Zendesk Suite
ZendeskExternal reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great helpdesk platform
What do you like best about the product?
Zendesk makes the hepdesk process easy to implement and manage, and can be used from small business to large companies.
What do you dislike about the product?
I would like to see different dashboards to see ticketing information and also a private place for techs to store procedures
What problems is the product solving and how is that benefiting you?
Tickets prioritizations
Recommendations to others considering the product:
Hive it a try
Simple and best
What do you like best about the product?
Whole product is excellent. It increases the productivity and helps for best support
What do you dislike about the product?
All of it's features and functions. It's simple to use.
What problems is the product solving and how is that benefiting you?
IT support
excellent software to help support our company
What do you like best about the product?
zendesk made service tickets for our application come in a timely fashion
What do you dislike about the product?
No ability to allow clients to close tickets
What problems is the product solving and how is that benefiting you?
Troubleshooting issues with our products
One of the best ticketing systems
What do you like best about the product?
Easy to create and use macros. Routing of tickets is painless. Slack integration for ticket notifications. App is easy to use. Group ticket views.
What do you dislike about the product?
Would be nice to have better text formattibg options.
What problems is the product solving and how is that benefiting you?
As a ticketing system, hard to beat.
It’s user friendly and the reporting is decent
What do you like best about the product?
It’s user friendly, inviting and does not obstruct the website and the ability to do other things
What do you dislike about the product?
Some functionality is not able to be customized to what our company needs.
What problems is the product solving and how is that benefiting you?
It’s another way for our customers to communicate and ask questions. Allowing us to interact with more people.
User friendly ticketing system
What do you like best about the product?
Zendesk is an excellent tool for the management of requirements or requests. It facilitates the management within my Support Center. It allows to automate response to our customers. Also, customize the tool according to the type of company. From this tool I manage to serve the internal and external clients of my organization. As well as, send satisfaction surveys once the support is finished.
What do you dislike about the product?
It's almost impossible to find something I dislike about Zendesk. I almost never hear any of the support folks complain about it, nor have I run into any problems using it myself
What problems is the product solving and how is that benefiting you?
With this program it is easy to solve our problems with customers, it keeps all the tracking from the very beginning of the issue to the end. This allows us to integrate with several other applications.
Great ticket management that works with a lot of other apps
What do you like best about the product?
Zen desk is our main ticket system. It’s so simple to manage contacts and tickets with Zendesk.
What do you dislike about the product?
The only thing I dislike is that the app integrations don't work all the time.
What problems is the product solving and how is that benefiting you?
We handle live chat, phone and emails using different applications but we can use zendesk to manage all the tickets and customer interactions.
Pleasant experience
What do you like best about the product?
The modern an quirky design. Priority change and the chat.
What do you dislike about the product?
I am very happy with the product; have not used it intensely but I had a good experience in my shot internship.
What problems is the product solving and how is that benefiting you?
IT
Powerful Software
What do you like best about the product?
Zendesk is in my opinion the best customer service ticketing software. There is a huge library of extensions letting you have all your customer service in one. You can have facebook messages, emails, youtube comments, etc.
What do you dislike about the product?
Zendesk doesn't have the same visual appeal compared to other software like Freshdesk. It is very intuitive and can take a while to setup.
What problems is the product solving and how is that benefiting you?
Zendesk organizes all our customer service messages under one page. We can also monitor each agent and their performance.
Love Zendesk!
What do you like best about the product?
It is very easy to use and find critical things.
What do you dislike about the product?
Sometimes, I have to go in a different way to access tickets.
What problems is the product solving and how is that benefiting you?
Streamlined communication internally and with clients.
Recommendations to others considering the product:
It is a great customer support resource.
showing 5,501 - 5,510