Zendesk Suite
ZendeskReviews from AWS customer
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6,502 reviews
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Used for communication with workers
What do you like best about the product?
I like that it is very easy to use. It has a lot of features to organize your responses
What do you dislike about the product?
The auto bot never really works. No pop up notifications.
What problems is the product solving and how is that benefiting you?
Communication internally and outside
Help Desk Support
What do you like best about the product?
It is great at tracking, prioritizing, and solving customer support tickets.
What do you dislike about the product?
Problems are harder to resolve and it is more expensive.
What problems is the product solving and how is that benefiting you?
Solving technological and data implementation problems. We also use it to help customers using our services.
Great Service
What do you like best about the product?
Zendesk made it easy to communicate with our clients, and allowed us to better understand their issues and help solve them in quick time frame.
What do you dislike about the product?
The chat system was a bit strange, especially with a user location map.
What problems is the product solving and how is that benefiting you?
Quick interaction with customers. Ability to communicate with others using the same desk for easier ticketing, and letting the same agent work with the same client.
Efficient
What do you like best about the product?
The fact that I can put in a ticket and its is acknowledged in a timely manner
What do you dislike about the product?
That even though I might prioritize the order it does not always get taken care of by the severity of the situation
What problems is the product solving and how is that benefiting you?
That Zendesk can reach all of the organization at the same time in times of crisis or information
Amazing ticket system
What do you like best about the product?
The application have a lot of function to help us manages the case which raised with us and it very easy to use.
What do you dislike about the product?
Some time it load very slowly so it make me mad
What problems is the product solving and how is that benefiting you?
We use Zendesk to handle ticket which created from customer, schedule deployment request, check our colleague information.
Adequate
What do you like best about the product?
Reliable service. Good integration with rest of the Zendesk platform.
What do you dislike about the product?
Few of the bells and whistles offered by competing products.
What problems is the product solving and how is that benefiting you?
Interacting with website visitors live on our site.
Zendesk review
What do you like best about the product?
I love the layout, the ease of creating macros and views, as well as the ease of creating tags. The knowledge capture app is also amazing.
What do you dislike about the product?
There is really nothing I dislike about Zendesk, truly.
What problems is the product solving and how is that benefiting you?
Well, we use Zendesk to power our help center and to support our users, so Zendesk provides a huge benefit to us!
Terrific helpdesk platform
What do you like best about the product?
Feature rich and extremely customizeable. Love the integration into other platforms. Setting up a self-service knowledgebase was a simple process.
What do you dislike about the product?
Not much to dislike, it is a terrific helpdesk platform overall.
What problems is the product solving and how is that benefiting you?
Internal ticketing system with JIRA integration. Able to manage and track helpdesk issues, log change management processes, and leveraged to maintain PCI compliance.
Recommendations to others considering the product:
I would encourage you to take a serious look into Zendesk. It's being used by many high profile organizations in a multitude of different fields. Anytime I've opened a ticket with a company and get an emailed reply, I immediately recognize the Zendesk structure.
ZD review
What do you like best about the product?
The one i view the best would be for the auto pop up when you receive a call, it makes things easier as you don't need to create a ticket manually.
What do you dislike about the product?
Sometimes, only 4 tickets can be viewed at once and once you exceed 4 it becomes a drop down and makes searching for tickets quite troublesome.
What problems is the product solving and how is that benefiting you?
Social media concerns can be located quite easily
Recommendations to others considering the product:
N/A
A great way to track e-mails
What do you like best about the product?
I like how you can create tags and track reporting on those tags. Everything is documented in one place!
What do you dislike about the product?
I still don't know everything you can do with Zendesk because there are so many different tabs you can dive into to find more details.
What problems is the product solving and how is that benefiting you?
We are answering client requests and communicating internally with it. The benefits with Zendesk is everything it tracked in one place and the history of conversations are kept for a very long time.
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