emails & seek support from my colleagues.
What do you dislike about the product?
At times when it is peak season, it can be overwhelming to keep up but nothing with the system or product itsel.
What problems is the product solving and how is that benefiting you?
Clients who are stuck in destination or at the airport & need to make changes to their travel plans. Saves time from clients being on the phone or spending more money on international calls.
Recommendations to others considering the product:
If you're a large company that experiences heavy call volumes and most of your clients are frustrated from being on hold with small, simple requests, then I highly recommend using Zendesk. It's a great way for clients/customers to connect with the company without spending too much time holding on the phone & can do so from anywhere and with great ease.
Zendesk makes it easy to handle client concerns.
What do you like best about the product?
I like that I can see all open issues in one place.
What do you dislike about the product?
I don’t like that I can’t close tickets from responding via email to a ticket.
What problems is the product solving and how is that benefiting you?
My job is problem solving and it helps me manage and organize problems.
We use Zendesk!
What do you like best about the product?
I like the searchability and the clean look.
What do you dislike about the product?
Sometimes it can be a little buggy. The analytics aren't great either.
What problems is the product solving and how is that benefiting you?
We provide support to our customers.
Recommendations to others considering the product:
We use the live chat feature as well.
Nice ticketing system to organize and assist customers
What do you like best about the product?
I like the ease of use and organization of the program
What do you dislike about the product?
The initial learning curve for Zendesk is a bit daunting
What problems is the product solving and how is that benefiting you?
We find that Zendesk makes assisting customers quicker and more efficient.
ZenDesk Helps!
What do you like best about the product?
It is well suited when you are working at an organization that has sites across America. It helps because our HQ houses the main data technology people and so when we have requests it can streamline the way we get our requests answered
What do you dislike about the product?
The emails with replies can be hard to understand
What problems is the product solving and how is that benefiting you?
We use ZenDesk reporting to run analytics about types of requests and issues we are getting from clients.
Recommendations to others considering the product:
Would definitely recommend for ease of use
Customer support tool!
What do you like best about the product?
I do like how easy the website is to use.
What do you dislike about the product?
I do not like the support from their team. They always answer by email and it's super hard to reach them by phone. Also, the app crashes quite often. The title of the ticket leads so when clients reply to an old ticket it links everything together and it can be confusing.
What problems is the product solving and how is that benefiting you?
Having a support platform for our whole team which is spread across Canada.
Recommendations to others considering the product:
It is fairly easy to use. I would say use macros as much as possible this will save you time and headaches.
Zendesk Support is a great portal for suppor tickets
What do you like best about the product?
I love how you can customize it fit your business needs! It can be integrated to plenty of third party tools so that it does whatever you need it to do!
What do you dislike about the product?
It can get a bit slow at times! Also, Zendesk does go down quite a bt, but they do tend to resolve it pretty fast!
What problems is the product solving and how is that benefiting you?
We can solve support problems with Zendesk. Our customers can submit their issues and we can help them through there. We can get a lot of info with Zendesk and keeps it really organized.
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