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Easy to use and very organized
What do you like best about the product?
-Easy to assign tickets
-Easy to cc in tickets
-Can add internal notes
-Can add attachments
-Easy to cc in tickets
-Can add internal notes
-Can add attachments
What do you dislike about the product?
-Also use Zendesk Chat - sometimes there is an issue creating ticket from missed chat
-Cannot sort in multiple ways (by tickets assigned to what employee and date)
-Max attachment size is 7MB
-Cannot sort in multiple ways (by tickets assigned to what employee and date)
-Max attachment size is 7MB
What problems is the product solving and how is that benefiting you?
We used another help desk software before and had a lot of trouble with customers understanding how to submit tickets. This software made our customer create an account to add notes or replies to their tickets, they couldn't just reply to the emails. If they replied it would create a new ticket. Zendesk has completely solves this issue for us and made the experience for our customers much better.
Recommendations to others considering the product:
If exporting from Freshdesk, prepare for a lengthy process
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User Friendly Interface
What do you like best about the product?
Easy to track of everything in one place. View the history, customer replies, our answers, assign it to a party, etc. It also allows you to reopen the ticket or pause it to wait for your customers.
What do you dislike about the product?
Not able to search by Group name. You can sort it of course but I always have to scroll down to find that I need. Not a very big issue though.
What problems is the product solving and how is that benefiting you?
We use it to manage our tech support tickets. We are able to track what's happening and the progress of solving the issues for our customers.
Feedback on Zendesk
What do you like best about the product?
great interactive communication for tickets opened which makes customers like easy ,seamless integration with other systems , the use interface can be customized to meet our needs
What do you dislike about the product?
sometimes we have noticed system issues has slowed down our ticket monitoring and updates
What problems is the product solving and how is that benefiting you?
we have been able to streamline our level 2 support model using this product
The first and last ticket solution you will ever need!
What do you like best about the product?
How easy it is to use and how user friendly it is not only for end-users but for admins as well.
What do you dislike about the product?
They recently updated their platform and some things are a bit difficult to find.
What problems is the product solving and how is that benefiting you?
We use it in almost every aspect of our company. Since we are a family entertainment center we have multiple departments and Zendesk helps us keep all issues in one place.
Simple customer service manager
What do you like best about the product?
Thanks to the Zendesk interface it's easy to organize and manage all the tickets and requests of your customer care. We love the possibility that Zendesk offers to assign specific tickets to specific members of the team in total automation. Also the reporting area is one of the best we ever encountered.
What do you dislike about the product?
For some reasons I think that the pals at Zendesk leave out of the door some basic functionalities that can help your work. For example would be great to have the ability to sign tickets age into reports.
What problems is the product solving and how is that benefiting you?
Since we begin to deal daily with customer care, Zendesk helps us to organize tickets and be fast in replies. Manage the customer service is easy and time saver.
Recommendations to others considering the product:
Depends on your needs, Zendesk Support can be the holy grail of your success or just another platform that consume your budget. I highly reccomend you to try its trial and see if it fits your needs.
Great E-mail support tool!
What do you like best about the product?
Zendesk support is simple and easy to use. The interface isn't cluttered and very easy to manage
What do you dislike about the product?
I don't like that there are downtimes sometimes but that doesn't happen often
What problems is the product solving and how is that benefiting you?
Customer/Tech support. It's a great way to provide fast and efficient support for customers and has increased customer satisfaction.
Best Help desk tool in the market
What do you like best about the product?
Easy to use and implement. Great User interface.
What do you dislike about the product?
Cost of implementing and maintainace can get expensive
What problems is the product solving and how is that benefiting you?
Help desk needs
Recommendations to others considering the product:
Highly recommended. Best in Business
Excellent Customer Support Platform
What do you like best about the product?
This app is well designed. It has a great UI. The search functionality and integrations also makes it a great platform to use.
What do you dislike about the product?
Can get messy - for example, if you have too many views
What problems is the product solving and how is that benefiting you?
We are able to rapidly solve customer issues and determine what types of problems are trending.
Recommendations to others considering the product:
Great tool.
Zendesk is a simple easy to use tool for providing customer support
What do you like best about the product?
Zendesk is simple and easy to use. It is an efficient way to manage customer support.
What do you dislike about the product?
Zendesk is separate from other CRM tools. There is integration with Salesforce, but it's not the same as having all the data in one place.
What problems is the product solving and how is that benefiting you?
We previously used Zendesk for managing customer support interactions.
Recommendations to others considering the product:
Good simple tool for managing customer support.
Basic Support Platform
What do you like best about the product?
Ticketing History and tagging allows me to easily to see past responses and conversations with customers, which is helpful. I also like the integration with our Help center/Help Docs. If I am unsure on a topic, a quick search of keywords allows me to pick up on past tickets quickly and reuse responses.
What do you dislike about the product?
Integration with Jira is slow. The system itself is sometimes slow and seems to have bugs related to submitting tickets.
What problems is the product solving and how is that benefiting you?
Allows us to interact with customers and provide customer support through a ticketing system.
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