Zendesk Suite
ZendeskReviews from AWS customer
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Amazing product
What do you like best about the product?
This application is so easy to use and connect with customers.
What do you dislike about the product?
There isn't much to dislike as with all software the glitches are annoying
What problems is the product solving and how is that benefiting you?
Ability to reach out to customers faster compared to email responses
Great product
What do you like best about the product?
The functionality of the program is very easy to you if you have an understanding of service products
What do you dislike about the product?
Haven’t come across anything that’s worthy of disliking
What problems is the product solving and how is that benefiting you?
Organize company internal and external incidents and service requests
Used for communication with workers
What do you like best about the product?
I like that it is very easy to use. It has a lot of features to organize your responses
What do you dislike about the product?
The auto bot never really works. No pop up notifications.
What problems is the product solving and how is that benefiting you?
Communication internally and outside
Help Desk Support
What do you like best about the product?
It is great at tracking, prioritizing, and solving customer support tickets.
What do you dislike about the product?
Problems are harder to resolve and it is more expensive.
What problems is the product solving and how is that benefiting you?
Solving technological and data implementation problems. We also use it to help customers using our services.
Great Service
What do you like best about the product?
Zendesk made it easy to communicate with our clients, and allowed us to better understand their issues and help solve them in quick time frame.
What do you dislike about the product?
The chat system was a bit strange, especially with a user location map.
What problems is the product solving and how is that benefiting you?
Quick interaction with customers. Ability to communicate with others using the same desk for easier ticketing, and letting the same agent work with the same client.
Efficient
What do you like best about the product?
The fact that I can put in a ticket and its is acknowledged in a timely manner
What do you dislike about the product?
That even though I might prioritize the order it does not always get taken care of by the severity of the situation
What problems is the product solving and how is that benefiting you?
That Zendesk can reach all of the organization at the same time in times of crisis or information
Amazing ticket system
What do you like best about the product?
The application have a lot of function to help us manages the case which raised with us and it very easy to use.
What do you dislike about the product?
Some time it load very slowly so it make me mad
What problems is the product solving and how is that benefiting you?
We use Zendesk to handle ticket which created from customer, schedule deployment request, check our colleague information.
Adequate
What do you like best about the product?
Reliable service. Good integration with rest of the Zendesk platform.
What do you dislike about the product?
Few of the bells and whistles offered by competing products.
What problems is the product solving and how is that benefiting you?
Interacting with website visitors live on our site.
Zendesk review
What do you like best about the product?
I love the layout, the ease of creating macros and views, as well as the ease of creating tags. The knowledge capture app is also amazing.
What do you dislike about the product?
There is really nothing I dislike about Zendesk, truly.
What problems is the product solving and how is that benefiting you?
Well, we use Zendesk to power our help center and to support our users, so Zendesk provides a huge benefit to us!
Terrific helpdesk platform
What do you like best about the product?
Feature rich and extremely customizeable. Love the integration into other platforms. Setting up a self-service knowledgebase was a simple process.
What do you dislike about the product?
Not much to dislike, it is a terrific helpdesk platform overall.
What problems is the product solving and how is that benefiting you?
Internal ticketing system with JIRA integration. Able to manage and track helpdesk issues, log change management processes, and leveraged to maintain PCI compliance.
Recommendations to others considering the product:
I would encourage you to take a serious look into Zendesk. It's being used by many high profile organizations in a multitude of different fields. Anytime I've opened a ticket with a company and get an emailed reply, I immediately recognize the Zendesk structure.
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