Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk is a little congested
What do you like best about the product?
I like to be able to search customer threads by email and names
What do you dislike about the product?
The way it populates results is a little congested
What problems is the product solving and how is that benefiting you?
Customer service questions and requests
Recommendations to others considering the product:
It allows keeps a log of customers voicemails that are embedded as audio files, which I really appreciate.
One of the best user friendly interface
What do you like best about the product?
Zendesk is on the best user interface I have seen. It gives to access to multitask and saves time.
What do you dislike about the product?
Its appearance. Looks could be improved a bit.
What problems is the product solving and how is that benefiting you?
Customer tech-chat support.
Excellent service desk ticketing system
What do you like best about the product?
The clean user interface is extremely important for a high traffic tool like this. I can knock out tickets left and right quickly, which is important when you have a large number of tickets coming in!
What do you dislike about the product?
More applet support, or a better suite of built in applets would be good. We need things like more functional calendars for scheduling tasks, and a cleaner way to tie into other services like system monitoring tools.
What problems is the product solving and how is that benefiting you?
We use Zendesk daily with our team of 40 or so engineers, managing ticket flows and task teams. It is a great tool that has allowed us to more quickly and efficiently assist our end customers.
Recommendations to others considering the product:
I would highly consider Zendesk for end customer and partner support.
An easy to implement help center
What do you like best about the product?
Have checked a lot of help center options and so far Zendesk comes closest to an ideal solution. It takes some time to overview all your help support material to divide them into categories and sections, but from that point on, Zendesk feels pretty intuitive. Creating new articles is easy, formatting is intuitive and publishing is instant, Overall, a great solution so far.
What do you dislike about the product?
By default, there's no lightbox support for images. Zendesk is pretty popular, so it's not difficult to find a a third-party implementation for that.
What problems is the product solving and how is that benefiting you?
We're expanding our help center and wanted to find a flexible solution that would let us roll out new articles and organize the existing ones instantly. Zendesk fits these requirements.
Recommendations to others considering the product:
This is probably one of the easiest and coolest help center solutions to implement.
Very well rounded support application.
What do you like best about the product?
Zendesk feels like it can just do about anything. Issue tracking is well thought out, and you can handle an issue from creation to resolution entirely from Zendesk.
What do you dislike about the product?
Lack of a desktop application especially in a system where alerts can be mission critical.
What problems is the product solving and how is that benefiting you?
We use Zendesk for ticketing incoming bug reports, and support emails. It offers an all in one solution for various teams to communicate with our users.
Recommendations to others considering the product:
Be prepared to have a lot of tools at your fingertips. Setup can be quite hearty so be ready to have the teams that will use Zendesk ready to configure their tools for use. Additionally expect your IT to be involved in the setup for things such as allowing Zendesk to send emails on your behalf.
Fast and efficient
What do you like best about the product?
They replied very quickly and were able to solve all problems very fast
What problems is the product solving and how is that benefiting you?
I needed a walkthrough on how to best utilize the tools
Recommendations to others considering the product:
Make sure to use all your tools and resources to use it best
Helps us help our customers!
What do you like best about the product?
Zendesk is so easy to use, and allows for so much organizing, integration and tagging. We can easily stay on top of everything, even outside Zendesk itself, to better manage and assist our customer base
What do you dislike about the product?
Sometimes it can slow down or go down completely. We then have to get in touch with Zendesk to inquire about server issues, but they are often resolved in a very short amount of time.
What problems is the product solving and how is that benefiting you?
It allows u to track chats and emails, and store recording of phone calls. So that we can better assist customers in the moment, as well as have everything we need to assist them or other customers better next time.
I don't like Zendesk
What do you like best about the product?
I suppose the interaction with other websites and apps is a good feature.
What do you dislike about the product?
I dislike the call features and the way we have to save a ticket as open then save again as pending.
What problems is the product solving and how is that benefiting you?
We just use it to manage emails to customers.
Recommendations to others considering the product:
I recommend other options, Zendesk is not the best software. The mobile app is very limited too.
system work wonders
What do you like best about the product?
I like that our customers can communicate with us through the email type system, if we call and have to leave a message most of them will reply by email through the system.
What do you dislike about the product?
For us we use this as a ticketing system for our customers with problems, if we need to send part or a replacement unit, we totally have to change to our other system and order from there, I wish it would have that capability to have that in there.
What problems is the product solving and how is that benefiting you?
We use it for an automotive product, the benefits are amazing in that my customers are up to date on what is going on with there claims.
Recommendations to others considering the product:
this is a great tool to use very easy and has a great impact that allows your customers to be involved with out really having to pick up the phone,
Zendesk Review
What do you like best about the product?
Zendesk is very easy to use and configure, to support multiple clients.
What do you dislike about the product?
The only thing I find challenging is setting up different action trees based on the priority of the issue logged.
What problems is the product solving and how is that benefiting you?
We use Zendesk for customer support. It provides ease of communication between our support personnel and our customers.
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