Zendesk Suite
ZendeskExternal reviews
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Very good!
What do you like best about the product?
It is really easy to use, customers can rate the satisfaction and you can add the Google translate which is really useful for international customers. And the statistics are really good and easy to understand.
What do you dislike about the product?
Lately users don't need to identify to enter to the chat, and sometimes people just use it to have fun (internet trolls). Also as they don't have to identify if they have a problem later related to the chat it is difficult to find the chat in the historic.
What problems is the product solving and how is that benefiting you?
We use it for answering questions of our costumers, doubts and giving them general information about our hotels (We work for a hotel company)
The best ticketing system for your business
What do you like best about the product?
Simple interface besides being very pleasant, it is very easy to use, very good menu structuring. In the operator section, you can answer your customers wherever you are, customer satisfaction will increase, and all the big companies like (RiotGames, Habbo, Blizzard) already use this same system.
Summing up a bit:
Businesses that use Zendesk support offer better customer service, and with an integrated support strategy, it means your customers will spend less time waiting for a response and will resolve their issues more quickly.
Summing up a bit:
Businesses that use Zendesk support offer better customer service, and with an integrated support strategy, it means your customers will spend less time waiting for a response and will resolve their issues more quickly.
What do you dislike about the product?
Of all the ones I've tried, I would definitely choose this one, for the moment I haven't found anything wrong with this system.
What problems is the product solving and how is that benefiting you?
In the section of an e-commerce, resolve the task of After-sales, RMA, support, etc. very well... Analysis, Self-service for customers, customer satisfaction, live chat, and a long etcetera...
Recommendations to others considering the product:
If you have an online business, I definitely recommend using Zendesk
Zendesk for Support
What do you like best about the product?
The ease of navigating and attaching documents to orders.
What do you dislike about the product?
Unable to edit posts on tickets. Admins should be able to make adjustments to posts
What problems is the product solving and how is that benefiting you?
Communication and order tracking
Ticketing system to remember
What do you like best about the product?
Zendesk is amazing with the right chrome plugins. Keep things organized easily, append articles readily.
What do you dislike about the product?
That it takes so many chrome addins to work properly.
What problems is the product solving and how is that benefiting you?
Not sure, it's amazing for tech support though.
Enjoy Zendesk
What do you like best about the product?
I enjoy Zendesk, nice ticketing software.
What do you dislike about the product?
Sometimes too complicated to do simple tasks.
What problems is the product solving and how is that benefiting you?
Support Desk for iT.
Easy to use
What do you like best about the product?
It is very easy to us, and also very confortable.
What do you dislike about the product?
When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration for support techs and customers.
Ticket tracking does not work as good as it should.
Ticket tracking does not work as good as it should.
What problems is the product solving and how is that benefiting you?
It giver the manager the ability to view reports and track KPI and tends of requests.
Awesome tool
What do you like best about the product?
Simple interface easy to use and manage and operate
What do you dislike about the product?
I have not witnessed a issue so far and hope not to get any
What problems is the product solving and how is that benefiting you?
Tracking tasks
Excellent product!
What do you like best about the product?
I've used this software for years at multiple companies. The support is great, the product is great, and it's heading in the right direction.
What do you dislike about the product?
It does have some limitations, such as offering a chatbot feature other than the automatic answers bot. We'd love to see it have the functionality to go from a bot that can help eCommerce shoppers check out and find products, and grow with us to the point when we're ready to chat live.
What problems is the product solving and how is that benefiting you?
Immediate responses to inquiries.
Recommendations to others considering the product:
Consider the industry you are in. ZD works AMAZINGLY well for anyone who needs a CS department, but works even better for SaaS companies.
ZDmazing!
What do you like best about the product?
What I really like about Zendesk is the UI where you can easily view and navigate everything.
What do you dislike about the product?
Dislike? Don't have though, since I only have limited access (not all the tools are enabled) to my account (normal agent).
What problems is the product solving and how is that benefiting you?
It's easier to assist customers, view tickets and it's really good for my eyesight.
Recommendations to others considering the product:
I would really recommend ZD than any other platform for support!
Love Zendesk!
What do you like best about the product?
I like that Zendesk keeps track of all open, pending, closed tickets and that it ties into Slack.
What do you dislike about the product?
I don't like that when it ties to Slack, it created multiple tickets.
What problems is the product solving and how is that benefiting you?
Keeping track of support tasks
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