Zendesk Suite
ZendeskExternal reviews
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Best Customer Support Software
What do you like best about the product?
I like their knowledge base system and their automatic reply module. It is easier to predefine the answers to the common questions as well as to view the most popular questions.
What do you dislike about the product?
It has good support and their technical integration team is also supportive. Right away we can schedule a demo with them.
What problems is the product solving and how is that benefiting you?
Chat support at the website, automatic reply on the products delivery and product tracking status related questions handling.
Recommendations to others considering the product:
They can integrate the product reviewing right away in the chat same as Amazon is doing. This will help customers to raise tickets or ask questions about the specific product.
Solid Chatbot
What do you like best about the product?
We primarily use Zendesk Chat because of it's integration with Zendesk Support. Everything we do with Zendesk Chat can be saved and transferred as a ticket into Zendesk Support.
What do you dislike about the product?
I wish the Zendesk Chat bot would be smarter, it can start a conversation but that's about it.
What problems is the product solving and how is that benefiting you?
Zendesk has allowed us to streamline our customer service all under one window. This has increased our customer retention and sales.
Zendesk knowledge base and support ticket system
What do you like best about the product?
Knowledge base and generous trial period
What do you dislike about the product?
trigger rules didn't work smoothly at first
What problems is the product solving and how is that benefiting you?
support tickets organization and the knowledge base trains the answer bot in the future
It is the best customer service you can have on your website!
What do you like best about the product?
I've been using it for 3 years and i must say that is the best customer service that anyone can have attached to a website, the API is so smooth and not invasive, so it isn't annoying for people who want to ask anything related with a product or just asking for assistance in the website, it is highly recommended for those who want 24/7 customer support, also zendesk is offering a trial so you can test the product before buying it and belive me; you won't regret! buy it with your eyes closed!
What do you dislike about the product?
i do not have anything negative to say about zendesk, i really loved the product, the only small thing i complain about is when i log in on the main page and i'm going to change my requests, it gets a bit slow, but besides that, nothing at all.
What problems is the product solving and how is that benefiting you?
I'm not currently solving any problems with zendesk and i think that in the time that i use it i will not, the most marked benefit is that 3 years from now, my sales have been increasing by 25% thanks to the fact that the client feels safe and cared for when he ask about anything, that is the thing that attracts the most customers.
Recommendations to others considering the product:
There are similar products; but i reccomend Zendesk because it is one of the best things that the internet can offer, it is what people wants; 24/7 assistance, quality support, Great interface and a good price for it.
Good program to use
What do you like best about the product?
Its easy to use, not hard to start learning it
What do you dislike about the product?
It could be more helpful, and it could be better to use
What problems is the product solving and how is that benefiting you?
Streamlined service
Recommendations to others considering the product:
None
A very complete customer service tool
What do you like best about the product?
A great tool for ticket/email based support, intuitive sorting and easy learning curve.
Sorting and merging duplicate issues is also fairly simple.
Sorting and merging duplicate issues is also fairly simple.
What do you dislike about the product?
Have to be careful when choosing between internal and external communication, but is easily avoided with some practice.
What problems is the product solving and how is that benefiting you?
This covers all ticket based support across multiple queues and languages (depending on what you use it for), and makes it simple to follow up with ongoing tickets.
Recommendations to others considering the product:
It becomes very easy to use after a short learning curve period. Give it a fair shot.
Zendesk Support Review
What do you like best about the product?
I like how Zendesk is a centralized location for all of our customer tickets. It pulls from a lot of different online avenues and is always consistent.
What do you dislike about the product?
I'm still fairly new with using Zendesk so I haven't found too many things I dislike. If I had to pick something I would say it's the Mark as Solved button, I catch myself clicking On-Hold instead.
What problems is the product solving and how is that benefiting you?
All customer related issues.
This is my review of Zendesk.
What do you like best about the product?
I like that the software is easy to use and navigate.
What do you dislike about the product?
I dislike the lag that Zendesk sometimes has. Some days, it works almost seamlessly; others, it takes about 4 minutes for a submission.
What problems is the product solving and how is that benefiting you?
I am resolving wireless issues, as well as phone orders. I've figured out that everything I need to assist a customer is usually all in Zendesk. It's amazing!
I hate Zendesk
What do you like best about the product?
The idea is good but design and reliability are something to Ben desired for
What do you dislike about the product?
It hurts in the eyes, it creates too long email chains, attachments often get missing
What problems is the product solving and how is that benefiting you?
You have a good overview of everybody’s workload and can catch up easily should a colleague be on holiday or sick.
Recommendations to others considering the product:
Don’t use it, too messy
Pretty good way of interacting with customers
What do you like best about the product?
Layout and design looks pretty clean, you can merge tickets, it can be integrated into other software
What do you dislike about the product?
When customers write in multiple tickets, it's hard to toggle back and forth between them
What problems is the product solving and how is that benefiting you?
Addressing customer issues, it's the main way we communicate to help them
Recommendations to others considering the product:
Haven't tried its competitors but it's a good way of interacting with customers
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