Zendesk Suite
ZendeskExternal reviews
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I love zendesk!
What do you like best about the product?
It’s quick and easy to log onto, and no matter what time it is.
What do you dislike about the product?
Sometimes it would crash like any other computer system.
What problems is the product solving and how is that benefiting you?
I can log on at anytime and receive assistance.
Zendesk is user friendly, easy to use
What do you like best about the product?
Easy views, that it open requests if a user responds after closing the ticket. Marcos make my job easier.
What do you dislike about the product?
Some of the views that are pre set by my employer do not have the ticket number in the view
What problems is the product solving and how is that benefiting you?
all it related issues
Recommendations to others considering the product:
It is easy to use
Good overall
What do you like best about the product?
I like the whole workflow process with the support ticket system and associated with emails.
What do you dislike about the product?
I don’t like the layout and how it looks like
What problems is the product solving and how is that benefiting you?
Support system
Zen desk customer support
What do you like best about the product?
Ease of use is great, ability to sort tickets into particular folders is so helpful to keep everything straight and prioritized.
What do you dislike about the product?
We have had problems sending emails directly from Zendesk to our customers; having to use direct email from Gmail and copying the support email for it to show up.
What problems is the product solving and how is that benefiting you?
Customer support for anything from vague questions to making appointments and solving bigger issues like lock outs, flooding, and electrical or Wifi issues.
Very good!
What do you like best about the product?
It is really easy to use, customers can rate the satisfaction and you can add the Google translate which is really useful for international customers. And the statistics are really good and easy to understand.
What do you dislike about the product?
Lately users don't need to identify to enter to the chat, and sometimes people just use it to have fun (internet trolls). Also as they don't have to identify if they have a problem later related to the chat it is difficult to find the chat in the historic.
What problems is the product solving and how is that benefiting you?
We use it for answering questions of our costumers, doubts and giving them general information about our hotels (We work for a hotel company)
The best ticketing system for your business
What do you like best about the product?
Simple interface besides being very pleasant, it is very easy to use, very good menu structuring. In the operator section, you can answer your customers wherever you are, customer satisfaction will increase, and all the big companies like (RiotGames, Habbo, Blizzard) already use this same system.
Summing up a bit:
Businesses that use Zendesk support offer better customer service, and with an integrated support strategy, it means your customers will spend less time waiting for a response and will resolve their issues more quickly.
Summing up a bit:
Businesses that use Zendesk support offer better customer service, and with an integrated support strategy, it means your customers will spend less time waiting for a response and will resolve their issues more quickly.
What do you dislike about the product?
Of all the ones I've tried, I would definitely choose this one, for the moment I haven't found anything wrong with this system.
What problems is the product solving and how is that benefiting you?
In the section of an e-commerce, resolve the task of After-sales, RMA, support, etc. very well... Analysis, Self-service for customers, customer satisfaction, live chat, and a long etcetera...
Recommendations to others considering the product:
If you have an online business, I definitely recommend using Zendesk
Zendesk for Support
What do you like best about the product?
The ease of navigating and attaching documents to orders.
What do you dislike about the product?
Unable to edit posts on tickets. Admins should be able to make adjustments to posts
What problems is the product solving and how is that benefiting you?
Communication and order tracking
Ticketing system to remember
What do you like best about the product?
Zendesk is amazing with the right chrome plugins. Keep things organized easily, append articles readily.
What do you dislike about the product?
That it takes so many chrome addins to work properly.
What problems is the product solving and how is that benefiting you?
Not sure, it's amazing for tech support though.
Enjoy Zendesk
What do you like best about the product?
I enjoy Zendesk, nice ticketing software.
What do you dislike about the product?
Sometimes too complicated to do simple tasks.
What problems is the product solving and how is that benefiting you?
Support Desk for iT.
Easy to use
What do you like best about the product?
It is very easy to us, and also very confortable.
What do you dislike about the product?
When there are server issues that impact our ability to use Zendesk. Does not happen often, though it can be frustration for support techs and customers.
Ticket tracking does not work as good as it should.
Ticket tracking does not work as good as it should.
What problems is the product solving and how is that benefiting you?
It giver the manager the ability to view reports and track KPI and tends of requests.
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