Zendesk Suite
ZendeskExternal reviews
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Zendesk for eCommerce
What do you like best about the product?
As a quick moving lean eCommerce startup we needed a solution prior to launch to centralize our customer support. We have systems in place that handle the commerce, marketing and social interactions with our customers, but knew we needed a centralized platform at launch for customer service requests. Launching with forms to emails and manual spreadsheets would not cut it. Zendesk is a solid global company that has a palatable entry cost that allows us to centralize our CS services while starting small yet can grow with us as we add to our agent base and customer facing support services in the future.
What do you dislike about the product?
It would be nice to have our core team of admins at a higher service level while allowing us to add limited functionality agents at a lower price. As it stands, all users are the same price per service level you subscribe to. They have "lite agents", but these are for internal collaboration only and can not directly service client tickets.
What problems is the product solving and how is that benefiting you?
We are building out our instance to allow us to outsource our CS, while maintaining direct oversight of interactions with our customers and the business processes that are being used to service their requests.
Recommendations to others considering the product:
Review their price sheet and watch the demo video, but before purchasing talk to their sales department. Explain your business, initial needs and use cases as well as how you think you will need to expand your customer service in the future. With this information they are willing to work with you so that you only pay for what you need now while building out a future growth path for you. No sense in over-paying from the start for features you will not utilize.
Not too bad
What do you like best about the product?
Its quick and easy, provides assistance when needed
What do you dislike about the product?
Can lag sometimes but overall works fine
What problems is the product solving and how is that benefiting you?
helping customers with their needs theough zopim chat
ZenDesk Support - works wonderfully for our Silicon Valley company!
What do you like best about the product?
The thing that I like best is the ease of use as well as the organization that the system provides. Within seconds you can locate a client and all history on that client sorted by date, request type, employee who helped them, etc.
What do you dislike about the product?
The only complaint I have is that you can only have one child ticket linked to a parent ticket. Zen Desk - please add the ability for multiple child tickets!
What problems is the product solving and how is that benefiting you?
Organization, collaboration, live chatting, extensive statistics, customer surveys
Recommendations to others considering the product:
Use the ZenDesk community!
Zendesk Support
What do you like best about the product?
The chat feature that can be enabled on websites is one of the most convenient things about using Zendesk. Also, the integration with multiple time-keeping applications make it great for tracking time spent on tickets.
What do you dislike about the product?
The interface is slightly dull. It could use a little more diversity in color and feel.
What problems is the product solving and how is that benefiting you?
Zendesk is how we manage issues with our clients. It works great as a central location to get an overview of our client needs
Great Product
What do you like best about the product?
I use this for my help desk with my company. it is super fast and easy to use.
What do you dislike about the product?
I don't dislike anything. It works great for me.
What problems is the product solving and how is that benefiting you?
If I have password trouble or something isn't working right
Zendesk Support is very User Friendly!
What do you like best about the product?
Zendesk Support is a very well laid out application that is visually appealing and very easy to use. Even non-tech personnel are able to figure out how it works very quickly.
What do you dislike about the product?
I would say the one thing that I wish Zendesk had was better time keeping management in terms of ticketing. My company has run into a few issues with this.
What problems is the product solving and how is that benefiting you?
With Zendesk Support we are able to organize the support team as well as keep track of what they have solved for issues.
I love zendesk!
What do you like best about the product?
It’s quick and easy to log onto, and no matter what time it is.
What do you dislike about the product?
Sometimes it would crash like any other computer system.
What problems is the product solving and how is that benefiting you?
I can log on at anytime and receive assistance.
Zendesk is user friendly, easy to use
What do you like best about the product?
Easy views, that it open requests if a user responds after closing the ticket. Marcos make my job easier.
What do you dislike about the product?
Some of the views that are pre set by my employer do not have the ticket number in the view
What problems is the product solving and how is that benefiting you?
all it related issues
Recommendations to others considering the product:
It is easy to use
Good overall
What do you like best about the product?
I like the whole workflow process with the support ticket system and associated with emails.
What do you dislike about the product?
I don’t like the layout and how it looks like
What problems is the product solving and how is that benefiting you?
Support system
Zen desk customer support
What do you like best about the product?
Ease of use is great, ability to sort tickets into particular folders is so helpful to keep everything straight and prioritized.
What do you dislike about the product?
We have had problems sending emails directly from Zendesk to our customers; having to use direct email from Gmail and copying the support email for it to show up.
What problems is the product solving and how is that benefiting you?
Customer support for anything from vague questions to making appointments and solving bigger issues like lock outs, flooding, and electrical or Wifi issues.
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