Zendesk Suite
ZendeskExternal reviews
6,661 reviews
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Zendesk Chat
What do you like best about the product?
I like the chat function quite well. It is easy to use and rarely do I experience an issue. Chats are easy to identify and pick-up.
What do you dislike about the product?
It can have a bit of a lag at times. It seems that the communication going back to the customer does not go through right away and I have to wait for a short amount of time.
What problems is the product solving and how is that benefiting you?
It is an additional channel for our customers to reach out for support
Recommendations to others considering the product:
Definitely worth taking a look at this product for chat
ZenDesk Ticketing System Review
What do you like best about the product?
Very interactive ticketing system with many add on.
What do you dislike about the product?
Not so easy to use. The reporting is not so good.
What problems is the product solving and how is that benefiting you?
We're using it for our customers and for internal use too.
Good but not great
What do you like best about the product?
Good interface, easy to manage multiple customers at once and customize macros.
What do you dislike about the product?
Ticket closing is more work than it should be, occasional outages or down time.
What problems is the product solving and how is that benefiting you?
Primary method of email contact with customers
Zendesk makes our Support Team amazing
What do you like best about the product?
Zendesk is the best tool for a Support Team. It really makes it easy for our team to hit internal SLA support goals. Zendesk keeps us to keep our customers happy in a time effective manner. Also, we're able to properly integrate with many other tools and parts of the organization to ensure there's no slippage.
What do you dislike about the product?
There's not much I don't like about it. Many a few more cool integrations?
What problems is the product solving and how is that benefiting you?
Keep our customers happy with world-class support.
Recommendations to others considering the product:
Dig into the training and help docs. So many cool things you can do with it.
It has it place.
What do you like best about the product?
I like that you're able to pick up a ticket and assign it to another person, even if they're in a different department.
What do you dislike about the product?
I dislike the fact that for our department, it sends the customers surveys regarding the service that we've provided. However, they do not complete the survey as instructed and will give bad ratings to an employee that had nothing to do with the issue they're upset about.
What problems is the product solving and how is that benefiting you?
Being more available to the customer.
Great Product!
What do you like best about the product?
Zendesk enables us to maintain a customer-facing solution that is economical, scalable, and well suited to our available staffing. It helps us keep the lines of communication open between technical staff and users. The interface for technical staff is easy to use and supported on multiple platforms
What do you dislike about the product?
Sometimes the Infusionsoft app loses the link. I have to Sign Out & log back in. No big deal.
Overall I don't really think there was much I did not like about the software, however we have not used any other service software to be able to compare it.
Overall I don't really think there was much I did not like about the software, however we have not used any other service software to be able to compare it.
What problems is the product solving and how is that benefiting you?
I like that it's very easy to track the history of a client and the progress of agents, it makes it very easy to manage the team.
Useful but Not Intuitive
What do you like best about the product?
I like being able to communicate internally on email threads with colleagues.
What do you dislike about the product?
Having to categorize each email takes a lot of time.
What problems is the product solving and how is that benefiting you?
The internal communication is often very helpful in solving who should solve what issue when general inquiries come in.
Recommendations to others considering the product:
If your company experiences a lot of interdepartmental email traffic, Zendesk is a useful tool to organize emails.
Zendesk , a powerful cloud customer service tool
What do you like best about the product?
its convenient , and cheap and helps a great deal in managing the tickets that are generated and also prioritizing them and is highly scalable.
What do you dislike about the product?
At times have had some sign in and sign out issues. thus , i had to logout and then had to resign in back to stay logged into the system
What problems is the product solving and how is that benefiting you?
all the issues that comes our way is casted into the ticket system and through this we are able to help resolve issues well and on time . Its a best way as zendesk helps prioritizing tasks
New to Zendesk
What do you like best about the product?
The ease of integrating it into our current system. The user friendly interface.
What do you dislike about the product?
I have not found anything that I do not like yet, but my company has just started utilizing this.
What problems is the product solving and how is that benefiting you?
We are hoping to utilize Zendesk to make our interactions with customers go smoother. So far, it is helping tremendously.
Recommendations to others considering the product:
Try it out and see if it works for you. I wish we would have sooner.
The Zen all you got!
What do you like best about the product?
It gives you all the necessary things you need to provide excellent customer support.
What do you dislike about the product?
While the product is slightly expensive, it provides great business quality.
What problems is the product solving and how is that benefiting you?
We help players with their concerns regarding account, billing, and gameplay. Using Zendesk makes our business a lot easier, accurate, and faster.
Recommendations to others considering the product:
You have all the features you need to provide excellent service with your business.
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